Changes at eBay aggravate sellers; so...

Changes at eBay aggravate sellers; some call for boycott

There are 34 comments on the Akron Beacon Journal story from Feb 14, 2008, titled Changes at eBay aggravate sellers; some call for boycott. In it, Akron Beacon Journal reports that:

SAN JOSE, CALIF.: Momentum is growing against eBay's changes to the fees it charges to sellers and the way it handles feedback, with word of a ''strike'' against the San Jose online auction company gaining ...

Join the discussion below, or Read more at Akron Beacon Journal.

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“Watch out, I might be angry...”

Since: Sep 07

North Ghetto Hill

#1 Feb 15, 2008
I have a problem with the feedback changes....there are a lot of crappy buyers....where's the seller recourse?? how can a seller forewarn other sellers?

i think long term this will affect ebay negatively...

“Lohio Bound”

Since: Oct 07

Location hidden

#5 Feb 15, 2008
They priced themselves out of my market a long time ago. SCrew eBay. They're not worth the electrons they float on.
Tam in Barberton

Bay Village, OH

#6 Feb 15, 2008
Although my experiences on Ebay as a buyer have been positive, I do think I will refrain from buying on Ebay until the dust settles. We buyers do need to take a stand, also.

Since: Aug 07

Jackson Twp.

#7 Feb 15, 2008
This has been a long time coming. I've passed on buying ANYTHING over a few dollars on Ebay - simply because of the common retaliatory feedback practices of virtually every seller. I looked at laptops on Ebay a few months ago, and in EVERY instance, the pattern was the same. Sellers would wait exactly one day after a buyer left them feedback - and would leave feedback equaling what was left for them. Negatives were ALWAYS met with a retaliatory negative for the buyer.

A buyer is most at risk in any Ebay transaction because it is the buyer who makes the leap of faith and sends his/her money to the seller - in the hope the seller's 99.9% positive rating is accurate. But guess what? When most feedback ratings are the result of the threat of being able to be retaliated against for a buyer (who may actually have a legitimate complaint) who dares to leave a negative?

It makes the whole rating system as worthless as a piece of used toilet paper.

A good portion of Ebay is now just a cesspool of unscrupulous sellers because they've let this go on for so long. Sounds like Ebay is finally - finally - waking up to that fact.
ohio homer

Saint Louis, MO

#8 Feb 15, 2008
Hmm, this might be a good time for me to lauch an auction site!
JaW

Peckville, PA

#9 Feb 15, 2008
The feedback changes are the dumbest thing they could have done. Anyone making money on eBay can get past fee increases but to have you reputation destroyed by unreasonable buyers that have no reason for restraint and to put the cherry on top those morons decide if you get FVF discounts, lowered in the searches, money witheld by Paypal & how much buyers will pay for your item if your feedback looks low to them.
I have not found anything in the way of a viable alternative to make my living online so I searched for something that might bring some balance back.
I FOUND IT!!!
There is a site called http://WWW.AFTERTHEGAVEL.COM . They let sellers & only sellers leave neutral and negative feedback for buyers. If enough of us sellers participate we can recreate the balance.
Buyers never cared what ebay thought of their feedback only what sellers thought. They are afraid of being found out that some of them are the biggest pains and sometimes crookedest. If sellers can still find out who is bad in the buyers pool then we can block them before they have a chance to soil our reputation. We will be able to quickly draw a big arrow to those buyers that will try to use feedback extortion to get their way and maybe even eliminate the problem altogether eventually.
I urge all sellers to check it out.

Since: Aug 07

Jackson Twp.

#10 Feb 15, 2008
JaW wrote:
The feedback changes are the dumbest thing they could have done. Anyone making money on eBay can get past fee increases but to have you reputation destroyed by unreasonable buyers that have no reason for restraint and to put the cherry on top those morons decide if you get FVF discounts, lowered in the searches, money witheld by Paypal & how much buyers will pay for your item if your feedback looks low to them.
I have not found anything in the way of a viable alternative to make my living online so I searched for something that might bring some balance back.
I FOUND IT!!!
There is a site called http://WWW.AFTERTHEGAVEL.COM . They let sellers & only sellers leave neutral and negative feedback for buyers. If enough of us sellers participate we can recreate the balance.
Buyers never cared what ebay thought of their feedback only what sellers thought. They are afraid of being found out that some of them are the biggest pains and sometimes crookedest. If sellers can still find out who is bad in the buyers pool then we can block them before they have a chance to soil our reputation. We will be able to quickly draw a big arrow to those buyers that will try to use feedback extortion to get their way and maybe even eliminate the problem altogether eventually.
I urge all sellers to check it out.
What, exactly, can a 'crooked' buyer do to you. You already HAVE their money.
JaW

Peckville, PA

#11 Feb 15, 2008
NEOH Beemer Rider wrote:
<quoted text>
What, exactly, can a 'crooked' buyer do to you. You already HAVE their money.
They can try to force you to meet their demands on the threat of leaving NEG feedback, they can try to force you to lower shipping charges on same threat, they can file Paypal claims to try to get their money back when no deserved. I just had one of those. They swore I sent them used product and wanted 3/4 of their money refunded. I knew it was not used and said return it for a full refund. Buyer did not respond but instead filed a Paypal claim to get money back without returning the item.
Does that sound crooked enough for you?

Since: Aug 07

Jackson Twp.

#12 Feb 15, 2008
JaW wrote:
<quoted text> They can try to force you to meet their demands on the threat of leaving NEG feedback, they can try to force you to lower shipping charges on same threat, they can file Paypal claims to try to get their money back when no deserved. I just had one of those. They swore I sent them used product and wanted 3/4 of their money refunded. I knew it was not used and said return it for a full refund. Buyer did not respond but instead filed a Paypal claim to get money back without returning the item.
Does that sound crooked enough for you?
Sounds like a dispute - not necessarly crooked. Are there not arbitration guidelines set up within Ebay and Paypal? I belileve there are.

My point still remains the same - I think these 99+% feedback ratings are totally useless. They're artificially high because buyers (or whoever has to leave feedback FIRST) feel compelled to leave ONLY positive feedback because they fear retaliation. Since 'everybody' has a 99.x% feedback rating, even buyers are fearful of losing that.

I think it would do Ebay some good to have some of the stuffing knocked out of these fantasy ratings and have them brought down to be more realistic levels of satisfaction.

Yeah - right. Dozens of power sellers with 12 THOUSAND or more transactions apiece have 99.9% satisfaction ratings. If only Toyota could do as well.
JaW

Peckville, PA

#13 Feb 15, 2008
If you think that is a dispute you are off your rocker.

The ratings are not fantasy they have just accounted for people who will otherwise leave negs for most any reason even if they are 1% dissatisfied. What do you think the buyer confidence will be if ratings go down to 70-80% based on feedback like shipping was too slow. I would have recieved some of those around Christmas as I ship via USPS and they are slow due to heavy volume. I have a friend that is a powerseller and he got his 1st Neg from a buyer he sold an item to on a Fri evening shipped it Tuesday because Monday was a holiday, it arrived on Thursday and the buyer said the shipping was too slow. I hate tot ell you but there are more bad buyers than sellers before you factor even in nitpicking. Ebay itself announced that most problem with sellers is caused by 1% of the sellers. So should 99% be penalized?
How would it set with you if ebay'a next move is to remove your ability to leave neutral or negative feedback for sellers? How would you feel if you had no way to gauge your risk?
If you answer those questions honestly that is how sellers feel.

Since: Aug 07

Jackson Twp.

#14 Feb 15, 2008
JaW wrote:
How would it set with you if ebay'a next move is to remove your ability to leave neutral or negative feedback for sellers? How would you feel if you had no way to gauge your risk?
If you answer those questions honestly that is how sellers feel.
Honestly? It wouldn't matter to me in the slightest. When I saw the retaliatory feedback wars going on when I was shopping for my new laptop, I pretty much disregarded Ebay and went the brick-and-mortar route.

I honestly don't know what the answer is, but there are many other potential buyers just like me - who won't go near the place on anything more expensive than pocket change they'd not be afraid to lose. I know - I've spoken to them.

And let's face it - the buyers pay the bills. Without them, you've got nothing.

“Watch out, I might be angry...”

Since: Sep 07

North Ghetto Hill

#15 Feb 15, 2008
NEOH Beemer Rider wrote:
<quoted text>
What, exactly, can a 'crooked' buyer do to you. You already HAVE their money.
i've had buyers claim to paypal that i sent them merchandise that wasn't what was described...they refused to return it, and paypal refunded their money! I was out of my item and out the money! This happens more often than you'd care to think....

disputes FAVOR the buyer....

increased fees also mean that alot of sellers will increase prices...look at the idiots who charge $10 for shipping & 'handling' to mail a CD....i always avoid buying from such people....

ebay has gone down hill the past few years...
N0-EBAY

Rohnert Park, CA

#16 Feb 15, 2008
Very disappointed by such a bias moved by eBay. At least, this action gave me a good reason to cut cost and look for alternative like free listing sites

http://ecratter.com/
http://loudheart.com/

No more stupid fees charge by eBay. Very upset.
N0-EBAY

Rohnert Park, CA

#17 Feb 15, 2008
I'll take my business somewhere else.

Since: Aug 07

Jackson Twp.

#18 Feb 15, 2008
Miss Tia wrote:
<quoted text>
i've had buyers claim to paypal that i sent them merchandise that wasn't what was described...they refused to return it, and paypal refunded their money! I was out of my item and out the money! This happens more often than you'd care to think....
disputes FAVOR the buyer.....
Now THIS I disagree with 100%. IF the buyer isn't willing to return the item - regardless of what the dispute was, then Paypal has no business returning the money. There should be some sort of escrow account where the money can be held until receipt of merchandise can be proven (receiver's signature). Frankly - I thought that's the way it worked.

It wasn't always this way. Years ago - before Paypal, my kid ordered a large neon beer sign for his older brother. Bought it with his paper-route money Christmas tips. Sent a certified check. The sign came in pieces - busted up in at least a thousand tiny shreds (no exageration). He was heartbroken. His brother was heartbroken. Supposedly, the seller had it insured (yeah right) but never did anything about it. AND IT WAS HIS FAULT DUE TO INFERIOR PACKAGING. Never returned the money either. So big deal - we were able to leave him an insignificant negative feedback. Meanwhile, one kid was out over a hundred bucks in cash and the other was out his Christmas present.

Sorry guys. I have little sympathy for you. For the most part, you only suffer a negative rating. Buyers (like my kid) can be out hundreds of dollars.

Like I said - it's a cesspool.

Since: Aug 07

Jackson Twp.

#24 Feb 15, 2008
Whitey Whitney wrote:
They are in business to keep the sellers happy not the buyers..
I agree - to the point that it's how it USED to be. I think they are just NOW coming to the realization that without buyers, they have nothing. For years, they viewed their sellers as their 'customers'- because that's who transferred the fees into Ebay's account.

In reality, it's the BUYERS who provide that money that ultimately ends up in Ebay's bottom line. And they are just now waking up to that fact with the (obviously) large rebellion of Ebay buyers.
Userhead

Avon Lake, OH

#25 Feb 15, 2008
I've been with Ebay 10 years. I've sold and bought many things through Ebay. Using common sense and the feedback system, I've never had issues with any buyer or seller. With the recent changes, it's no longer a viable place to sell OR buy. I went with Ebid. Much better setup, no listing or final value fees. Google it if you want to know more.
LegalJack

Vermilion, OH

#26 Feb 15, 2008
NEOH Beemer Rider wrote:
This has been a long time coming. I've passed on buying ANYTHING over a few dollars on Ebay - simply because of the common retaliatory feedback practices of virtually every seller. I looked at laptops on Ebay a few months ago, and in EVERY instance, the pattern was the same. Sellers would wait exactly one day after a buyer left them feedback - and would leave feedback equaling what was left for them. Negatives were ALWAYS met with a retaliatory negative for the buyer.
A buyer is most at risk in any Ebay transaction because it is the buyer who makes the leap of faith and sends his/her money to the seller - in the hope the seller's 99.9% positive rating is accurate. But guess what? When most feedback ratings are the result of the threat of being able to be retaliated against for a buyer (who may actually have a legitimate complaint) who dares to leave a negative?
It makes the whole rating system as worthless as a piece of used toilet paper.
A good portion of Ebay is now just a cesspool of unscrupulous sellers because they've let this go on for so long. Sounds like Ebay is finally - finally - waking up to that fact.
I could not agree more. The feedback system is the biggest joke on the site. They clearly do not understand that a seller rating the buyer and vice versa are completely separate. Which is why in the past, I always refused to leave feedback *unless it was negative w/facts*-- and then make my feedback private, if it wasn't already.
LegalJack

Vermilion, OH

#27 Feb 15, 2008
Userhead wrote:
I've been with Ebay 10 years. I've sold and bought many things through Ebay. Using common sense and the feedback system, I've never had issues with any buyer or seller. With the recent changes, it's no longer a viable place to sell OR buy. I went with Ebid. Much better setup, no listing or final value fees. Google it if you want to know more.
Thanks for the heads-up on Ebid.
luckyallen3

Eugene, OR

#28 Feb 16, 2008
Put Ebay out of business please!!!!!!!!!!

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