Review: Milt's Alterations

Review: Milt's Alterations

Posted in the Sandy Forum


Layton, UT

#1 Oct 12, 2008

I took 4 pairs of pants to be hemmed and 2 shoes for heel soles to be replaced. When I dropped off my items, the owner was very nice, mostly conversing with my husband. The following Saturday when I picked up my pants and shoes he was rather short. I thought he must just be busy. Once home, I took a look at my shoes. Although I wasn't impressed (they definitely did not look like the original soles), but were functional and not noticeable without inspection. Overall I was happy with them. The hemming looked fine, but when I tried on the pants, 2 of the 4 were still significantly too long. I called up the shop and the owner told me to return asap. The woman in the shop, who I think was his wife, re-pinned the pants. While I was in the little changing booth, I could hear him being condescending to his other guests. I was a little surprised, but didn't think much of it at that moment. After bringing the pants to the woman, he confronted me. First asking/yelling, who hemmed the pants, I responded, "You did." He then tried to tell me that I told him to make them longer. For one, I didn't; in fact, on one pair I had him lift the hem higher than he had recommended. And second, if he didn't remember that he was the one who hemmed the pants, how does he remember that I asked him to lower them? It was as though he waited for the shop to clear of his other customers before he laid into me. He said that I had approved the length. Why would I pay for hemming only for my pants to still drag? Yes, I looked in the mirror when he was hemming, and no they weren't dragging on the floor at that time. I told him that I trusted his judgment, as he is the professional, but no I don't want my pants to dragging. Also, I felt bad for the woman, she looked scared and embarrassed, and with broken English, she apologized for the owner saying that it was a bad day for him. And by the way, his prices are not great. At 30% off, I still paid almost $60, which I was willing to do for the convenience of going to one place for both my shoes and pants. It's really too bad, I would have gone back, but because of this incident, I won't return. I felt as though he was insulted that I would return for him to fix the pants, but on the other hand, what happened to good customer service? When did shop owners start yelling at their clientele? I can't imagine that I am the first one to say, "Hey, these are still a bit too long, would you be able to fix them?" I didn't expect an apology, as I placed no blame, I just want respect and my pants fixed. I would have even paid a reduced price for his trouble, or provided a tip. One last thing - In hindsight, I wonder if my husband was standing next to me, if his response to me would have been the same. For some reason, I think not.

Layton, UT

#2 Oct 18, 2008
I went in this morning to pick up the 2 pairs of pants that were still too long (from previous review). I told him that due to his irate and inexcusable treatment of me last Saturday, I reviewed his business on several websites. He has now threatened to sue me for said reviews. I will be contacting the Better Business Bureau on Monday. Consumer beware.

Orem, UT

#3 Jan 11, 2011
I, too, had a bad experience here and makes me ill to read the same thing! I paid ALOT to have 2 pairs of pants hemmed and tapered. The tapering was the spendy part. I picked them up and took them home. Unfortunately, I had not tried them on for several days and realized the weren't tapered 'enough'....well, turns out....they weren't tapered AT ALL! I took them back and he was none too nice and looked at the inseam and said they were never tapered and that he would do it but CHARGE ME!! I was so pissed I was speechless. I told him he had already charged me but the damn receipt is NOT ITEMIZED so there is no way to tell what you paid for (I had several items I had taken in but the pants did not get tapered). I had no recourse and he was awful !


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