Charles # 120878 from Century-Link Call-In Center, Salt Lake City, UT
Posted in the Salt Lake City Forum
Since: Apr 09
#1 Mar 10, 2014
If you get a JACKASS named Charles, from Salt Lake City Call-In Center, whose employee number he gives as 120878, when you call Century Link at their 1-800-244-1111 number, hang up and hope you get a decent Century-Link representative. Charles 120878 is a total JERK who will give you wrong information and lie to you. He will make up any number in his head as your 'code number' that you need to activate your Century-Link Special Features, such as Call Rejection. You don't. You merely punch in 1-2-3-4 and then change it to whatever personal code you want. He will lie to you and tell you you'll get a letter in the mail from Century-Link advising you how your special features work and how to activate them. You won't. You have to get those details at the time you are placing your order, or resign yourself to calling back and go through their 'menu' and be told by a recording how to do it. "Phil" is only the latest in a number of Century-Link representatives who misrepresents information. If I had not bought my DSL box to avoid paying that monthly rental fee they charge you + taxes, and could be sure that AT&T or any other phone service and DSL provider used the same kind of DSL box (doubt it, since it's got the Century-Link brand on the top) I would switch phone service providers in a heart beat. Every time contract renewals come up, my blood pressure and stomach acid levels go up thinking about the 2-3 follow-up calls I'll be forced to make to straighten everything out. Even after they give you their names, employee numbers and order numbers.
If I had to do it all over again, I would avoid CENTURY-LINK like the plague. Search! Somewhere out there, there MUST be a decent phone & DSL provider who doesn't play games with their customers and treats them like they are doing them a favor by providing them with phone service!
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