Casino management is lacking

Posted in the Salamanca Forum

Vegas Native

North Tonawanda, NY

#1 Mar 6, 2011
The Seneca Allegany casino is the worst managed casino I have ever seen. The key for any casino is getting people in the door to gamble, period. This fact seems to be unknown to the higher ups here. Some examples:
-When you have a concert, you do not have a Seneca section in the very front center, this should be for the players who gamble in the casino. You also should not charge $8 a drink, make $100 on the gambling, don't get them mad at the cost of a beer.
-Don't close the Buffet 30 minutes after a concert, if people are hungry they may leave.
-Quality of the buffet has dropped, you don't need crablegs, but the food has dropped in quality. People come to eat, may gamble.
-Slots, there was a row of machines you could never get on, for years they were busy. They took them out, no one plays the new ones.
-Comps- I saw a man who was playing $50-100 a hand, two hands, at blackjack. He was down around $3000. At 4:00AM he asked for a room, he was told he could have a room, he would have to pay for it, full price, and be out at 11:00AM. I do not believe he has ever been back.
-On busy nights, car give-aways and such, have all the table games open. You pay the dealers $4-5 bucks per hour, one lost player's bet for the dealer pays for them. So many nights, I wanted to play, but there were no open spots, and tables were not open ?????

I could go on all night. To the Seneca people, get someone in there who knows how to run a CASINO, native or not. It is costing your people money and possibly the future of the casino.

Since: Dec 10

Location hidden

#2 Mar 6, 2011
Vegas Native wrote:
The Seneca Allegany casino is the worst managed casino I have ever seen. The key for any casino is getting people in the door to gamble, period. This fact seems to be unknown to the higher ups here. Some examples:
-When you have a concert, you do not have a Seneca section in the very front center, this should be for the players who gamble in the casino. You also should not charge $8 a drink, make $100 on the gambling, don't get them mad at the cost of a beer.
-Don't close the Buffet 30 minutes after a concert, if people are hungry they may leave.
-Quality of the buffet has dropped, you don't need crablegs, but the food has dropped in quality. People come to eat, may gamble.
-Slots, there was a row of machines you could never get on, for years they were busy. They took them out, no one plays the new ones.
-Comps- I saw a man who was playing $50-100 a hand, two hands, at blackjack. He was down around $3000. At 4:00AM he asked for a room, he was told he could have a room, he would have to pay for it, full price, and be out at 11:00AM. I do not believe he has ever been back.
-On busy nights, car give-aways and such, have all the table games open. You pay the dealers $4-5 bucks per hour, one lost player's bet for the dealer pays for them. So many nights, I wanted to play, but there were no open spots, and tables were not open ?????
I could go on all night. To the Seneca people, get someone in there who knows how to run a CASINO, native or not. It is costing your people money and possibly the future of the casino.
I've never been there so can't comment (believe it or not).
But, if this true, then the SNI should look into this mater as it appears that they may be loosing money!?

Since: Jan 11

Location hidden

#3 Mar 9, 2011
Vegas Native wrote:
The Seneca Allegany casino is the worst managed casino I have ever seen. The key for any casino is getting people in the door to gamble, period. This fact seems to be unknown to the higher ups here. Some examples:
-When you have a concert, you do not have a Seneca section in the very front center, this should be for the players who gamble in the casino. You also should not charge $8 a drink, make $100 on the gambling, don't get them mad at the cost of a beer.
-Don't close the Buffet 30 minutes after a concert, if people are hungry they may leave.
-Quality of the buffet has dropped, you don't need crablegs, but the food has dropped in quality. People come to eat, may gamble.
-Slots, there was a row of machines you could never get on, for years they were busy. They took them out, no one plays the new ones.
-Comps- I saw a man who was playing $50-100 a hand, two hands, at blackjack. He was down around $3000. At 4:00AM he asked for a room, he was told he could have a room, he would have to pay for it, full price, and be out at 11:00AM. I do not believe he has ever been back.
-On busy nights, car give-aways and such, have all the table games open. You pay the dealers $4-5 bucks per hour, one lost player's bet for the dealer pays for them. So many nights, I wanted to play, but there were no open spots, and tables were not open ?????
I could go on all night. To the Seneca people, get someone in there who knows how to run a CASINO, native or not. It is costing your people money and possibly the future of the casino.
Have gambled in the Salamanca casino and in Vegas. Have seen the quality of management unfortunately decline. All of the points in this post have validity in my opinion. They need a better marketing strategy to keep people at the casino gambling. The post about closing the buffet so soon after a concert rings true and so does the blackjack player who should have been given a courtesy stay overnight-that is simply great PR. In order to remain and continue to prosper they need "return customers" who are faithful to this casino otherwise they will go up to the Hamburg fairgrounds to gamble or simply slip on over to Erie, PA to go to one of those casinos or others. And there are popular machines that if profitable should be retained-don't just fall for the gimmicks and get other machines that simply are not being utilized as much-look at the bottom line-"What works?" And for this post I tip my hat to "Vegas native"-and a simple WELL DONE.
duh

United States

#4 Mar 9, 2011
Prophecy now, u act like every post on here needs your approval! It truly doesn't! And I know that it has already been pointed out, but, u r pdbs! Y do we have to hear your opinion twice? Do u really need to post on how wonderful your own comments are?

Since: Jan 11

Location hidden

#5 Mar 9, 2011
duh wrote:
Prophecy now, u act like every post on here needs your approval! It truly doesn't! And I know that it has already been pointed out, but, u r pdbs! Y do we have to hear your opinion twice? Do u really need to post on how wonderful your own comments are?
Those who have a brain and have a good post need a "heads up" but for you I give a "thumbs down!" I did not post how wonderful my comments were but others who are deserving. You are not deserving.
So there it is. It is what it is...Besides pouting what else do you have to offer? Anything or nothing? Your turn....

Since: Oct 10

Location hidden

#6 Mar 9, 2011
The PROBLEM here is INDIAN casinos !!!

They LACK the SOPHISTICATION to do things PROPERLY !!!

Since: Dec 10

Location hidden

#7 Mar 9, 2011
duh wrote:
Prophecy now, u act like every post on here needs your approval! It truly doesn't! And I know that it has already been pointed out, but, u r pdbs! Y do we have to hear your opinion twice? Do u really need to post on how wonderful your own comments are?
No, its you post "duh" that needs my approval

and I give you the "dumb ass" of the day award!
former gambler

Lockport, NY

#8 Mar 13, 2011
My husband was sent a promotion card in the mail for a free room...we thought that was nice so we booked a room and when we went to check in we were told that we needed a credit card...well we don't use credit cards..and informed the desk clerk of that and my husband offered to give them a 1,000 security payment and they still refused us a room...what a crock....the supervisor said I can't help you ...so your reservation is canceled....my husband said well I will pay cash for the room we drove here and planned on staying and would like to gamble and have a nice dinner....needless to say we were directed to the Holiday Inn Express, oh yeah it also was our anniversary...we drove back home and have never been back !!!!!!
berthabigbronto

Buffalo, NY

#9 Mar 13, 2011
Have a blast everytime I go, ofcourse I don't stay overnight but enjoy the gambling and buffet, I think the food is great for the price, I've won several times , never a problem winning , the problem is Leaving with the winnings ! They are getting better at the entertainment , machines are great ,I've seen several folks win big.

Since: Jan 11

Location hidden

#10 Mar 13, 2011
berthabigbronto wrote:
Have a blast everytime I go, ofcourse I don't stay overnight but enjoy the gambling and buffet, I think the food is great for the price, I've won several times , never a problem winning , the problem is Leaving with the winnings ! They are getting better at the entertainment , machines are great ,I've seen several folks win big.
Just a brief comment. One time saw a bus load of elderly ladies come in on a charter-they all had that white fluffed up hair so we called them cotton tops. She slowly walked up to a quarter machine not too steady on her four legged walker. Dropped one quarter and I don't quite know if someone else had credit on the machine leaving it but she won almost a thousand bucks! Never played again but as I watched her and talked to some friends I knew she stayed visiting with her friends until the bus left showing all her grand winnings as she never won anything in her life. That put smiles on a lot of folks in that casino that day including this lucky lady. So there are some great true stories out there.....there could if you are lucky have a little gold at the end of a rainbow.

Since: Dec 10

Location hidden

#11 Mar 13, 2011
I've never been to any casino. I've always figured that they have the advantage and why waste money? I'm not bashing anyone who goes, has a great time gambling, eating and staying at the hotel, if that is what they enjoy so be it!
Actually, I hope it's successful and beneficial for the city, BUT only if the city used that monies properly!
There was no need to increase the police force as the city did, the NYSP and CCSD were contracted for security work along with the SNI and a private security firm. The city's police seemed more content on traffic enforcement trying to gain even more money (hidden tax) for the cities coffers, and this comes from a pro police supporter.

Since: Jan 11

Location hidden

#12 Mar 13, 2011
please dont be stupid wrote:
I've never been to any casino. I've always figured that they have the advantage and why waste money? I'm not bashing anyone who goes, has a great time gambling, eating and staying at the hotel, if that is what they enjoy so be it!
Actually, I hope it's successful and beneficial for the city, BUT only if the city used that monies properly!
There was no need to increase the police force as the city did, the NYSP and CCSD were contracted for security work along with the SNI and a private security firm. The city's police seemed more content on traffic enforcement trying to gain even more money (hidden tax) for the cities coffers, and this comes from a pro police supporter.
Although there are some "nit pickers" that will bitch about this post I do agree with this line of thought. The city did hire more police officers because they thought that they would have to respond more to situations that involved the expansion of gaming from the Casino in Salamanca. And having worked for the casino the NYSP did maintain a presence there per their agreement. And a few of the female police officers definitely brightened up the place for sure-brought a lot of smiles from many.

Since: Dec 10

Location hidden

#13 Mar 13, 2011
Prophecynow wrote:
<quoted text>
Although there are some "nit pickers" that will bitch about this post I do agree with this line of thought. The city did hire more police officers because they thought that they would have to respond more to situations that involved the expansion of gaming from the Casino in Salamanca. And having worked for the casino the NYSP did maintain a presence there per their agreement. And a few of the female police officers definitely brightened up the place for sure-brought a lot of smiles from many.
Was it the tall curly (permed) blond?
Propecynow

Sanford, NC

#14 Mar 13, 2011
please dont be stupid wrote:
<quoted text>
Was it the tall curly (permed) blond?
Saw a real tall one (blonde) don't know if the same one but WOW!Now that one you would not have minded if she hung a ticket on you or threw the cuffs on ya.

Since: Dec 10

Location hidden

#15 Mar 13, 2011
Propecynow wrote:
<quoted text>
Saw a real tall one (blonde) don't know if the same one but WOW!Now that one you would not have minded if she hung a ticket on you or threw the cuffs on ya.
I believe I know who you are talking about, she did the Bonnies home mens basketball games this last year too.

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