Review: AAC Auto Clinic Schaumburg

Review: AAC Auto Clinic Schaumburg

Posted in the Schaumburg Forum


United States

#1 Aug 29, 2011
My tire was flat pulled in to the shop. They put my car in and checked my tire it had to be replaced. I thought here we go. They got me a great price for the tire and I week later I came back and got the other tires replaced. Very friendly staff, also the shop was very clean they had a place for little kids to play, popcorn and soda. Very nice set up. I will come back.... Thanks a lot

Winfield, IL

#2 May 8, 2012
Wait until you have to come back for a problem they created. Rip off artists.

Schaumburg, IL

#3 Sep 13, 2012
What a terrible experience! I obtained a coupon for AAC Auto Clinic from ValPak for a $9.95 oil change, called AAC Auto Clinic, and they verified my car (make, model, and year), told me my car qualified for the coupon, and we set up an appointment. When I arrived at the actual appointment, the guy behind the counter told me that my car didn't qualify. I explained that this had already been verified over the phone, and he said he could do the oil change for $19.95 ($10 off the regular price), but that he was planning on taking his coupons off the ValPak website any day now. I said the company still lists them on the website and they need to honor them for their customers until they have been removed.

The guy behind the counter asked what time I had called and if I know who I'd spoken with. I told him I called on Monday morning, and he said: "I was the only one working then, and I know my cars, so I wouldn't have told you the wrong thing." I said, "Are you accusing me of lying?" I was shocked that a company would treat new customers in this manner.

One of his other customers started yelling at me for taking up time (!), and I explained that if the company honored the coupon they placed on the ValPak website, which they confirmed they would honor over the phone, it would not have taken any time at all. He was making several other customers wait, rather than acknowledge and accept responsibility for a mistake that someone at his company obviously made.

I will definitely never return to AAC Auto Clinic, and advise interested parties to do the same. The sheer rudeness and incompetency of the customer service is not worth anybody's time.
Mary Siton

Schaumburg, IL

#4 Jan 28, 2013
We took my car in for heating problem. Three weeks later and $500 later my car is overheating, the heat doesn't work and now they are trying to get $1800 for replacing a gasket.
Don't go they have no clue what they are doing.

Fox River Grove, IL

#5 Feb 19, 2013
I am always sceptical.about taking my car for work, especially since I have to take my kids with and am worried about the dirty shop, but here they were friendly, it was clean, they had free snacks for the kids and the service writer brought me back to show me what my brakes looked like and what new looked like and he even called my husband and discussed the needed repairs and price with him. Thanks.
Jeff Taylor

Schaumburg, IL

#6 May 16, 2013
Wow. I was thinking of going there. So happy I read the reviews first.

Naperville, IL

#7 May 16, 2013
They ripped us off with my senior mother's car. You take your car in to them, they never give you coupon good pricing, and then you occur newer problems for big $$$$$$$$$$$$$, and have to go back for more repairs; the whole time they are seen chuckling and smirking. Busted buddies at AAC, and we also will never go back.

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