Review: Duro-Last Roofing Inc

Review: Duro-Last Roofing Inc

Posted in the Saginaw Forum

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TPO Man

Waterloo, Canada

#1 Feb 28, 2010
Prefer TPO over their product.
Duroscrewed

Jesup, GA

#2 Jun 9, 2010
my name says it all.

durolast roofing is overpriced and they use cheap, ineperienced contractors to make up for that high cost. You will get a subpar installation as a result. Don't let the warranty talk sway you in their direction. It aint worth the paper its printed on. Their QC team approves every job, what a joke.
California roofer

Covina, CA

#3 Aug 4, 2010
As the former GM of a large Northern California roofer which applied lots of Duro-Last and many competing products, I know "Duroscrewed" is ill-informed. Every commercial roof is examined and scored by Duro-Last employees. All the problems they find must be repaired. If the scores are too low, Durolast refuses to do business with the roofer. The warranties are honored; we fixed a number of problems on roofs installed by other roofers and us. At the time, Duro-Last had a $10 million liability policy to back its warranties. Duro-Last is the only system whose warranty includes protection against ponding water. We put it on roofs with ponding problems, because we didn't have to build up the low spots. Duro-Last started out as a pond liner manufacturer. Their stuff is still that waterproof.
Western Man

Tucson, AZ

#4 Jan 15, 2011
Duro-Last fails. I paid the high price to get a Duro-Last roof on my house 6 years ago because I wanted the best. I even paid extra to get the thicker "commercial" quality material. Now the contractor disappeared, the nearest installer is 100 miles away, the edges are leaking in multiple places where the drip-edge shrinks and tears from the roof membrane, and the roof membrane itself is developing what they call "spirals," inch-diameter circular and spiral cracks through the material. Over months, I had to contact the Duro-Last headquarters repeatedly to get even a "warranty number" which would presumably pay for the material if I paid all labor cost to fix things. Even a certified letter with photos didn't get a response from the company. Never mind the warranty, I agreed to pay an installer the whole bill to fix things, but he didn't show up. With repeated calls to the district representative I get an unanswered phone and no response to my recorded messages. And, oh yes, the screws that should hold the underlayment down are coming up through the membrane. My neighbor also got a Duro-Last roof before I got mine. His failed totally in a hailstorm. He didn't bother with warranty, simply replaced the entire roof with something else.
Cason Roofing

Cincinnati, OH

#5 Feb 3, 2011
Dear Western Man,
I happened upon your post. Very sorry you are having trouble with your roof. We are not in your area so you can know I am not trying to sell you something. It is not common for a manufacture to give a labor or workmanship warranty on a residence. Each roof that Duro-Last, Inc sells. that gets a warranty is thoroughly inspected by one of their Tech Reps before the warranty is issued. This is more for the Commercial Roofing sector. It is this way across the U.S. with all the manufactures that we deal with. Quality issues on a residence should be directed towards your installing roofing contractor. I am in Ohio and we receive very extreme thermal shocks and these roofs do perform well.

If you are having issues with fastener back-out this would not be the fault of manufacturer. It is the responsibility of the roofing contractor to do test pulls with the fasteners he plans to use to make sure the decking will yield a high enough pull for the particular roof design he proposed.(This should be done before the sale). Anyway, a good background check of any contractor you plan to hire is just smart business. If you are having trouble getting a hold of the contractor now, did you do a good check on him before the hire. I only make these comments as this happens all the time in all industries and doing a little homework can go a long way to protecting your investment.

It would seem unfair to bash a manufacturer for improper workmanship when you don't have a warranty from the manufacture, which means they did not inspect the roof. We all hire contractors to get work done. They may use a quality product but that does not mean this is what you will end up with when you tie-in the labor. It is our job as consumers to weed out the bad guys.

In regards to your edging shrinking. Did you know that Duro-last has dozens and dozens of edge details to pick from. It sounds like your roofer sold you the cheapest edge he could. There is also a correct way to install these products. If the installation was not per spec that could be the problem as well.

If you give me your name and phone # I can get you in touch with the correct people at Duro-last to help you get your problem resolved. Or you can send me your pics and I will let you know if the roofer did the work correctly. Good Luck with our roof. I am sure it can be salvaged so your investment is not lost.

Sincerely,

Andy Cason
Cason Roofing
Springfield, Ohio
[email protected]
Infinity Exteriors

Lubbock, TX

#6 Feb 10, 2011
I agree with Andy, its not the fault of the manufacturer, it is the installer. It sounds like they did not do there homework when installing the product. This is why the company no longer exists, poor business practices. I have sold every commercial job, I have ever bid and have a large reference base and they all swear by the product. We install the DL products will great results, but quality assurance is our number one priority.

P.S. The spiral tears are the result of a hail storm!
AZ HAIL

Phoenix, AZ

#7 Mar 2, 2011
Had Duralast installed 2005. Oct. 5 2010 Hail storm penetrated the product. Entire roof being replaced due to water damage....project manager of the roofing company will not put it back on...instead he's installing a newer membrane. $8500 later.....
DanO

Batavia, OH

#8 Jul 20, 2011
I just put a DL roof on my home. The job looks great but when a pop up shower came through, the workers did not tarp off the exposed areas causing major leaks indoors. Not sure how great the relationship will be with this contractor once the damage estimate is settled, so do you have contacts in Cincinnati that install DL product?
Cason Roofing wrote:
Dear Western Man,
I happened upon your post. Very sorry you are having trouble with your roof. We are not in your area so you can know I am not trying to sell you something. It is not common for a manufacture to give a labor or workmanship warranty on a residence. Each roof that Duro-Last, Inc sells. that gets a warranty is thoroughly inspected by one of their Tech Reps before the warranty is issued. This is more for the Commercial Roofing sector. It is this way across the U.S. with all the manufactures that we deal with. Quality issues on a residence should be directed towards your installing roofing contractor. I am in Ohio and we receive very extreme thermal shocks and these roofs do perform well.
If you are having issues with fastener back-out this would not be the fault of manufacturer. It is the responsibility of the roofing contractor to do test pulls with the fasteners he plans to use to make sure the decking will yield a high enough pull for the particular roof design he proposed.(This should be done before the sale). Anyway, a good background check of any contractor you plan to hire is just smart business. If you are having trouble getting a hold of the contractor now, did you do a good check on him before the hire. I only make these comments as this happens all the time in all industries and doing a little homework can go a long way to protecting your investment.
It would seem unfair to bash a manufacturer for improper workmanship when you don't have a warranty from the manufacture, which means they did not inspect the roof. We all hire contractors to get work done. They may use a quality product but that does not mean this is what you will end up with when you tie-in the labor. It is our job as consumers to weed out the bad guys.
In regards to your edging shrinking. Did you know that Duro-last has dozens and dozens of edge details to pick from. It sounds like your roofer sold you the cheapest edge he could. There is also a correct way to install these products. If the installation was not per spec that could be the problem as well.
If you give me your name and phone # I can get you in touch with the correct people at Duro-last to help you get your problem resolved. Or you can send me your pics and I will let you know if the roofer did the work correctly. Good Luck with our roof. I am sure it can be salvaged so your investment is not lost.
Sincerely,
Andy Cason
Cason Roofing
Springfield, Ohio
[email protected]
Jim Keffalas

Ashland, KY

#9 Jul 30, 2011
I had a Duro-Last Roof installed on my 5,000 sq ft commercial building with a flat roof. Installers (Duro-Last Certified) written contract read "warranty for 20 years - 100% of all labor, material and workmanship". A gross misrepresentation to get me to pay for a high priced, poorly installed roof. Shortly after the job was completed, I was mailed a limited warranty - totally different that the wording in the sales contract. I now have water cascading over the roof edge and is deteriorating the sidewalls. Installer and Duro-Last are unwilling to correct and billed me over $400 for a site inspection. Certified installers will lie and Duro-Last will swear it's the truth. Pick another company and material provider. I used Centimark one the prior roof and they honored their warranty.
Brenda AZ

Meadowlands, MN

#10 Aug 4, 2011
Wow! Do I feel enlightened. Just had a roofer here giving me an estimate on a porch/deck repair. He suggested Duro-Last as the material to use in the repair/replacement. I will have him back and show him the comments made here and see what his response is. He mentioned the long warranty time but sounds like that isn't supported by the manufacturer.
Canuck

Calgary, Canada

#11 Aug 4, 2011
After reading several of the complaints posted on this site, I can only say that it's unfortunate that you got screwed by the contractor (usually the case with most products and systems). Our experience with Duro-Last is one of relief. After numerous failures with other systems (especially SBS, TPO and EPDM), we've found the Duro-Last system to be the one of choice. We'll continue to install Duro-Last as we've never had an issue that wasn't looked after promptly and professionally by Duro-Last.
Lan

Aubrey, TX

#12 Aug 19, 2011
Sorry you had a contractor lie to you about the warranty. Duro Last offers a 20 yr limited warranty and for an extra price they can issue a 20 NDL warranty. As far as the water cascading off your roof causing damage to the sidewalls that is NOT a roof issue. It sounds like you need a gutter installed for a dranage issue. So in this case Duro Last as a manufacture has nothing to do with this issue. The contractor would be the one you should be upset with and if your sales contract states a 20 yr labor,material,workmanship deal you need to take that up with them.
Jim Keffalas wrote:
I had a Duro-Last Roof installed on my 5,000 sq ft commercial building with a flat roof. Installers (Duro-Last Certified) written contract read "warranty for 20 years - 100% of all labor, material and workmanship". A gross misrepresentation to get me to pay for a high priced, poorly installed roof. Shortly after the job was completed, I was mailed a limited warranty - totally different that the wording in the sales contract. I now have water cascading over the roof edge and is deteriorating the sidewalls. Installer and Duro-Last are unwilling to correct and billed me over $400 for a site inspection. Certified installers will lie and Duro-Last will swear it's the truth. Pick another company and material provider. I used Centimark one the prior roof and they honored their warranty.
Lan

Aubrey, TX

#13 Aug 19, 2011
Be careful here cause if its for a porch duro last will only issue a material only warranty. The contractor might put in his contract that he will cover a set amount of time but duro last has nothing to do with that...
Brenda AZ wrote:
Wow! Do I feel enlightened. Just had a roofer here giving me an estimate on a porch/deck repair. He suggested Duro-Last as the material to use in the repair/replacement. I will have him back and show him the comments made here and see what his response is. He mentioned the long warranty time but sounds like that isn't supported by the manufacturer.
DL Elite Contractor

Dallas, TX

#14 Aug 31, 2011
Having read through the comments, it sounds like those with a bad taste in their mouth unfortunately experienced dealings with unprofessional and unqualified contractors, not so much the manufacturer. We have been installing Duro-Last for years now, and Duro-Last has done an exceptional job in supporting us and honoring their warranties. I recommend doing research on ANY contractor before hiring them, starting with the Better Business Bureau.
dvr roofing

Conshohocken, PA

#15 Aug 31, 2011
dura last warranty is not worth the paper its written on they make up reasons why the roof leaks the starts the blame game with its contractors beware ther warranty is not real and will not honor it!! i was certified installer and they hung my company out to dry on a large job!! they also do not give residental warranties on there roofs!! Do not use dura last roofing
gutter topper

Philippines

#16 Sep 14, 2011
Roofing materials are important because it serves as the protection of the house. That is why, when purchasing a roof make sure to it that they are in good quality.

[url=http://www.ktmroofing.com ]gutter topper[/url]
Flat Top

Lafayette, LA

#17 Sep 18, 2011
Am considering using Duro-Last on a flat (tar and gravel) roof. Anyone have problems with the seams on Duro-Last?
Haraga

Canada

#18 Sep 22, 2011
I am considering having My house and garage in phoenix done in durolast. But after reading this, can somebody tell me what the best roofing system would be in the desert. Thanks.
Screwed Neighbor

Los Angeles, CA

#19 Nov 14, 2011
My neighbor has installed a dura last roof over his new room addition. His addition has taken 90 per cent of my view away however, we have a higher roof deck to go to. The problem is the incident angle of light and heat coming off the roof now (winter time 5 hour) blind's us. It is white with 87 per cent reflectance. We are 10 feet away. This was a terrible thing for a neighbor to do. I own a commercial building and we have a 4 year old dura last roof. IT seems like a great product for a commercial building. The "green idea" is to have the UV/heat/etc be reflected in the atmosphere not into our face/ deck / through our window heating up our house. Think about is before you screw you neighbor.
Seattle Dummies

Seattle, WA

#20 Nov 15, 2011
Just had DL roof put on our very big (70'x 40') flat garage to cover an old tar roof to stop leaks. DL was folded and drapped over the old roof like a big old bedspread. Edge and corners are rounded (if you step near the edge you can feel the stuff steaching since not mounted to anything - we'll have a tear in the next year I imagine) plus (can this get worse - yes!) the extra material has left big wrinkles since not fitted well. The whole think is such a crappy look. We're out $17k to contractor and just amazed that we signed up for this (that's why we the Seattle Dummies). Contractor says its the bests he can do (must be his first big DL job). we are extremely dissappointed in this product/installation. We so sorry we didn't have a metal roof put on. we went cheap and we got screwed. We are up on the roof everyother day swabing/pushing/squeeging off roof cause it fills like a big swiming pool. The mosquito's will thank us come spring :(
Dont go with this product....

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