C.A.R.S on Booth Rd.
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Not happy

United States

#1 Jul 26, 2012
Took my car to him a few weeks ago because it was having some sort of electrical problem. He said he did a full diagnostic and checked every wire and that they were all good. Said the only other thing it could be was the computer. SO, I replaced the computer only to have the same problems. Took it to another mechanic, and he seriously spent 10 minutes on it and pulled off the fuel rail harness that goes from the wiring harness to the fuel injectors. Showed me where the wires had gotten too close to the intake manifold and the insulation on them melted causing them to short out. The guy at CARS is a scam artist.
Guest

United States

#2 Jul 26, 2012
He really is. Makes you pay everything up front too. That way he will get money.
Guest

Haslet, TX

#3 Jul 27, 2012
Crook and his brother isn't any better
Guest

United States

#4 Jul 27, 2012
His brother? On Moore street? Apparently youve never been there for yourself. He does a great job.
Curious

United States

#5 Jul 27, 2012
CARS does all my mechanic work and I could not he happier!! They go out of their way to make sure I get my vehicle back in a timely manner, it's always wiped down, and their prices are great compared to some of the bigger stores!! They have even plugged up their computer to my car and never charged me for diagnostics. I think with any business there will be some complaints but hopefully they would try to correct the issue.
guest

Mooresville, NC

#6 Sep 22, 2012
he is a scam and his secreatary looks nasty always has oily hair. his prices ar way out there and yes he makes you pay up front what kind of crap is that
really!

United States

#7 Sep 22, 2012
He didn't make me pay up front and fixed my car in no time! I was very happy with his work, prices and how quick they got me in and out. And most mechanics look greasy all the time duh....
guest

Mooresville, NC

#8 Sep 22, 2012
really ??? really.. and which family member are you and duh! cant you read i said his secratarys hairs oily !
guest

United States

#9 Sep 22, 2012
Well he was doing a good job and he just starting getting worse. He worked on 2 of my friends cars. One him and his guys left tools in the car causing more problems. The other friend when he was "fixing" the a/c he broke the horn and has never done anything about it. He said he ordered the part to fix it and after asking for several months she took it somewhere else to get replace and her a/c to working again which he worked on 2x and never got it fixed and still charged her. He needs to quit ripping people off and do a better job. That's not an accident, it's just bad business!!

Since: Sep 12

Mountain Pine, AR

#10 Sep 24, 2012
Not happy wrote:
Took my car to him a few weeks ago because it was having some sort of electrical problem. He said he did a full diagnostic and checked every wire and that they were all good. Said the only other thing it could be was the computer. SO, I replaced the computer only to have the same problems. Took it to another mechanic, and he seriously spent 10 minutes on it and pulled off the fuel rail harness that goes from the wiring harness to the fuel injectors. Showed me where the wires had gotten too close to the intake manifold and the insulation on them melted causing them to short out. The guy at CARS is a scam artist.
I just LOVE how this was twisted lol Here's the facts: On July 10th, 2012 J. Hunt came to my auto repair shop (Cantrell's Auto Repair-C.A.R.S) with a complaint of a short in the grounding of the electrical system. They requested only a diagnostic be done and no repairs be made. They indicated they had limited funds and would have to wait till a later date to fix it. We explained that occasionally when tracing this type of problem, it must be fixed to make sure there are no other problems in the system. We tested all grounding points on the engine harness and ran a diagnostic scan which showed a defective PCM. We called the customer and informed them the cost for us to repair could come in at $600-$800 dollars or they could pay $137.50 plus tax (total $155.33) for the diagnostic and when they brought the vehicle back for repair we would reimburse the cost of diagnostic (minus tax) from the bill. We DID NOT buy the PCM. Nor did we tell them to buy one. It states on their invoice that "all test lead back to a defective PCM." We was not authorized to pull off the fuel rail harness but to only test the grounding points. If allowed to do the repairs, they would not have been charged for a PCM unless it fixed the problem. However with some electrical issues the short in the harness will in fact cause the PCM to fail. So replacing the PCM would possibly still have been necessary. We have no way to know this as fact as we was not authorized to test any further. We DO NOT do repairs unless authorized to do so. We tell people UP FRONT that there is a diagnostic charge if repairs ARE NOT MADE. We refund that charge if the vehicle is brought back at a later date for repairs. Call around and see how many shops have a policy like this. Most WILL NOT refund the diagnostic. BTW this case was submitted to the BBB by the Hunts (one of only 3 in the last 10 yrs) and was found in our favor (as were the other 2).

Since: Sep 12

Mountain Pine, AR

#11 Sep 24, 2012
Guest wrote:
He really is. Makes you pay everything up front too. That way he will get money.
Outright LIE...nuff said

Since: Sep 12

Mountain Pine, AR

#12 Sep 24, 2012
guest wrote:
he is a scam and his secreatary looks nasty always has oily hair. his prices ar way out there and yes he makes you pay up front what kind of crap is that
Hmmm very brave for someone who won't identify themselves...and I AM NOT THE SECRETARY just FYI I am half owner. How very mature of you to have to result in high school insults to get attention. Geez... Grow up!

Since: Sep 12

Mountain Pine, AR

#13 Sep 24, 2012
guest wrote:
Well he was doing a good job and he just starting getting worse. He worked on 2 of my friends cars. One him and his guys left tools in the car causing more problems. The other friend when he was "fixing" the a/c he broke the horn and has never done anything about it. He said he ordered the part to fix it and after asking for several months she took it somewhere else to get replace and her a/c to working again which he worked on 2x and never got it fixed and still charged her. He needs to quit ripping people off and do a better job. That's not an accident, it's just bad business!!
How bout putting a name to the accusation...
guest

United States

#14 Oct 2, 2012
You and your business Suck!!! "Enough said" looks like you need to learn how to spell as much as you need to learn how to run a honest business. I have no reason to lie and neither do my friends.
guest

Searcy, AR

#15 Oct 2, 2012
guest wrote:
You and your business Suck!!! "Enough said" looks like you need to learn how to spell as much as you need to learn how to run a honest business. I have no reason to lie and neither do my friends.
And you need a grammar lesson. It's AN honest, not A honest.
makin a dollar

Haslet, TX

#16 Oct 2, 2012
From my experience of installing a lt1 in a 90's model Chevy truck that came complete with harness and computer that ended up both being bad and had to be replaced. if you had "limited funds" which means don't dig to hard bc I can't afford it he couldn't have found the problem. Bc an electrical short can be hard to find if you can't try out different ways of testing to find the problem. I learned that myself, and I wouldn't go to a place that didn't have a policy of no work if not authorized which gets back to "limited funds". Did you authorize the new mechanic to take off the fuel rail harness or did he do it out of the kindness of his heart and you only had to pay bc he found it? Lol I've never heard of c.a.r.s. but sounds like you're crying bc he charged you for something that you knew he would but you couldn't afford to pay him to do a decent job. I'm willing to bet you were able to return the computer that you didn't need as well. Electrical problems are expensive that's why most people sell a car when it starts having them. Lol maybe you and your friends should learn to read so you can pick up a repair manual and help yourself instead of worrying about grammar on topix. Lmao
ahmm

Searcy, AR

#17 Oct 3, 2012
I know for a fact that you still have a work truck from 2 months ago. One thing was wrong and when y'all fixed it and it still wasn't right its under warranty and y'all are having to fix it on your own money and so you're dragging your feet. It's been 2 months. And they still don't have their truck back. I could walk in today and tell you which one it was and I have paperwork proving that it was taken to you the last week of July.
not surprised

Mooresville, NC

#18 Oct 3, 2012
i am not at all surprised to be reading this about the cantrells in a small town like searcy news spreds fast.
waiting

Mooresville, NC

#19 Oct 3, 2012
ahmm wrote:
I know for a fact that you still have a work truck from 2 months ago. One thing was wrong and when y'all fixed it and it still wasn't right its under warranty and y'all are having to fix it on your own money and so you're dragging your feet. It's been 2 months. And they still don't have their truck back. I could walk in today and tell you which one it was and I have paperwork proving that it was taken to you the last week of July.
going to be interesting to see how she tries to explain this one away, lol

Since: Sep 12

Alexander, AR

#20 Oct 5, 2012
ahmm wrote:
I know for a fact that you still have a work truck from 2 months ago. One thing was wrong and when y'all fixed it and it still wasn't right its under warranty and y'all are having to fix it on your own money and so you're dragging your feet. It's been 2 months. And they still don't have their truck back. I could walk in today and tell you which one it was and I have paperwork proving that it was taken to you the last week of July.
"They" dont have their vehicle (a trash truck) because the transmission went out (which we NEVER replaced). We rebuilt the engine in this truck and the crankshaft rod was defective and failed several months after the original repair to the engine. It was still under warranty with us (barely) and yes we had to pay for the repairs out of our own pockets because according to the parts supplier they WOULD NOT cover the warranty due to it being a commercial vehicle. But because we honor what we say we did warranty the job thru us and out of our own pockets. They were told it had to paid for out of our pocket and yes it did take longer than we would have liked....no argument there. But WHO R YOU? Obviously not the customer. But since you are so close to the situation...how many repairs have been made for this trash business where NO MONEY changed hands? And you have the nerve to get on a place like this and trash talk us? Really...wow Guess we'll have to contact Jeff and see whats up. Thanks

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