Bad Drycleaner -- $1.89 Direct Drycl...

Bad Drycleaner -- $1.89 Direct Drycleaner on Georgia Ave.

Posted in the Silver Spring Forum

Archie

Silver Spring, MD

#1 Jul 16, 2007
I know most of the postings here are about criminal things, but I just wanted to let people know about a dry cleaner in our neighborhood who should not be trusted with your clothes. Its the $1.89 Direct Drycleaners on Georgia Ave in Silver Spring.

I took a $45 white Zara sweater there to be cleaned and they returned it back to me with two large yellow stains on it, in much worse condition than when I took it in. I asked them to clean it again, they did, but it didn't come out the second time either.

Upon this I told them it was unwearable and that they'd damaged it and that I should be paid for the garmet. The store has a policy to pay up to $30 for a damaged item. The manager, refused to accept responsibility for the damage stating that I must have spilled some juice on it and that in the cleaning process the stain came out and became visible. I knew for a fact I hadn't spilled any juice on it. At that point he said that I must have been lying.

We disagree over the matter and he refused very rudely that it was damaged and was not going to pay for the damaged sweater. I requested that he did and then he proceded to say that we should go to court and that I should sue him for the money.

I told him that I wouldn't go to their drycleaner again and that I would inform my friends and neighbors of the fact that they don't stand behind their work and their promise.

Please don't be fooled by these drycleaners. They may be cheap but if they ruin your clothes then you'll end up spending far more just replacing what you bought.

They don't do a good job of cleaning and in fact ruined my relatively new sweater. I would never go there again and recommend others not to either unless you willing to sacrifice your garment in the process.

“Stop Global Whining”

Since: Dec 06

Location hidden

#2 Jul 25, 2007
Sue him for $64M
Silver Springer

Washington, DC

#3 Jul 27, 2007
If this is the one by the CVS and Staples, I totally agree. They ruined a brand new shirt of mine as well. It went there white and they returned it almost gray. I never went back. They suck AND blow.
Archie wrote:
I know most of the postings here are about criminal things, but I just wanted to let people know about a dry cleaner in our neighborhood who should not be trusted with your clothes. Its the $1.89 Direct Drycleaners on Georgia Ave in Silver Spring.
I took a $45 white Zara sweater there to be cleaned and they returned it back to me with two large yellow stains on it, in much worse condition than when I took it in. I asked them to clean it again, they did, but it didn't come out the second time either.
Upon this I told them it was unwearable and that they'd damaged it and that I should be paid for the garmet. The store has a policy to pay up to $30 for a damaged item. The manager, refused to accept responsibility for the damage stating that I must have spilled some juice on it and that in the cleaning process the stain came out and became visible. I knew for a fact I hadn't spilled any juice on it. At that point he said that I must have been lying.
We disagree over the matter and he refused very rudely that it was damaged and was not going to pay for the damaged sweater. I requested that he did and then he proceded to say that we should go to court and that I should sue him for the money.
I told him that I wouldn't go to their drycleaner again and that I would inform my friends and neighbors of the fact that they don't stand behind their work and their promise.
Please don't be fooled by these drycleaners. They may be cheap but if they ruin your clothes then you'll end up spending far more just replacing what you bought.
They don't do a good job of cleaning and in fact ruined my relatively new sweater. I would never go there again and recommend others not to either unless you willing to sacrifice your garment in the process.
ex-customer silver spring

Rockville, MD

#4 Feb 12, 2008
I have had several bad experiences with this same $1.89 Direct Drycleaners. When I picked up my clothes some of them look as if they did nothing to them. My top had yellow stains under each arm which was surely not there when I gave it them. Another top had a very obvious spot that was removable on the front, my pants had stains on them. I asked them not to put double or triple creases in my $100 -$200 pants and they failed to not do so. When I spoke to the manager he said that the stains on my blouse was not his responsibility regardless if it was not on there when I turned it in. As for the other garments it not there job to remove stains. I asked what does a dry cleaner suppose to do? And if they were unable to clean a customer's clothes then they should disclose that and not take their money. He refused to refund me for the close he did not clean and to remove the stains that were put there by his workers.

I told him I would never come there again and that I would make sure that I tell the people who I recommended of all the trouble that I have gone through with this store. I also said that I would report him to the BBB and contact Consumer of Regulatory Affairs. He basically said go ahead. He showed no concern with his lack of service or for the customer's lost. I told him I would rather pay $5-$8 to get something dry cleaned before bring it to them to ruin. That was the last they ever saw of me.
Archie wrote:
I know most of the postings here are about criminal things, but I just wanted to let people know about a dry cleaner in our neighborhood who should not be trusted with your clothes. Its the $1.89 Direct Drycleaners on Georgia Ave in Silver Spring.
I took a $45 white Zara sweater there to be cleaned and they returned it back to me with two large yellow stains on it, in much worse condition than when I took it in. I asked them to clean it again, they did, but it didn't come out the second time either.
Upon this I told them it was unwearable and that they'd damaged it and that I should be paid for the garmet. The store has a policy to pay up to $30 for a damaged item. The manager, refused to accept responsibility for the damage stating that I must have spilled some juice on it and that in the cleaning process the stain came out and became visible. I knew for a fact I hadn't spilled any juice on it. At that point he said that I must have been lying.
We disagree over the matter and he refused very rudely that it was damaged and was not going to pay for the damaged sweater. I requested that he did and then he proceded to say that we should go to court and that I should sue him for the money.
I told him that I wouldn't go to their drycleaner again and that I would inform my friends and neighbors of the fact that they don't stand behind their work and their promise.
Please don't be fooled by these drycleaners. They may be cheap but if they ruin your clothes then you'll end up spending far more just replacing what you bought.
They don't do a good job of cleaning and in fact ruined my relatively new sweater. I would never go there again and recommend others not to either unless you willing to sacrifice your garment in the process.

“ITS TIME TO ROOST !”

Since: Nov 07

Princess Anne, MD

#5 Feb 15, 2008
IF I WERE YOU..
ID GET A GOOD SHRINK & LAWYER..
YOUR LAWYER WILL CLAIM YOU ARE PSYCHOLOGICALLY DAMAGED OVER YOUR DAMAGED SWEATER..THE SHRINK WILL BACK HIM UP...
ILL BE MORE THAN HAPPY TO TESTIFY IN YOUR DEFENCE HOW THIS HAS ADVERSELY AFFECTED YOU...
FOR A NOMINAL FEE OF COURSE!
Jag

Vienna, VA

#6 Apr 2, 2008


I support you all the way. I know that these people can not be trusted in any way. If you are a vendor collect your money up front.
Archie wrote:
I know most of the postings here are about criminal things, but I just wanted to let people know about a dry cleaner in our neighborhood who should not be trusted with your clothes. Its the $1.89 Direct Drycleaners on Georgia Ave in Silver Spring.
I took a $45 white Zara sweater there to be cleaned and they returned it back to me with two large yellow stains on it, in much worse condition than when I took it in. I asked them to clean it again, they did, but it didn't come out the second time either.
Upon this I told them it was unwearable and that they'd damaged it and that I should be paid for the garmet. The store has a policy to pay up to $30 for a damaged item. The manager, refused to accept responsibility for the damage stating that I must have spilled some juice on it and that in the cleaning process the stain came out and became visible. I knew for a fact I hadn't spilled any juice on it. At that point he said that I must have been lying.
We disagree over the matter and he refused very rudely that it was damaged and was not going to pay for the damaged sweater. I requested that he did and then he proceded to say that we should go to court and that I should sue him for the money.
I told him that I wouldn't go to their drycleaner again and that I would inform my friends and neighbors of the fact that they don't stand behind their work and their promise.
Please don't be fooled by these drycleaners. They may be cheap but if they ruin your clothes then you'll end up spending far more just replacing what you bought.
They don't do a good job of cleaning and in fact ruined my relatively new sweater. I would never go there again and recommend others not to either unless you willing to sacrifice your garment in the process.
dis-satisfied

Elkton, MD

#7 Apr 12, 2008
The same drycleaner lost my $100-120 witnter coat and $40-60 sweater. It took the drycleaner two months to give me a store credit in the amount of $60, $30 for each item lost. Someone from the store called to tell me that the two itmes were found approximately 6 months after the items were lost and 4 months after i was given the store creidt. When i went back to the store approximately 45 days after they called about my found items, the manger told me that the clothes were donated to charity and the $60 store creidt that i was originally issued was reinstated back to the store. i only used about $26 of the $60 credit and the store pocketed the rest of the money along with my clothes. When i inquired to the manager how could this happen, he refused to service me and treated to call the police because i demanded for an explanation. I let him call the police and waited in the store for about ten minutes waiting for the police to show up (for some reason they did not show up). This is a store run by a rude unprofessional manager and does not seem to know what the store policies are under such circumstances. I am planning to report him to the Consumer Regulatory Affairs. This indvidual did even not appologize for the incovinience he caused me. We all deserve a better services for our buck.
Gigi

Oakland, NJ

#8 Dec 12, 2008
what do you expect for a $1.89 dry cleaner? your get what you pay for. i suggest paying that extra $5-$10 dollars to get your epensive clothes done right. you people kill me
banks

Hyattsville, MD

#9 Dec 17, 2008
They ruined my garment as well. The manager was never available to speak to
Laura

Waldorf, MD

#10 May 7, 2009
Does anyone have a recommendation for an affordable dry cleaner in the area who *doesn't* suck? Paying $5 per item killing me...
pomona

Silver Spring, MD

#11 Jun 27, 2009
Has anyone tried to take the $1.89 dry cleaners in Silve Spring to small claims court? They ruined one of my dresses and when I spoke with the manager he said I was "too emotional" and we needed to take the matter to court. Any thoughts?
Concerned Consumer

Washington, DC

#12 Jan 25, 2010
Gigi wrote:
what do you expect for a $1.89 dry cleaner? your get what you pay for. i suggest paying that extra $5-$10 dollars to get your epensive clothes done right. you people kill me
I don't care what you pay for drycleaning it DOES NOT jusitfy poor or rude service. Are you sure you are not the DUMB owner?
Concerned Consumer

Washington, DC

#13 Jan 25, 2010
I had a horrible experience at this cleaner. My complaints sound like many of yours. The only good thing about it is that I'm not alone. I think we should make our complaints known to the local news.People need to be aware of this guys RUDE and unprofessional attitude towards his customers.I have been going to this cleaner for about 10-12 years.Mainly because it was close to home and the price was helpful because I dryclean most of my clothes. They messed up a brown sweater.When I went to put the sweater on it was brown and orange under the arm. I nicely took it back and showed it to him "he became angry" and said he was NOT going to give me my money back or correct THEIR mistake! This is the kicker!!!! He then said he WOULD NOT do business with me and asked me to leave.I can't begin to tell you how rude and unfair this guy was. I left there wanting to sue the paints off of him!!!I have NEVER in my life experienced such a humiliating experience. What makes it so bad is that THEY MESSED UP THE CLOTHES!!!!! NOT ME!!!!
And to the guy who made the comment about what do you expect for 1.89? It doesen't matter what you pay. It DOES NOT give a business the right to treat it's customers badly and not follow it's own policies. That was a very ignorant statement.Are you sure you don't work for him? I only gave you guys a very short version of the story but please believe me when I say "it was bad". I am still trying to process this guys thinking it does not make sense at all.
Concerned Consumer

Washington, DC

#14 Jan 25, 2010
Sorry for any spelling typo's in the above scenario.It is almost 2a.m. and I had to share the experience I had today with this cleaners.I have his name and phone number if anyone is interested...
ZIPS Drycleaners

Silver Spring, MD

#15 Feb 1, 2010
Zips off of rt 29 and 212 near maple lawn / scaggsville does a great job for low price. Convenient for me b/c I work in Columbia
ZIPS Drycleaners

Silver Spring, MD

#16 Feb 1, 2010
oops... I think it is rt 29 and rt 216
Cassidy Ferrel

Bethesda, MD

#17 Feb 7, 2010
I had an awesome experience with 1.89. I turned in a $50.00 coat and got back a coat I sold on ebay for ~$500.00. It retailed for nearly just under $1,000.00 brand new.
G Andrew

Washington, DC

#18 Sep 11, 2012
They washed, starched and ironed my silk shirts. They know nothing about fabric!! Pretty bad
All

Washington, DC

#19 Sep 30, 2014
Absolutely horrible un professional, disgusting period..
Georgia

Washington, DC

#20 May 2, 2015
I've used this cleaners for years. Have there been some problems? Yes. Do I still use them? Yes. Do I take my expensive or cherished items to a $1.98 cleaner --- absolutely not! Those clothes go to a cleaner where a dress cost $10 to clean. You get what you pay for but there is certainly no reason for the manager should be rude to a customer. EVER! Some things to remember-all clothes are not meant to be dry cleaned (I had a silk shirt that was supposed to be hand washed)--read the label; point out all stains when you give them to the clerk (yes, I understand that there were no stains originally) and realize that you are paying $1.98 for a service that costs $3-$4 and up elsewhere. You might have better luck with a cleaner who relies on quality rather than volume.

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