Review: BT Automotive

Magna, UT

#1 Sep 23, 2013
I am VERY disappointed with this business. I went in because another mechanic told me I need a new head gasket. I came here and they did a check and said it wasnít a head gasket that I just needed a few sensors replaced. As I was waiting to pay I heard the front desk guy tell a customer that they look at cars for free and then see what they need to do from there. Well after I left the car still was having problems. I took it back and they checked it over. When I went to pick up my car they wanted to charge me 80$. I confronted them about what I heard the man say. The old grumpy man at the front desk said they never check cars for free and that I wasnít being truthful. I argued and kept asking if my car was fixed. He would say yes, no, then when I argued about paying he said I will tell you whatever you want to hear as long as you pay me. Right there I was so disgusted. Such blatant dishonesty from this business. From that moment on I did not speak to this man. Well come to find out I needed a new/repaired head gasket. So Iíve been driving on a damaged one for 2 weeks. Which has probably made it worse. Well I took it in and 2 weeks was how long it took. They kept making excuses that it was the shop who was grinding down the head gasket but if you have a business and you tell a customer that it will be done in 3-5 days that is when It should be done. I can even understand a few days but 14 , come on!!! Well then I had to pay that shop almost 500$ for taking 2 weeks to do the job. And BT automotive wouldnít help, negotiate or make me feel like they appreciated my business. They also charged me for the new sensors when that wasnít even the problem. No refund! While repairing the head gasket they offered to put new front tires on, so I accepted. When I went to pick up the car after the 14 days the tires were not put on. At this point I should have walked away but I needed these tires. So they put them on. 3 months later the front tires were bald. I called and asked about a warranty. They said they had them but my tires looked like they were from an alignment issue so there was no warranty. I started out calmly but by the time I was done, I was pissed. I had spend 2000$ here in the past 3 months. He kept interrupting me telling me that it was my fault I didnít get an alignment, that they donít do them for free and that I was out of luck. I asked for some type of compensation or something. He said no. I told him that they would lose my business, the business of any of my friends and anyone who read reviews online.
When I took the car to Les Schwab they told me that my alignment was SO bad there was NO way that BT Automotive didnít see it. So BT put new tires on knowing I would need to come back and get new tires.
Point being DO NOT go to BT Automotive, they are dishonest, rip you off, have terrible customer service and just are not a good place to go too

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