Aurora Charter Oak Hospital... Proble...

Aurora Charter Oak Hospital... Problems Rock Las Encinas Sister Hospital

Posted in the Rowland Heights Forum

Susan Weatherby

United States

#1 Aug 27, 2008
Aurora Charter Oak Hospital is a mental health care facility located in Covina, CA, is a private, for-profit, mental health care facility, has an administration, of which, on the corporate and local hospital level, regularly colludes with their regular nursing supervisors to constantly violate regulatory standards in order to overcrowd the hospital with patients so they can get large bonuses from the faceless corporate offices back in the Midwest. As a result, violations occur, and patients are mistreated in many ways.
Nearly 50% of licensed nursing staff are former or current drug addicts or alcoholics (as for the non-licensed staff, the percentage is even larger), who are not even allowed to pass meds legally. Medications are being passed out to adults and children, by people who have serious mental illnesses, who havenít themselves been taking their medications.
Basic living standards, like food, indoor cool air in the summer, indoor warmth in the winter, a non-leaking roof, and privacy are being violated. After many years, a poorly functioning central air conditioning unit failed and was not expeditiously replaced. Summer temperatures rose into the 90's, and patient agitation levels were off-the-charts, and administration actually tried to pin the blame on unit staff at first. It took nearly a third of the patient population and their families to write and phone in complaints, and a third of the staff threatening to quit to finally convince them to replace the central air conditioning unit.
Often you will find three or more people sleeping in a 2-patient room, or patients sleeping on the floor, or on lounge couches, because there is no regular bed for them available, even though there are cots that sit unused in another building just a couple hundred yards away, simply because someone is too lazy to retrieve them. On occasion, due to overcrowded conditions in the past, children have been put to sleep on the floor in rooms meant for doctor's consultations.
Most of the time, there is no hot water for washing/bathing in patient care areas, yet hot water is always present in the administration building. Dietitian recommendations or doctor's orders were often not followed by the Dietary Department. There are never enough towels, blankets, washcloths, sheets, pillows, pillowcases. Patient are often allowed to walk around in their own filth (urine and fecal incontinence) for days without anyone lifting a finger to do anything about it during their wake periods for these patients, which is most always AM and PM shift. Lack of snack food and drink have lead to patient frustration, leading to agitation, all too often causing staff to have to manage the patient by chemical or physical means.
Patients in the Needs Assessment Office are being assessed by people with little or no credentials, who can't even spell the diagnoses they are applying to the patients, much less tentatively assigning the diagnosis correctly. Patientís belongings are being left unscreened, allowing for contraband items, such as narcotics, prescription drugs, knives, alcohol, whole boxes of bullets, etc., to sit near the patient unchecked for hours while the patients sit waiting to be assessed and processed. Some of these items, if left unchecked, eventually make their way onto the unit, which can lead to suicide attempts, and assaults on other patients and staff. If this continues, one day, some paranoid individual will walk in with a loaded gun in their bags, and it will remain unscreened, up until the point this patient, or another patient, retrieves the gun and opens fire.
This area of Los Angeles County desperately needs well-run psychiatric facilities, but it doesnít need this hospital administration or its poor health and safety practices. This facility should have to undergo a major investigation, and itís license to operate should come up for review. My hope is that my letter above will lead to such an examination of the facility.
Jackie

Vancouver, WA

#2 Sep 7, 2008
Come back for treatment Susan, We can help you..
Historybuffalo

Downey, CA

#3 Sep 22, 2008
If all that is said in the above letter is true, why not send it to a television station or report the situation to the appropriate authorities? I hope this is not just an angry shout out to other staff members....
Call Dr Phil

AOL

#4 Sep 23, 2008
Every facility undergoes inspection that is random! My son was admitted about two years ago and stood there for 2 days. I did see many teenagers who were either medicated or really angry. My son stated he was scared to sleep at night, as the others were allowed to roam the halls. He felt he was in danger because of the behaviors and some of the stories he heard in group session all though the children were not seperated children ages 6/7 were allowed to be with 17 year olds (regardless of why they were there!) All in all my son was released and we have not looked back. He was offered free group sessions but after some of the stories he heard. I think we would be "crazy" to go back! Whenever children are serviced there should be serious visits by licensing. Good Luck in making sure it becomes as safe as it should be:)
Unis

Vancouver, WA

#5 Sep 26, 2008
Call Dr Phil wrote:
Every facility undergoes inspection that is random! My son was admitted about two years ago and stood there for 2 days. I did see many teenagers who were either medicated or really angry. My son stated he was scared to sleep at night, as the others were allowed to roam the halls. He felt he was in danger because of the behaviors and some of the stories he heard in group session all though the children were not seperated children ages 6/7 were allowed to be with 17 year olds (regardless of why they were there!) All in all my son was released and we have not looked back. He was offered free group sessions but after some of the stories he heard. I think we would be "crazy" to go back! Whenever children are serviced there should be serious visits by licensing. Good Luck in making sure it becomes as safe as it should be:)
Well it is a Nut House...
Historybuffalo

Downey, CA

#6 Sep 26, 2008
I know let's send this blog to Stephen King so he can do what he does best. It would be another thriller, chiller, book for sure.
Anonymous ONE

United States

#7 Dec 27, 2008
I was put on 72 hour hold at Aurora Behavioral Health Care in 2005. I had a mental breakdown that certain family members blamed on illicit drugs.

I believe Covina PD had an APB on me as they knew my name and description before checking my ID. I was not read Miranda Rights and was shuttled to Aurora in handcuffs. The cops patronized me as an artist asking me to perform songs for them while in route, but not telling me where I was being taken. Promptly after arriving the staff forced Thorazine injections while being held down in the "quiet room". The facility leaks when raining, and it's cold at night. The patients DO in fact freely roam the halls at all hours. I was punched in the face by a Vietnam veteran for whistling and the staff filed no reports plus took no statements. The patients are controlled by cigarette breaks, forced medication, and staff that usually will not answer questions. The food lacked any type of nutritional structure and the portions were tiny. They would rather one be medicated than fed properly.

I guess my perspective is skewed because of the involuntary commitment, but this place has a lot of dirty secrets. Now I'm stuck paying a bill that I didn't ask for at all. I was still a bit crazy after 72 hours and a head full of medication. They still sent me on my way with bus passes and a homeless shelter address. Thanks Aurora!

Peace
-Anonymous ONE
SAMMY

Azusa, CA

#8 Feb 13, 2013
My child had a panic attack at school advised to go to charter oak hospital in Covina
But to my surprised she was locked up and terrified
They told her she is suicidal but to my knowledge we came there for panic attack
Never heard suicidal of her entire life .
Wow this place is scary
No voluntary status were even offered
jen

Duarte, CA

#9 Aug 9, 2013
I've been to Charter Oak many times since 2005. I've been treated well each time and have found most staff to be fairly pleasant with a few exceptions. Whether or not they are drug addicts, I cannot tell you. Most CD group leaders are ex-addicts themselves, i do grant you that. I've never had a problem with the hot water, or air conditioning. Water pressure sucks in the shower, but it's not a big deal. Please don't let bad reviews of this place deter you from seeking treatment. Its really not that bad.
Anonymous

Covina, CA

#10 Sep 3, 2013
I was hospitalized at Aurora Charter Oak back in 2010 as a teen and it wasn't a bad experience. I was drugged and I was only on a 72 hour hold but ended up staying for over a week. For me it was like a vacation which was very needed in my situation. Some nurses were very attentive and some were just lazy. I had my own room and own bathroom, that was the best part. I made a really good friend whom I still remember to this day, but probably will never see again. They did our laundry every night, nobody was allowed to roam the halls after bed time. We also weren't allowed to go in each other's rooms under any
circumstances unless of course you shared the room. I
Loved it there! I've wanted to go back but ended up in a
different hospital, already an adult. Now THAT was a bad experience.
Kr33p

United States

#11 Sep 17, 2014
Anonymous wrote:
I was hospitalized at Aurora Charter Oak back in 2010 as a teen and it wasn't a bad experience. I was drugged and I was only on a 72 hour hold but ended up staying for over a week. For me it was like a vacation which was very needed in my situation. Some nurses were very attentive and some were just lazy. I had my own room and own bathroom, that was the best part. I made a really good friend whom I still remember to this day, but probably will never see again. They did our laundry every night, nobody was allowed to roam the halls after bed time. We also weren't allowed to go in each other's rooms under any
circumstances unless of course you shared the room. I
Loved it there! I've wanted to go back but ended up in a
different hospital, already an adult. Now THAT was a bad experience.
HAHA U GOT LUCKY HOMIE! But maybe the place has changed after all the shit they used to put ppl thru. Musta been caught up by now if they're still standin

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