G Baker

Baytown, TX

#1 Jun 17, 2006
The Eating House used to be a pleasant experience. Today it proved to be anything but that. It also will be my last experience there. We waited 35 minutes for a table after we were told it would be 15 minutes. When we inquired again, we were told it would be 15 minutes. As we told the owner that was the second time we were told that but after a 35-minute wait. His rude reply was then it'll be an hour. His place has gone down hill since he lost that good chef to 9th Street Cafe. But that is acceptable. An attitude problem is not excusable. We had some large purchases picked out next door but not wanting to drag them into the restaurant we held off buying them. Now we are so glad because when I told our out of town guests that the places were owned by the same "gentleman". The items were not purchased. This sad event is going to be interesting to watch play out in that my guest today is a chef that inspects kitchens for the state and also critiques local restaurants on the side. It's not big that I won't go back to the Eating House. What may be big is how many people can we stop from going there.
B Steele

United States

#2 Oct 11, 2006
G Baker is so right and she should feel the way she does. I am the owner of Thee Village Eatinghouse and It happen just like she said it did. And needless to say I regret that day. Its was our first festival of the year and I was not prepared for the large number of customers for this event. My rude reply , is , well unacceptable ,to say the least. I feel bad how that all happened. Miss Baker, I am sorry for treating you badly. I hope that someday you will contact me so I could talk to you about this matter. I have been in the customer service for many years and this issue has bothered me since that minute it happened.Was not a proud moment in my life.

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