Manny was useless for us. We had multiple issues with State Farm and he was unable to solve or help out in anyway. Not really sure what is role was as anytime there was an issue he had us call corporate. His team is very friendly and support, but I really dont think he knows the insurance process. Its to bad as I had state farm for years and he just didnt do much. I am not sure if he was even in the office that much as I could never talk to him. I am moving everything from statefarm. I would switch agents as soon as possible.