Emmanuel Ramos

Valenzuela, Philippines

#21 Jun 16, 2013
iPhone5, iPod Touch and music effect is missing when their balikbayan box arrived home, the said item's box and packing was there but empty.
Atty

Cabanatuan City, Philippines

#22 Jul 17, 2013
IMPORTANT! Please. Required the receiving agent to STRAP all your boxes, in your present, when sending them.
Rodolfo K Reyes

Quezon City, Philippines

#23 Jul 18, 2013
It's been 2 1/2 months and no boxes yet. Tried their Tracking but it's good for nothing. Called their office in the Philippines and gave me schedule of delivery but I didn't receive my boxes because the Container shipment is being held by the U.S. Customsand gave me another delivery schedule. TO ALL KABABAYANS, DON'T ENTRUST YOUR BALIKBAYAN BOXES TO "ALAS CARGO" as you will be waiting in vain. THEIR SERVICE SUCKS.
rosielyn

Cebu, Philippines

#24 Jul 28, 2013
bakit yong truck number hinde po gumagana<>?may contact number po ba kayo sa cebu city para makapag inquire KO KUNG DUMATING NA ANG PACKAGE NA PADALA?
GEE CASa

Makati, Philippines

#25 Aug 19, 2013
Cris Feria wrote:
I have been receiving packages thru Alas cargo since 2006. And i dont have any problem at all.I have an answer right away from Miss Marzo if there is an issue with the package. You are doing a good Miss Marzo. Even if there was a lot of negative reports, Alas cargo is lot better than some of the forwarders. The price is also cheap.
Miss good day to you... can i ask the contact number in manila so i can follow up my 2 boxes which will tentatively arrived in september 2013??? i currently residing here in negros occidental so i need to follow up my boxes from time to time.. please help..thanks so much..
hire new help

Houston, TX

#26 Sep 13, 2013
We have been using alas for years, they get a new worker and all hell starts to happen. I have only had one broken box which they repaired and everything was there but today the new (lv) worker called 34 days since I dropped off our boxes and said our chek bounced, which it did, so we paid cash...32 days ago. He wouldn't answer my question if the cash bax was marked and it was.
Poor service from the new guy and he didn't strap our boxes the first day and two days later it was still not strapped, his excuse, there's four boxes and he will do it later. Never did. He wouldn't tell us if the bx went out 34 days ago or if it is still here. Ever since JR has worked at lv alas we have had so many problems.
hire new help

Houston, TX

#27 Sep 13, 2013
Atty wrote:
IMPORTANT! Please. Required the receiving agent to STRAP all your boxes, in your present, when sending them.
The guy was a liar and lazy he said that the four boxes will take a while but later there will be more. We stayed writing our to and from on the boxes and he didn't know what he was doing. Two days later still no straps.
nigom

San Juan, Philippines

#28 Sep 23, 2013
The tracking never works on their site, and never has in the past two years we have been using Alas to ship our boxes.
Andy

Chula Vista, CA

#29 Nov 11, 2013
My first time with Alas Cargo didn't even happened. I finally canceled the pickup after two no shows. On the second re-schedule I was told my box will be the first pick-up in the morning so I stayed home and waited till 11:30 a.m. I finally called the office, and the lady says he is already in the area. So I said to her if he doesn't show up in 15 minutes don't bother. Time passed and I called ATLAS Cargo and they
also gave me a bonus box.
Joana Vitug

Whittier, CA

#30 Jan 6, 2014
Hey alas cargo whats going on? Sending a box is not a joke it takes money for us to be able to send balikbayan box for our love ones back home.Send a box since nov.2013 so that before christmas they can have all the stuff I send,whats up to that up to this time christmas and new year is done but our box is no where to be find.Tell me about it? Been calling all the numbers I have on my receipt and people are so unprofessional.My family been calling the warehouse in manila no one even bother to answer or atleast notify us or my family where our box is! They even went to the warehouse in manila and according to them my box is not yet there so where in the hell is it? Can anybody from this company tell me where my box is? I am so unhappy and I won't recommend this cargo company to anybody this is the worst cargo company ever.I will do whatever it takes to make sure My family gets the box I am so pissed.
Marce

Philippines

#31 Jan 30, 2014
This is the first time I will receive a pax from alas cargo. Why is it the website cannot trace my pax yet, its been 25days? I used fedex and LBC, and I can track the pax locations. I called ALAS office in Marikina, and they just give me a bullshit answer, "WALA PA SA SYSTEM E" I said, I know thats the reason why I called. He said "TUMAWAG KA NALANG ULIT AFTER 25 DAYS.?" Sorry to say but it seems like I disturbed him in the middle of his sleep (working hrs) And he spoke to someone just like he's not talking over the phone.:( This pax has been returned from where my friend send it (KASI DAW ME MGA APPLIANCES) huh? thats all clothes and bags.:( They resend it again.. 25days and counting...hopefully I can receive my pax even on 40th day.:(
kaye addison

Buena Park, CA

#32 Mar 18, 2014
I emailed Alas cargo to help me with the tracking no. but no reply. YOU must be professional if you are serious with your business! My first time to use ALAS and found the negative reviews! Why I cannot trace my box with your tracking system? Please repl!
Leerude

Los Angeles, CA

#33 Jul 2, 2014
I am so tired of reading a lot of negative reviews. I have a box sent to Alas cargo last May 6, 2014, until now it did not arrive in Manila, I keep calling the main office in Carson, CA and the people there are very good in making alibi, one time they said the box is already in the Manila Custom already after a couple of days I called back for update of my box, the lady said my box that was told to be in Custom is still in the ship because the ship could not able to dock at the pier. These people are trained to tell these lies. Now if there is anybody who is or are victims of this Alas Cargo that is planning to sue this company, please contact me thru this post, I will join you filing a class action against this sucker.
Jing

National City, CA

#35 Jul 3, 2014
2 months and counting my balikbayan box haven't arrived yet. Each time I called them they're giving me a different reasons why the shipment is delayed. BUNCH OF LIARS!!!
Misty

Simi Valley, CA

#37 Jul 21, 2014
Jing wrote:
2 months and counting my balikbayan box haven't arrived yet. Each time I called them they're giving me a different reasons why the shipment is delayed. BUNCH OF LIARS!!!
Very true! I regret using this company!
Misty

Simi Valley, CA

#38 Jul 21, 2014
They give you the run around; lots of phony reasons. I regret using this company!
Misty

Simi Valley, CA

#39 Jul 21, 2014
Leerude wrote:
I am so tired of reading a lot of negative reviews. I have a box sent to Alas cargo last May 6, 2014, until now it did not arrive in Manila, I keep calling the main office in Carson, CA and the people there are very good in making alibi, one time they said the box is already in the Manila Custom already after a couple of days I called back for update of my box, the lady said my box that was told to be in Custom is still in the ship because the ship could not able to dock at the pier. These people are trained to tell these lies. Now if there is anybody who is or are victims of this Alas Cargo that is planning to sue this company, please contact me thru this post, I will join you filing a class action against this sucker.
Count me in!
Denz

Calamba City, Philippines

#40 Aug 9, 2014
Misty wrote:
<quoted text>
Count me in!
Good day may i know if your package already arive?? You said may 5 pa, mine was still not here and its almost 3 months already. Thanks hope you can update me regarding your package.
keith

Philippines

#41 Aug 19, 2014
2 months and counting... i've heard from the news there's a truck ban in Manila so i hope it's only delayed.. at hindi mangyari yung tulad ng sa iba na kulang o hindi na dumadating na boxes...
annaliza dela cruz

Cebu, Philippines

#42 Sep 21, 2014
Bat wla p ung box ng kpatid k. Ang name po nya is norilyn martinson of san mateo california..pndala nya ky alma chua lao of silay city negros occidental.eto po ang invoice number.167666.

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