How Ebay is Squeezing the Little Guy Out Using Flawed DSR System

Posted in the Salt Lake City Forum

Analyst

United States

#1 Jul 6, 2013
In 2008, a number of bad policies were put into place by corporate ebay that have the overall effect of gradually eliminating small sellers. One of these is the flawed DSR (Detailed Seller Ratings) system whereby small sellers are adversely impacted when a buyer leaves a low DSR rating (1's and 2's) even if these are left by mistake or unfairly. Even a few low DSR ratings cause a small seller to have a 21-day hold placed on PayPal funds by ebay, Seller Limitations imposed, and lower placement in ebay search goes into effect. As a result of these sudden punitive measures imposed on many honest, longterm sellers by ebay, thousands of sellers are leaving ebay.
Economics

Midlothian, TX

#2 Jul 13, 2013
Thousands of small sellers have seen the handwriting on the wall and are leaving ebay of their own accord. High volume sellers are taking over the place as well as Chinese sellers who are flooding the site with cheap mass produced "made in China" items at rock bottom prices which undermine American ebay sellers.
ConcernedMom

United States

#3 Jul 18, 2013
What's got me really worried is all the sexually explicit adult material available for sale on ebay. I won't let my kids on there.
Boycott

Irving, TX

#4 Jul 31, 2013
ConcernedMom wrote:
What's got me really worried is all the sexually explicit adult material available for sale on ebay. I won't let my kids on there.
If concerned Christians would ask the pastors of their churches to preach against this filth and to start a boycott of ebay maybe something could be done.
ConcernedParent

Farmersville, TX

#5 Aug 6, 2013
I've discovered a wonderful online buying and selling site called Etsy. They are much more family friendly and they don't allow sellers to peddle pornographic filth on their site like ebay does.
Consumer

Paris, TX

#6 Aug 8, 2013
Ebay blocked 15,00 sellers from listing earlier this week in their latest orchestrated "purge" of small sellers. Google it for further info or visit the ebay discussion boards.
Consumer

Paris, TX

#7 Aug 8, 2013
15,000 (fifteen thousand) is the correct figure.

Since: Jan 13

Location hidden

#8 Aug 9, 2013
ConcernedParent wrote:
I've discovered a wonderful online buying and selling site called Etsy. They are much more family friendly and they don't allow sellers to peddle pornographic filth on their site like ebay does.
Etsy is mostly soft goods and geared mainly towards females, not that theres anything wrong with that
NetSales

Paris, TX

#9 Aug 15, 2013
Consumer wrote:
Ebay blocked 15,00 sellers from listing earlier this week in their latest orchestrated "purge" of small sellers. Google it for further info or visit the ebay discussion boards.
Ebay Confirms Crackdown is the title of an article about all of this by Ina Steiner at EcommerceBytes.com
Ecommerce

Paris, TX

#10 Sep 19, 2013
If a small seller feels that they have been adversely impacted by egregious ebay policies, they need to contact the FTC and file a complaint. Go to: www.ftc.gov
NetWatch

United States

#11 Oct 5, 2013
Ebay's tactics towards small sellers: In 2008 John Donahoe (CEO) called the mom and pops "noise" and made it clear he wanted to move away from a flea market operation to brand name big box retailers. With numerous policies that were enacted to eliminate small sellers (chief among these the flawed DSR system) he has been succeeding with a vengeance. 1) The DSR system adversely impacts small sellers more swiftly and egregiously then it does the favored big box and high volume retailers. 2) 15,000 small sellers were axed by ebay on August 6, 2013. 3) The automatic five-star DSR glitch/malfunction that ebay has admitted not fixing was responsible for at least some those purged getting purged because many were only out of compliance by one DSR star 3) The elimination of the policy compliance feature on the seller dashboard. If anybody thinks that was not purposefully done to hurt small sellers, I have some acreage on the moon I will sell you 4) ebay's latest user agreement update that goes into effect October 26 granting itself permission to hide sellers' listings. The majority of sellers on the ebay discussion boards think ebay has already been hiding sellers' listings 5) Ebay's numerous moves in past user agreement opt ins or opt outs to try to insulate or protect itself from class action lawsuits 6) this new managed returns issue (see new user agreement) 7) the fee hikes 8) the misuse/abuse of the DSR system to rob good decent sellers of TRS status and discounts they would get.
SellerBacklash

Houston, TX

#15 Jul 24, 2014
Social media is where small sellers are fighting back against eBay. Join us at Former Ebay Sellers 2 Open Forum on Facebook: https://www.facebook.com/groups/formerebaysel...
NetWatch

San Antonio, TX

#16 Aug 22, 2014
1) CEO Donahoe created and instituted the anti-small seller policies and actions at eBay during his reign at eBay since 2008, many of which policies are quasi-legal or possibly illegal, many of which constitute unfair trade practices which favor the bog box retailers and are designed to gradually eliminate the small sellers. Among the many policies and actions in place that are adverse to small sellers are the following: the DSR (Detailed Seller Ratings) system, Guardrail or Quick Decline mechanism or algorithm which targets small sellers (as does "trending" as well), and now the new Defect rate system which will disproportionately impact small sellers more adversely than big box retailers. Note that none of these existed during eBay's golden years from 1995-2007 and that all of these have been introduced during Donahoe's reign 2) Big box retailers' feedback and DSR ratings are "scrubbed", just one of many ways in which eBay engages in COLLUSION and favoritism with the big box retailers and Chinese sellers 3) Small sellers items are often given limited if any visibility to potential buyers on the site, something which eBay admits and actually added to their October 26, 2013 User Agreement. This constitutes TORTIOUS INTERFERENCE and violates the small sellers' REASONABLE EXPECTATION that their items will be made visible to potential buyers in order to be sold. 4) Donahoe should be fired and a CEO put in place who is friendly towards small sellers 5) DSR system should be done away with, as should Guardrail, trending, and the new Defect Rate system. 6) Wall Street (and hence the investment community) is largely misled by misinformation supplied by eBay 7) Thousands of small sellers have been unfairly restricted, suspended including between 15,000 purged on August 6, 2013 (which eBay admits) and 40,000 in 2013 alone who were "purged" and this continues. The new Defect Rate is estmated to trigger the suspension (a new purge) of 90,000+ small sellers. 8) Small sellers are migrating to many other online selling sites, including Atomic Mall, Webstore, Bonanza, Etsy, Facebook groups, and many more loctions. 9) Ebay should be investigated by a House/Senate committe with televisied hearings and either dismantled or restored to the way it was before Donahoe took over in 2008.
SellerBacklash

United States

#17 Oct 9, 2014
Come join Former Ebay Sellers on Facebook: https://www.facebook.com/groups/formerbaysell...

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