Internet Services
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so stupid

Peru, KS

#21 Jun 8, 2011
Mine just keeps coming and going. It has not stayed on for a full day in a week. I am about sick of it myself. You call them and they say it is working fine on their end. I begin to wonder. I am about ready to switch myself. Is anyone else having problem with it coming and going
Off and on

Peru, KS

#22 Jun 8, 2011
Mine is off and on too. Very frustrating.
not surprized

United States

#23 Jun 8, 2011
so stupid wrote:
Mine just keeps coming and going. It has not stayed on for a full day in a week. I am about sick of it myself. You call them and they say it is working fine on their end. I begin to wonder. I am about ready to switch myself. Is anyone else having problem with it coming and going
You're not the only one having this problem. Everyone I know who has Heart Land is having problems. Of course they are going to say it is working fine on their end. Next they will say it's your computer. Most complain about not getting someone on the phone when they call about their internet service. The owner of the company never takes responsibility forher crappy service & shes rude to the customers. What kind of internet service doesn't have 24/7 technical support? I heard rumor there's someone new to the area thinkng about doing a wireless internet-hope it's true.
Voter

Peru, KS

#24 Jun 9, 2011
Mine was off and on ever since it came back up when they was suppose to be up grading. This am it was off when I got up and just came back up. I have never had anyone I paid money too that was as rude on the telephone as that women is. I am lookig for a new service.
opinion

Peru, KS

#25 Jun 9, 2011
I agree. Mine has been off more than on. When it was on it would kick off. It wouldn't stay on longer than half an hour at a time. When you call at a time that is acceptable to Brook then no one answers. Kim never had this type of trouble. When you talk to Brook all she want's to tell you is how hard she is working. HELLO! Isn't that what she is supposed to be doing? If she bit off more than she could handle she needs to get out. I have had this service for over four years. If you take on more than your service can handle NO ONE has good service. Other companies stop taking new customers if they are at the max. If you want more customers you need to increase before you take on too many customers. When they took over this service I talked to her boyfriend or who ever he is. I told him I would not deal with Brook. He said no problem when you call it would most likely be him. NOT. I have yet to talk to him. Brook is so rude and hateful I hate to even call. You never get a person anyway you get voice mail on a cell phone. With a cell phone you should be getting a person. Customer service it is called. The really need to take lessons. I am looking for a new service. When I find one I am gone. If enough people go somewhere else, there wont be any problems.
so stupid

Peru, KS

#26 Jun 10, 2011
I have to admit, mine seems to be staying on more now. Thank you all for your comments. I begin to wonder if I was having a problem with my router. I was just trying to figure out the problem. Maybe if we all keep our fingers crossed it will stay on for a while. Again, thank you.
funny

Americus, GA

#27 Jun 14, 2011
so stupid wrote:
I have to admit, mine seems to be staying on more now. Thank you all for your comments. I begin to wonder if I was having a problem with my router. I was just trying to figure out the problem. Maybe if we all keep our fingers crossed it will stay on for a while. Again, thank you.
Good luck with that i had that internet for 6 months it was off more than it was on i agree with the contact person being rude.
ABI KILABAH

Los Angeles, CA

#28 Apr 2, 2012
IT is related that Abdullah bin Abi Kilabah went forth in quest of a she-camel which had strayed from him, and as he was wandering in the deserts of Al-Yaman and the district of Saba, behold, he came a great city girt by a vast castle around which were palaces and pavilions that rose high into middle air. He made for the place thinking to find there folk of whom he might ask concerning his she-camel. But when he reached it, he found it desolate, without a living soul in it. So (quoth he) I alighted and, hobbling my dromedary, and composing my mind, entered into the city.

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