Big Ray's Quick Lube - Gratiot & Frazho

Big Ray's Quick Lube - Gratiot & Frazho

Posted in the Roseville Forum

Roseville Contractor

Roseville, MI

#1 Oct 30, 2009
I have had my oil changed for the last 15 years at the corner of Gratiot and Frazho. I will NEVER return again. The management of this store treated me with incredible disrespect, and potentially damaged my truck by SLAMMING THE HELL out of my hood when I did not want to follow their "Maintenance" add-on sales. Things got so ugly that I was forced to call the police - who informed me they are routinely being called out to this store - under "new management". BEWARE.
adam s

Hamtramck, MI

#2 Dec 11, 2009
Worst experince ever. Yelled at and critized for not doing maintence they siad, receipt says 'needs new air filter' and 'air filter checked and ok' on same page, did not get new oil change sticker, and recipt says tires checked and ok but tires were never touched (and I new they were a little low). Will never go there again and hopefully no one else does.
Beth

Roseville, MI

#3 Dec 23, 2009
On Wednesday I went to Big Ray's oil change place to get an oil change. I stayed in my car & poped my hood the moment I did the man told me to look at my oil. it had sludge in it & I told him im over on the miles. he says I would need a full system flush. I ask how much it would cost & he points to his sign,says 60 & up for full system flush. He says this over & over again & that I was killing my car, I then asked him to stop telling me the same thing & that I understood what he was saying I just couldn't afford it. He then calls me a cheap ass & begins to yell at me saying that I don't care about my car, I'm a typical woman & he didn't want to be held liable! I ask for a customer service # & he bangs his chest & says hes my customer service he owns the shop! The other associate working tells him to lay off me & I over here him tell him to go home! I spoke nothing else to him & he wrote on my recite as well that I didn't care about my car. He did not check my tiers, nor fill my fluids or checked anything really that my sheet says! He's unprofessional no one should give that place their business!
MCG

Mount Clemens, MI

#4 Dec 7, 2011
Thanks for your comments. Now I KNOW I won't ever go there for an oil change.
RCR

Troy, MI

#5 Dec 21, 2011
Holy crap. What a way to run a business.
Big Mike

Mount Clemens, MI

#6 Dec 21, 2011
That guy needs A "Big Mike Fist", in his grille
Big Mike

Troy, MI

#7 Jan 18, 2012
Hey you stole my name. Imma put a fist in your grille.
Big B

Charlotte, NC

#8 Feb 5, 2013
I use to go to this place when it was Quaker state, and always received great service. However I would not recommend this place under the new ownership, Big Rays. My experience left me very unconfident as to if my car has been properly serviced. Even though I pulled right into a bay I was there for 40 minutes as the service guy was too busy flirting with the girl in the other car. My hood was only open 15 minutes during my 40 minute stay in this frigid cold garage, the rest of the time I was just waiting for him trying to get this girls number. I should of said something but even I started to become interested in listening to this guy give his one liners to this girl and see if he ended up with her number (he didn’t). Besides having to wait around, I am unsure about the service performed. I can tell everyone that even though they have it that my Windshield Wiper fluid as filled on the invoice, It was two days later after my oil change that I noticed I wasn’t getting any more fluid out of my washer sprayer. Sure enough it was empty and I had to fill it. I went a step further after filling my washer fluid to check my oil level dip stick, and this was at the minimum line of my level. So I added some oil to bring it in between the min/max line. Yes this left me very unconfident about my oil change, so much so I will probably be stopping in to another place this week to repay for another oil change. Needless to say I will not be back to this new ownership called Big Rays.

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