Review: Savannah Rheumatology Assoc - John J Morley MD

Posted in the Savannah Forum

Sue Brown

Richmond Hill, GA

#1 Apr 15, 2010
I am a teacher of over 30 years teaching both high school and college students. So, I am long on patience. However, being a patient of Dr. John Morley almost borders on the unprofessional area...his offices'. The wait in his office is never less than one hour, unless it's the first appointment of the day and sometimes the wait is as long as SEVERAL hours; I have encountered this 2x. However, this week was beyond understanding. Monday morning a simple refill was phoned into his office.(His instructions to me at my last visit. "Oh, Sue, you must be mistaken...my office is very efficient," he told me then when I nicely mentioned that calls and refills go unnoticed by his office. So, I followed his orders. I even have them written down.
I am taking 2 medications; one is for fibromyalgia. The fibromyalgia medicine is an anti-depressant! Dangerous if one comes off it all at once. This is easy to discover and common knowledge in regard to anti-depressants.
For 4 full days, 3 calls and 2 FAXes from my pharmacy, 6 calls from me and still no refill even though I was assured this morning that they would do so. I just left my pharmacy for the 3rd time where we BOTH called his office, AGAIN....and found out from the answering service that they were not scheduled to return for 3 full days! Still no refill!!!
Am I depressed, one might ask? Right now I am actually ashamed of this office in general. I think of how many people who aren't able to complain, for whatever reason,(lack of spirit or fear of retaliation), and it makes me angry that they run this necessary office for America's aging population in this uncaring manner.

Unprofessional and non-caring would be a compliment.
Sue Brown
Fed Up

Hinesville, GA

#2 May 14, 2010
Sue's comments are accurate. It's next to impossible to get anything done over the phone and now they are charging an 'administration' fee annually. So you get to pay them not to do anything for you. I've called to get them to fax lab orders to my local lab. Never got them of course, so I get a voicemail stating that I have to have the labs for an appt Monday. And I can't call to get the orders or reschedule because no one is answering the phone. They don't answer until after about 9:15, for two + hours during lunch and after early afternoon. So unless you call at just the right time for those 3-5 hours Monday through Thursday, tough luck. The after hours answering service isn't much better.
Diagnosis

Bluffton, SC

#3 May 26, 2012
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
Sue Brown wrote:
I am a teacher of over 30 years teaching both high school and college students. So, I am long on patience. However, being a patient of Dr. John Morley almost borders on the unprofessional area...his offices'. The wait in his office is never less than one hour, unless it's the first appointment of the day and sometimes the wait is as long as SEVERAL hours; I have encountered this 2x. However, this week was beyond understanding. Monday morning a simple refill was phoned into his office.(His instructions to me at my last visit. "Oh, Sue, you must be mistaken...my office is very efficient," he told me then when I nicely mentioned that calls and refills go unnoticed by his office. So, I followed his orders. I even have them written down.
I am taking 2 medications; one is for fibromyalgia. The fibromyalgia medicine is an anti-depressant! Dangerous if one comes off it all at once. This is easy to discover and common knowledge in regard to anti-depressants.
For 4 full days, 3 calls and 2 FAXes from my pharmacy, 6 calls from me and still no refill even though I was assured this morning that they would do so. I just left my pharmacy for the 3rd time where we BOTH called his office, AGAIN....and found out from the answering service that they were not scheduled to return for 3 full days! Still no refill!!!
Am I depressed, one might ask? Right now I am actually ashamed of this office in general. I think of how many people who aren't able to complain, for whatever reason,(lack of spirit or fear of retaliation), and it makes me angry that they run this necessary office for America's aging population in this uncaring manner.
Unprofessional and non-caring would be a compliment.
Sue Brown
Disappointed already

Hinesville, GA

#4 Aug 23, 2012
Diagnosis wrote:
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
<quoted text>
I can tell you that I left the house, drove 1 hour to get to his office & did not leave his office until 6:30pm!! They tell you over the phone that he will want an hour with you. 2 hours driving total, almost 3 hour wait, then he talks to you...about things having nothing to do with what you're there for & sends you on your way with a diagnosis and no medications to help.
Disappointed already

Hinesville, GA

#5 Aug 23, 2012
Diagnosis wrote:
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
<quoted text>
Sorry, meant to note that I left the house at 12:45 to arrive at 2 (early because they wanted me to bring in the paperwork they mailed me). The actual appointment was at 2:30.
Diagnosis

Bluffton, SC

#6 Aug 26, 2012
Well, I have been there twice now. I have been diagnosed with FMS. The wait in the waiting room was horrendous both times. The first visit, my chart was combined with someone else's. The nurse said, " so you are a previous patient coming back?" I said it was my first time there. She told me that my file said otherwise. She went through it asking me about all the procedures and so forth that were listed in this other file and asking if I remembered them. I said again that this was my first time. She showed me a picture that was on the file and said it was me. I looked at it and then her and said I'm not black. I'm white. I should have left then

. I will have to admit that Dr Morley took his time with me. I feel like I got an excellent look-over. He gave me plenty of samples and a coupon for free meds for a month. My insurance refuses to cover it but he wants me on it. I have had ALOT of trouble getting in touch with the actual dr office asking about the progress of the pre authorization of this medication. It was almost two full weeks before they got back in touch with me after I called every day sometimes several times daily. I was told that I didn't want to come off this med all at once. I had to go get more samples. I am still in limbo though. My insurance has denied three times now. This info comes from the insurance because they will speak to me.

My dealing with the doctor has been nothing but good the office staff though. OMG! What a nightmare!
Diagnosis

Bluffton, SC

#7 Aug 26, 2012
My appts have been around 2-2:30 as well and I never get out until right at 6:30 too.
Gina

Bluffton, SC

#8 Jul 1, 2014
Find another rheumatologist. You will wait HOURS in Dr. Morley's waiting room. And instead of seeking out ways to be more efficient, his office manager and staff are full of excuses about how they "have to spend time" with each patient, how rheumatologist is a unique specialty, etc. I'm sure all specialists feel that way about their area of expertise -- and they manage to get the job done without making patients wait for three hours. Avoid this practice. Otherwise, you'll need blood pressure medicine by the time your appointment is over!
Oh, and don't bother calling them on the phone. They keep it on the answering service nearly all of the time. And they won't return your call.

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