Review: Savannah Rheumatology Assoc -...

Review: Savannah Rheumatology Assoc - John J Morley MD

Posted in the Savannah Forum

Sue Brown

Richmond Hill, GA

#1 Apr 15, 2010
I am a teacher of over 30 years teaching both high school and college students. So, I am long on patience. However, being a patient of Dr. John Morley almost borders on the unprofessional area...his offices'. The wait in his office is never less than one hour, unless it's the first appointment of the day and sometimes the wait is as long as SEVERAL hours; I have encountered this 2x. However, this week was beyond understanding. Monday morning a simple refill was phoned into his office.(His instructions to me at my last visit. "Oh, Sue, you must be mistaken...my office is very efficient," he told me then when I nicely mentioned that calls and refills go unnoticed by his office. So, I followed his orders. I even have them written down.
I am taking 2 medications; one is for fibromyalgia. The fibromyalgia medicine is an anti-depressant! Dangerous if one comes off it all at once. This is easy to discover and common knowledge in regard to anti-depressants.
For 4 full days, 3 calls and 2 FAXes from my pharmacy, 6 calls from me and still no refill even though I was assured this morning that they would do so. I just left my pharmacy for the 3rd time where we BOTH called his office, AGAIN....and found out from the answering service that they were not scheduled to return for 3 full days! Still no refill!!!
Am I depressed, one might ask? Right now I am actually ashamed of this office in general. I think of how many people who aren't able to complain, for whatever reason,(lack of spirit or fear of retaliation), and it makes me angry that they run this necessary office for America's aging population in this uncaring manner.

Unprofessional and non-caring would be a compliment.
Sue Brown
Fed Up

Hinesville, GA

#2 May 14, 2010
Sue's comments are accurate. It's next to impossible to get anything done over the phone and now they are charging an 'administration' fee annually. So you get to pay them not to do anything for you. I've called to get them to fax lab orders to my local lab. Never got them of course, so I get a voicemail stating that I have to have the labs for an appt Monday. And I can't call to get the orders or reschedule because no one is answering the phone. They don't answer until after about 9:15, for two + hours during lunch and after early afternoon. So unless you call at just the right time for those 3-5 hours Monday through Thursday, tough luck. The after hours answering service isn't much better.
Diagnosis

Bluffton, SC

#3 May 26, 2012
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
Sue Brown wrote:
I am a teacher of over 30 years teaching both high school and college students. So, I am long on patience. However, being a patient of Dr. John Morley almost borders on the unprofessional area...his offices'. The wait in his office is never less than one hour, unless it's the first appointment of the day and sometimes the wait is as long as SEVERAL hours; I have encountered this 2x. However, this week was beyond understanding. Monday morning a simple refill was phoned into his office.(His instructions to me at my last visit. "Oh, Sue, you must be mistaken...my office is very efficient," he told me then when I nicely mentioned that calls and refills go unnoticed by his office. So, I followed his orders. I even have them written down.
I am taking 2 medications; one is for fibromyalgia. The fibromyalgia medicine is an anti-depressant! Dangerous if one comes off it all at once. This is easy to discover and common knowledge in regard to anti-depressants.
For 4 full days, 3 calls and 2 FAXes from my pharmacy, 6 calls from me and still no refill even though I was assured this morning that they would do so. I just left my pharmacy for the 3rd time where we BOTH called his office, AGAIN....and found out from the answering service that they were not scheduled to return for 3 full days! Still no refill!!!
Am I depressed, one might ask? Right now I am actually ashamed of this office in general. I think of how many people who aren't able to complain, for whatever reason,(lack of spirit or fear of retaliation), and it makes me angry that they run this necessary office for America's aging population in this uncaring manner.
Unprofessional and non-caring would be a compliment.
Sue Brown
Disappointed already

Waterford, MI

#4 Aug 23, 2012
Diagnosis wrote:
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
<quoted text>
I can tell you that I left the house, drove 1 hour to get to his office & did not leave his office until 6:30pm!! They tell you over the phone that he will want an hour with you. 2 hours driving total, almost 3 hour wait, then he talks to you...about things having nothing to do with what you're there for & sends you on your way with a diagnosis and no medications to help.
Disappointed already

Waterford, MI

#5 Aug 23, 2012
Diagnosis wrote:
I understand that he is unusually slow. I was wondering how long it takes him to actually diagnose something. Is he the type that sends you to the lab for multiple things? I am just trying to figure out if it would be a bi-weekly visit for 6 months before he even diagnosed fibromyalgia.
<quoted text>
Sorry, meant to note that I left the house at 12:45 to arrive at 2 (early because they wanted me to bring in the paperwork they mailed me). The actual appointment was at 2:30.
Diagnosis

Bluffton, SC

#6 Aug 26, 2012
Well, I have been there twice now. I have been diagnosed with FMS. The wait in the waiting room was horrendous both times. The first visit, my chart was combined with someone else's. The nurse said, " so you are a previous patient coming back?" I said it was my first time there. She told me that my file said otherwise. She went through it asking me about all the procedures and so forth that were listed in this other file and asking if I remembered them. I said again that this was my first time. She showed me a picture that was on the file and said it was me. I looked at it and then her and said I'm not black. I'm white. I should have left then

. I will have to admit that Dr Morley took his time with me. I feel like I got an excellent look-over. He gave me plenty of samples and a coupon for free meds for a month. My insurance refuses to cover it but he wants me on it. I have had ALOT of trouble getting in touch with the actual dr office asking about the progress of the pre authorization of this medication. It was almost two full weeks before they got back in touch with me after I called every day sometimes several times daily. I was told that I didn't want to come off this med all at once. I had to go get more samples. I am still in limbo though. My insurance has denied three times now. This info comes from the insurance because they will speak to me.

My dealing with the doctor has been nothing but good the office staff though. OMG! What a nightmare!
Diagnosis

Bluffton, SC

#7 Aug 26, 2012
My appts have been around 2-2:30 as well and I never get out until right at 6:30 too.
Gina

Bluffton, SC

#8 Jul 1, 2014
Find another rheumatologist. You will wait HOURS in Dr. Morley's waiting room. And instead of seeking out ways to be more efficient, his office manager and staff are full of excuses about how they "have to spend time" with each patient, how rheumatologist is a unique specialty, etc. I'm sure all specialists feel that way about their area of expertise -- and they manage to get the job done without making patients wait for three hours. Avoid this practice. Otherwise, you'll need blood pressure medicine by the time your appointment is over!
Oh, and don't bother calling them on the phone. They keep it on the answering service nearly all of the time. And they won't return your call.
Abcde

Statesboro, GA

#9 Sep 17, 2015
Doctor Morley is the best doctor I have been to. He really takes him time with the patients and makes sure he answers anything you need an answer to. He is a kind man and an amazing rheumatologist. I reccomend him to anyone who loves a good quality doctor that actually cares for his patients.
Anzleigh

Statesboro, GA

#10 Sep 17, 2015
I agree their answering service was horrible. They have been replaced and it's nice to know that they respond so quickly now that this has been resolved. Dr. Morley is a great Rheumatologist and his staff work very hard to accommodate the needs of his patients.
Charles

Atlanta, GA

#11 Oct 23, 2015
Dr. Morley is the reason I have a life. I have young children and was in such pain and could not play with my children. I am not heading for a wheel chair any more I am active and have a life. Thank you Dr. Morley
Meme

Savannah, GA

#12 Nov 9, 2015
Charles wrote:
Dr. Morley is the reason I have a life. I have young children and was in such pain and could not play with my children. I am not heading for a wheel chair any more I am active and have a life. Thank you Dr. Morley
Does he help with pain ?
Blkimbarkp

Okatie, SC

#13 Apr 1, 2016
BEWARE of this office staff! They straight up lie about being an in network participating provider. My insurance company says some offices lie about this to schedule an appointment, you sign that you understand your financial obligation to pay believing they were truthful when they said they participate, and THEN you receive the whopping bill in the mail. Most unpleasant experience ever.
Frankie Malone

Swainsboro, GA

#14 Apr 26, 2016
Dr. Morley saved my quality of life. I will always be indebted to him. I went to so many doctors with no results. Sure you have to wait, but my opinion is you are not sick enough to need his expertise. I would wait all night in the hallway for him. He saved me from crippling to the point I did not want to exist in that much pain. So for all you guys who are complaining, find another doctor who can diagnose you and care for you with the highest quality anywhere. There's no one out there.Frankie Malone
anke31313

Richmond Hill, GA

#15 Jun 2, 2016
After reading all this.....I am worried to go there there today!

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Savannah Discussions

Title Updated Last By Comments
News Grief over girl's shooting (Sep '07) Sun Honey Jay 10
What percent of white women are with black men ... (Apr '13) Sep 22 Really 42
News Montgomery Co Drug Arrests (Dec '13) Sep 20 Montgomery 5
News Talent scout now charged with scamming six clients (Aug '08) Sep 19 michelle 456
The Teamsters and Alderwoman Bell Are Wrong Sep 18 John In North Car... 1
gay teens in georgia (Jan '15) Sep 12 Axisred5971 24
Hillary will lose! "EmailGate" Too Untrustworthy! Sep 9 The American 3

Savannah Jobs

More from around the web

Personal Finance

Savannah Mortgages