1 - 1 of 1 Comments Last updated Sep 15, 2009

Boston, MA

#1 Sep 15, 2009
Recommended by someone I knew, I was hopeful about the results I needed for my commercial space. I gave Steve and his son a list of things we needed looked at and asked for an estimate. The estimate seemed fair so we agreed and set up a time for them to come in. They no showed several times without calling, and finally they came in and got the work done. At first everything seemed great- they appeared to have cleaned and "fixed" all the issues we were having. A week later, one of the leaks they fixed was leaking again, then it grew worse. I gave them a call to let them know it was leaking (same place, same leak= the 'fix' was not adequate) and asking if they could come by. They avoided my calls and didn't return them for about a week and a half, in which time a different and entirely new leak started in an area they had been working. They called back to say they didn't care, were not coming back, and they did not feel they were responsible for their own work, partially because it was too difficult to park in our neighborhood and it was too far away. We now have discovered additional damage to a previously functioning section they worked on.

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