Review: Big Ray's Quick Lube

Review: Big Ray's Quick Lube

Posted in the Roseville Forum

Nevergothere

Lakeland, MI

#1 Apr 8, 2009
Tried to upsell me to an engine flush that I as a mechanic do not need. I was told that I needed a new air filter and watched him "check it" but he just snaped the clip and never looked in. But the worst is that I asked for 10w-30 and that is what I paid for but I got 5w-30. Manager reeked of pot smell. Do not go there.
Just Thinking

Roseville, MI

#2 Apr 8, 2009
Many (actually most) of these places try to sell you a bunch of way overpriced services and filters. I like to let them go on and on trying to sell me and then I get my oil change only and get out of there. One place tried to charge me a fee for their mechanics uniform. I told them they could change my oil naked but they wern't getting that allowance.
Stay away from Big Rays

Southfield, MI

#3 Aug 31, 2009
This is by far the worst place to get any service done. Not only do they try to sell you services you donít need but they are rude while doing so. Example: the manager whoís name was given as ďSamĒ not only was very rude and full of high pressure sales pitches, removed my cooling cap while it was hot and under pressure. Needless to say he got burnt when the hot coolant exploded from itís unnecessary removal. Stamped on cap (Do Not Remove While Hot). He then has the gull to try and blame my so called lack of maintenance for his stupidity all the while attempting to sell me flushes, system cleaning and high mileage oil. Now hereís the kicker to this story. They didnít put on a new oil filter. After arriving home I thought it would be a good idea to check and sure enough the old dirty filter was screwed onto the side of the engine block. When I called to ask about this, I was abruptly hung up on. Tomorrow I file a complaint with the Roseville Police for Fraud.
STAY AWAY FROM RAYS OIL CHANGE.
Stay Away From Rays

Southfield, MI

#4 Aug 31, 2009
This is by far the worst place to get any service done. Not only do they try to sell you services you donít need but they are rude while doing so. Example: the manager whoís name was given as ďSamĒ not only was very rude and full of high pressure sales pitches, removed my cooling cap while it was hot and under pressure. Needless to say he got burnt when the hot coolant exploded from itís unnecessary removal. Stamped on cap (Do Not Remove While Hot). He then has the gull to try and blame my so called lack of maintenance for his stupidity all the while attempting to sell me flushes, system cleaning and high mileage oil. Now hereís the kicker to this story. They didnít put on a new oil filter. After arriving home I thought it would be a good idea to check and sure enough the old dirty filter was screwed onto the side of the engine block. When I called to ask about this, I was abruptly hung up on. Tomorrow I file a complaint with the Roseville Police for Fraud.
STAY AWAY FROM RAYS OIL CHANGE.

D. Coles, 2000 Dodge Durango
ANN

United States

#6 Oct 1, 2009
my complaint has been filed with the BBB!
anyone else who needs to complain, please visit this website:
http://www.bbb.org/us/
ANN

United States

#7 Oct 1, 2009
Stay Away From Rays wrote:
This is by far the worst place to get any service done. Not only do they try to sell you services you donít need but they are rude while doing so. Example: the manager whoís name was given as ďSamĒ not only was very rude and full of high pressure sales pitches, removed my cooling cap while it was hot and under pressure. Needless to say he got burnt when the hot coolant exploded from itís unnecessary removal. Stamped on cap (Do Not Remove While Hot). He then has the gull to try and blame my so called lack of maintenance for his stupidity all the while attempting to sell me flushes, system cleaning and high mileage oil. Now hereís the kicker to this story. They didnít put on a new oil filter. After arriving home I thought it would be a good idea to check and sure enough the old dirty filter was screwed onto the side of the engine block. When I called to ask about this, I was abruptly hung up on. Tomorrow I file a complaint with the Roseville Police for Fraud.
STAY AWAY FROM RAYS OIL CHANGE.
D. Coles, 2000 Dodge Durango
my complaint has been filed with the BBB!
anyone else who needs to complain, please visit this website:
http://www.bbb.org/us/
ANN

United States

#8 Oct 1, 2009
Nevergothere wrote:
Tried to upsell me to an engine flush that I as a mechanic do not need. I was told that I needed a new air filter and watched him "check it" but he just snaped the clip and never looked in. But the worst is that I asked for 10w-30 and that is what I paid for but I got 5w-30. Manager reeked of pot smell. Do not go there.
please read my complaint below...my complaint has been filed with the BBB!
anyone else who needs to complain, please visit this website:
http://www.bbb.org/us/
Winnega

Belleville, MI

#9 Oct 5, 2009
ANN wrote:
<quoted text>
please read my complaint below...my complaint has been filed with the BBB!
anyone else who needs to complain, please visit this website:
http://www.bbb.org/us/
You need to provide some other link to your review. It shows no reviews/complaints under this company name at all.
Z Dog

Saline, MI

#10 Oct 21, 2009
Stay Away From Rays wrote:
This is by far the worst place to get any service done. Not only do they try to sell you services you donít need but they are rude while doing so. Example: the manager whoís name was given as ďSamĒ not only was very rude and full of high pressure sales pitches, removed my cooling cap while it was hot and under pressure. Needless to say he got burnt when the hot coolant exploded from itís unnecessary removal. Stamped on cap (Do Not Remove While Hot). He then has the gull to try and blame my so called lack of maintenance for his stupidity all the while attempting to sell me flushes, system cleaning and high mileage oil. Now hereís the kicker to this story. They didnít put on a new oil filter. After arriving home I thought it would be a good idea to check and sure enough the old dirty filter was screwed onto the side of the engine block. When I called to ask about this, I was abruptly hung up on. Tomorrow I file a complaint with the Roseville Police for Fraud.
STAY AWAY FROM RAYS OIL CHANGE.
D. Coles, 2000 Dodge Durango
I just had an identical experience. Samir was rude and insulting and borderline manic. I plan on taking this to the next level,(after I check to see if I still have the old oil filter.) Just unreal that this guy operates this way. I just kept my cool and told him that he needs anger management and customer service classes. D. Coles, if you see this post I would be interested in knowing what, if anything, Roseville P.D. did. This guy wins Asshole Of The Year Award.
Dirk Diggler

Troy, MI

#11 Jan 11, 2010
This and the other recent thread really stand out. I'll be avoiding Ray's. What a bunch of jackasses.
mike

Roseville, MI

#12 Feb 4, 2010
"Sam the Scam"is no longer employed at Big Ray's, but don't let your guard down. The service still sucks! If you like waiting for half an hour just to have some air put into your tire, by all means, Ray's is the place for you. You'd think they would appreciate return customers a little more, especially since "sam" tarnished their good name.
mike

Roseville, MI

#13 Feb 6, 2010
Yea, the service at Big Ray's still sucks! They don't want to resolve issues on work they performed. Double talk and denial will not fix my car properly!
Big Ray

Roseville, MI

#14 Feb 8, 2010
C'mon back now, y'all! I got rid of that guy, he was baaaaad, and he was an un-American Muslim! He was doing all that behind my back, I swear. Consider us a business under NEW MANAGEMENT.

Next week with any oil change, I'll throw in a free 3-pack of wife beater shirts and a coupon for 20% off at Denny's!
Peckerbreath Girl

Detroit, MI

#15 Feb 11, 2010
When I went their "Sam" wanted to barter with me...a BJ for an oil change. He wouldn't thow in a free air filter so I said no.
ray has the herp

Roseville, MI

#16 Jun 5, 2010
anyone know if used motor oil is a good cure for mouth herpes?

thanks

Big Ray

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Roseville Discussions

Title Updated Last By Comments
Rubello is An SCS Treasure (Dec '15) 1 hr Spell Check 109
Looking for a waitress job. Aug 17 Dependable 1
News Warren arrests may solve burglary spree targeti... Aug 16 Kevin 1
Candice Rusie Aug 16 No car for you 32
Erin Stahl tries again Aug 12 Women have it 26
News 'Meet Your Muslim Neighbor' (Oct '09) Aug 10 Rabbeen Al Jihad 1,134
cement sidewalk program (Feb '16) Aug 9 Stan 20

Roseville Jobs

More from around the web

Personal Finance

Roseville Mortgages