I took 4 pairs of pants to be hemmed and 2 shoes for heel soles to be replaced. When I dropped off my items, the owner was very nice, mostly conversing with my husband. The following Saturday when I picked up my pants and shoes he was rather short. I thought he must just be busy. Once home, I took a look at my shoes. Although I wasn't impressed (they definitely did not look like the original soles), but were functional and not noticeable without inspection. Overall I was happy with them. The hemming looked fine, but when I tried on the pants, 2 of the 4 were still significantly too long. I called up the shop and the owner told me to return asap. The woman in the shop, who I think was his wife, re-pinned the pants. While I was in the little changing booth, I could hear him being condescending to his other guests. I was a little surprised, but didn't think much of it at that moment. After bringing the pants to the woman, he confronted me. First asking/yelling, who hemmed the pants, I responded, "You did." He then tried to tell me that I told him to make them longer. For one, I didn't; in fact, on one pair I had him lift the hem higher than he had recommended. And second, if he didn't remember that he was the one who hemmed the pants, how does he remember that I asked him to lower them? It was as though he waited for the shop to clear of his other customers before he laid into me. He said that I had approved the length. Why would I pay for hemming only for my pants to still drag? Yes, I looked in the mirror when he was hemming, and no they weren't dragging on the floor at that time. I told him that I trusted his judgment, as he is the professional, but no I don't want my pants to dragging. Also, I felt bad for the woman, she looked scared and embarrassed, and with broken English, she apologized for the owner saying that it was a bad day for him. And by the way, his prices are not great. At 30% off, I still paid almost $60, which I was willing to do for the convenience of going to one place for both my shoes and pants. It's really too bad, I would have gone back, but because of this incident, I won't return. I felt as though he was insulted that I would return for him to fix the pants, but on the other hand, what happened to good customer service? When did shop owners start yelling at their clientele? I can't imagine that I am the first one to say, "Hey, these are still a bit too long, would you be able to fix them?" I didn't expect an apology, as I placed no blame, I just want respect and my pants fixed. I would have even paid a reduced price for his trouble, or provided a tip. One last thing - In hindsight, I wonder if my husband was standing next to me, if his response to me would have been the same. For some reason, I think not.