Turnersville Auto Complex UNETHICAL BUSINESS PRACTICES!

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Wilder

Denver, CO

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#1
Sep 25, 2006
 

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I recently experienced one of the worst car buying experiences at the Turnersville Auto Complex in Turnersville, NJ, located on the Black Horse Pike, just across from Walmart. I was hoping to hear of others' car buying experiences with the Turnersville Auto Group.

By far, this dealership is the worst, I mean by far the worst dealership I have ever dealt with. Such ethical practices of the management are disgraceful for any corporation! Being that I am a fair man, I will give the dealership time to correct these mistakes before getting into detail about my experience. Such things should never happen with a professional corporation. The stakeholders need to be made aware of these unethical practices taking place at their dealerships. I wonder if the Penske family (majority shareholders) realize that there are such unethical business practices taking place within one of their flagship organizations?

I am hoping to hear some consumer experiences from some of you. I am hoping to gather such information for the corporate stakeholders of this organization in efforts to prevent further consumer issues as well as to help these dealerships improve customer service as well as courtesy within the complex.
tamara

Blackwood, NJ

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#3
Oct 21, 2006
 

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I also had a bad experience with turnersville auto complex. they truly are why car salesmen have a bad name. They are untruthful and will do anything to close a deal. They do not care how bad they screw you and do not explain any of the underlying terms. i will never buy anything from them again.
Jay Fox

Philadelphia, PA

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#4
Nov 11, 2006
 

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Over the past 16 years our family has purchased nine vehicles form this organizationa and I have to say that each and every time we were dealt with professionally and courteously. At no time was there any question about their business practices, and their service after the purchase was great. I will return again to buy from them.
Rhonda Gearhart

Woodstown, NJ

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#5
Nov 12, 2006
 

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I too have had nothing but a bad experience with turnersville auto complex, not just with the sales staff, but also with their service department and the manager of the service department. I bought a brand new vehicle from them that had some paint damage that they would not repair after I was promised it would be repaired, I also have problems with the transmission of my Santa Fe I purchased I had it in the service center 9 times in one year. They told me they would drive it for a couple days the last time I had it there and that it would be an hour to and from work every day When I picked it up they had driven two miles. I contacted coporation and they were no help either. They ran an update in my computer and now my car stalls all the time and they are saying it is not from them. I will never go to the turnersville auto complex for anything again...well at least Hyundai, because they decieve you into buying then won't honor the warranty they offer and fix the problems.
Email me at Billardsdof3@aol.com if you have any questions.
anonymous

United States

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#7
Jan 4, 2007
 

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Imet a gentleman at the turnersville auto complex,
He also had many problems with a Hyundai santa fe.
He was up the mountains in PA. and it just died on him. The mechanics at the dealership couldn't find a problem either and had him bring it back to the dealership which he bought it.
The had to unhook alot of the electrical fuses and he drove home from the mountains with no radio, no heat, nothing.
You should look into the lemon law
Call 1 800 my lemon.
I know they work out of PA, but they might be able to help people in nj too...Good Luck...
Andrew

United States

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#8
Jan 4, 2007
 

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I used to work at the Turnersville auto complex a few years back. I didn't like the business and went back to my original field of work, Information Technology. Since then, i've opened my own company.
It's called bottom line auto negotiators.
I know the formula the dealerships use to get the the real price of the car, after down payments, if any, as well as manufacture discounts, taxes. I also bought the software that calculates your monthly payments. I go into dealerships and protect the customer from the dealerships. I do the talking while you just sit back and enjoy the experience. And the best part is, It's totally free. Call me and I'll explain to you how my business operates.
If you know anyone buying a new or used car, mention me to them. 1-267-269-2458

Since: Dec 06

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#9
Jan 5, 2007
 

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Andrew wrote:
I used to work at the Turnersville auto complex a few years back. I didn't like the business and went back to my original field of work, Information Technology. Since then, i've opened my own company.
It's called bottom line auto negotiators.
I know the formula the dealerships use to get the the real price of the car, after down payments, if any, as well as manufacture discounts, taxes. I also bought the software that calculates your monthly payments. I go into dealerships and protect the customer from the dealerships. I do the talking while you just sit back and enjoy the experience. And the best part is, It's totally free. Call me and I'll explain to you how my business operates.
If you know anyone buying a new or used car, mention me to them.
Drew, where were ya when I needed ya? They ended up firing the manager dealing with my case. Its not just Turnersville Auto Complex, its almost all dealerships. The only dealership that I had a pleasure doing business with was Burns Pontiac GMC in Marlton NJ. What great customer service there. They were very flexable with pricing, negotiating, the whole experience.
Anonymous

Philadelphia, PA

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#10
Jan 15, 2007
 

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We have had absolutely no problems dealing with Turnersville Auto Complex. We found salesmen of two different automobile manufacturers to be great guys, not only personable but actually trust-worthy. It's up to the potential car buyer to do some research on car values/options/trade-in value, not the salesmen! People are always looking for something for nothing! At least salesmen are working people and not looking to screw something out of somebody else who doesn't want to work for a living!
bumblebee

Moorestown, NJ

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#12
Jan 24, 2007
 

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Call Kimmel and Silverman
800-LEMON-LAW First of all, they settled my lemon law claim with Hyundai without court-took five weeks. Second, I know they have an extensive dealer fraud department. They have offices in PA, NJ, DE and other states too.
Brian

North Babylon, NY

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#13
Apr 27, 2007
 

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I have bought three Nissans (Maxima, Pathfinder, Armada) from Turnersville and have had no problems. I always seem to get the best price from them as well. Do your research call the interent pricing group and you will get the best price. Hands down.
dolores donnelly

Willingboro, NJ

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#14
Jun 3, 2007
 

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My complaint is with the service dept. I have a 2004 Nisson with 35,000 miles. I just recently had to purchase new tires because no one asked if I would like my tires rotated during my many service trips to have oil changes etc. I had a Buick for years that was serviced at the same complex and they always reminded me that the tires should be rotated, Being a woman, my only knowledge of what needs to be done and when depends on the service dept. I had a flat tire and brought it there to be fixed when they told me I needed four new tires. It had just had the oil changed a couple of weeks back and at that time no one told me I needed tires. Just yesterday I needed a new battery, I went elseware. I find there attitude to be less than desirable.
litig8

Hammonton, NJ

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#15
Jun 3, 2007
 

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bumblebee wrote:
Call Kimmel and Silverman
800-LEMON-LAW First of all, they settled my lemon law claim with Hyundai without court-took five weeks. Second, I know they have an extensive dealer fraud department. They have offices in PA, NJ, DE and other states too.
K/S is currently representing my case. They do have a great fraud department.
Its all about the money

United States

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#16
Jun 11, 2007
 

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When you purchase a car...they have time for you, schmooze you, get you coffee, etc...as is the case with the purchase of my BMW from here...but when you go back for service that costs them money due to recalls or whatever...then you feel like you are at the deli counter. They are all the same...they just want you to sign on the dotted line and make their commission. Go to Pellegrino - Chuck will treat you well. Go Chuck Elscamp!(sorry I spelled your name wrong). I love our Suburban and the kids love the DVD player!
BULLSHIT

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#17
Jun 13, 2007
 

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me and the girlfriend went to leave with a new car.insted we had to leave because of the little brat sales person.we left pissed off.
NEVER THE LESS WE PURCHASED A CAR AT ANOTHER DEALERSHIP/////NO THANKS TO THE PUNK ///////SALES KID WHO PROBLY HAD THE MNGNT. WIPE HIS ASS!!!!!!!
Its all about the money

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#18
Jun 13, 2007
 

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They (Penske) have to pay for their HUGE conglomerate over there...somehow...so I guess hiring green banana sales people (with no sales cooth) is a way to keep costs down...
Bottomline, people talk. And if I EVER need to buy another car, I sure as heck will not purchase it there. Can't help but feel like I am being SHISTERED!
WILDER

Coatesville, PA

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#19
Jun 14, 2007
 

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Its all about the money wrote:
They (Penske) have to pay for their HUGE conglomerate over there...somehow...so I guess hiring green banana sales people (with no sales cooth) is a way to keep costs down...
Bottomline, people talk. And if I EVER need to buy another car, I sure as heck will not purchase it there. Can't help but feel like I am being SHISTERED!
That's exactly it, sales people who know nothing about contract liability, fraud, deceptive sales tactics (fraud). Burns of Marlton is the only honest dealership left in my opinion. I had 2 great purchase experiences with them.
CHODNA

Dhaka, Bangladesh

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#20
Jun 17, 2007
 

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CHUDI NA TOR VALOBASHA
Babushka

Philadelphia, PA

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#21
Jul 5, 2007
 

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I think shopping with turnessvile is fun and exiting. They have every car i want. i own a BMW,Honda accord, and a nissan sentra. They have really been kind to me and i will go back there again.
Bob

AOL

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#22
Jul 19, 2007
 

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Have purchase many Toyota's from Larry at the Turnervile complex. Have never had a complaint about him or the entire staff and service group. Actually have been buying from that location (prior to Penske) since 1982. In that time 5 new Honda's, 1 new Acura and 6 new Toyota's. No issues with quality, probably the reason I keep going back. I have recommended them (Larry) to many friends and they have never had a complaint. Sometimes it may be the salesperson - and sometimes you cannot please the customer!
WILDER

Denver, CO

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#23
Aug 9, 2007
 

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Excuse me for my generalizing in my original post. I meant to specify that Turnersville Nissan is horrible. Excuse my generalization.

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