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Jen and Jim

United States

#1 Aug 14, 2008
I LOVE THESE GUYS!!! I have had a lot of freinds use them and everyone loves them. So of course I had to use them and everything was GREAT!! I love my video and my photo album! Their sooo good that they don't even make you pay them until it's all done! No one does that for weddings ... everyone just takes your money and then your left just ... hoping everything is o.k. and that they show up on time. They have you pay for the album and video when you pick it up!!! I LOVED EVERYTHING!!!
POOR Customer Service

Chicago, IL

#3 Sep 9, 2008
POOR CUSTOMER SERVICE & BAD ORGANIZATION!! Grabari Studios did our wedding video and we were happy with the videographer and the outcome of the video. The customer service, however, is extremely unprofessional. They have horrible office hours and do not answer the phone when they say they are open. It makes setting up an appointment very difficult. They gave us the wrong wedding video! We had another couples wedding video and the studio does not keep copies. When we went back the second time to return the wrong video and get the correct one, there was no apology for the inconvenience. We live 40 miles from the studio so it was not easy having to go back to pick up the correct video because of their mistake. Not only do they have terrible customer service, but also are very unorganized since they gave us the wrong video. The videos are not even labled or shown to you before you leave to make ensure you are happy with the outcome. We would not recommend them to anyone!!
BLUE VIDEO

La Grange, IL

#5 Jan 23, 2009
Yep - our wedding video made us all look like smurfs. There was absolutely nothing they could do to fix it...I'm only grateful and I have some video shot with my personal video camera by friends...that turned out beautiful. Our videographer was also EXTREMELY rude to guests and the I had more than one bridesmaid have words with him during the night. Run don't walk away from them.
Adler

United States

#6 Jan 29, 2009
I just was extremely happy with my video. The videographer was courteous, polite and had a great sense of humor !! I guess the next time you get married you should use someone else.
BLUE VIDEO wrote:
Yep - our wedding video made us all look like smurfs. There was absolutely nothing they could do to fix it...I'm only grateful and I have some video shot with my personal video camera by friends...that turned out beautiful. Our videographer was also EXTREMELY rude to guests and the I had more than one bridesmaid have words with him during the night. Run don't walk away from them.
Adlec

United States

#7 Jan 29, 2009
I was overjoyed with my video. The grabari Videographer was polite, courteous and had a great sense of humor. May be your family was a bunch of nebbishes ??? I think the next time you get married you should maybe use some one else, that is if your still married !!!
Angela - Chris

Chicago, IL

#10 Feb 4, 2009
We used Grabari in 2005 for both photo's and video... loved everything about the company from the day I ran into a rep at the bridal expo in chicago... the photographer was excellent and very professional. The pictures turned out beautiful. We were very happy. We put the album together ourselves and loved it. We got to re-live the entire wedding. I wouldnt have done it any other way. The video was great too. I do not have 1 complaint. It was nice not to have to worry about paying until after the wedding because you dont know what you really want until you see the pics... Hope all is well in your planning. Oh yeah one more thing,,, I had 400 people at my wedding and 25 people in my wedding party and my photographer and videographer did everything to get the pictures and images that I wanted.. EXCELLENT JOB GRABARI STUDIOS!!!!!!!!!!
Angela and Chris.... Sept 2005 :)
MAJ

United States

#11 Mar 8, 2009
I would run far, far away from Grabari Studios! They were awful! They dubbed the MASTER copy of our video with music that we did NOT ask for or want, and when they tried to "repair" it, they used crowd noise from a DIFFERENT wedding!!! The photographer was scattered ALL day and we ended up with about half the photos we were told we would have. Their reason? "Some couples are just more photogenic than others..." Nice, huh? Telling a bride that she just wasn't pretty enough on her day!

Run! RUN! RRRRUUUNNNN!!!!
Mazzo

Westmont, IL

#12 Mar 24, 2009
MAJ wrote:
I would run far, far away from Grabari Studios! They were awful! They dubbed the MASTER copy of our video with music that we did NOT ask for or want, and when they tried to "repair" it, they used crowd noise from a DIFFERENT wedding!!! The photographer was scattered ALL day and we ended up with about half the photos we were told we would have. Their reason? "Some couples are just more photogenic than others..." Nice, huh? Telling a bride that she just wasn't pretty enough on her day!
Run! RUN! RRRRUUUNNNN!!!!
Sorry, but you might have had faces that only a mother could love. The camera doesn't lie. Maybe at your next wedding you could lose some weight and prepare for the wedding. Get organized !!!!
Richard Walker

Bartlett, IL

#13 May 13, 2009
They did a wonderful job!
Trish and Mike

United States

#14 May 16, 2009
We were very happy with both the Photograper and Videographer. They stayed until the end of the night and got all the coverage we felt we needed.
Wendy and Stuart

United States

#15 May 16, 2009
The studio did an excellent job of both Video and Photography. We didnt even know the Video Guy was there, and he made a really interesting Video.
Hi-C

Arlington Heights, IL

#16 May 20, 2009
those of you with videography, can you advise who the individual was that came out and whether it was a positive or negative experience?
Tokannis

Glendale Heights, IL

#17 Jun 9, 2009
Hi-C wrote:
those of you with videography, can you advise who the individual was that came out and whether it was a positive or negative experience?
Just to let you know the person was fabulous !! He was nice to every one and we were pleased with our video.
ELizbeth and Andy

Lake Zurich, IL

#18 Jun 13, 2009
Every thing was a positive experience for us. The Pictures and the Video were fabulous. We very happy with everything.
Phil and Donna

Lisle, IL

#19 Jun 27, 2009
For the most part they did a great job on the Photography and the Video. We did save a lot of money which I liked. It was 100 % positive.
Helen and Nickolas

Villa Park, IL

#20 Jul 7, 2009
Great Work, and was really happy with the results.
The photography came out fantastic, as did the video.
Jonanne

Elk Grove Village, IL

#21 Jul 19, 2009
Was a great job for a great day !! It went by so fast and now i have this amazing video to refresh my memory.
Irene and Tassos

Elk Grove Village, IL

#22 Jul 20, 2009
two hats off to this studio. they did an over the top job of the video. they captured even stuff I didnt know went on. the pictures were great also. too many to choose from.
discolored

Carol Stream, IL

#23 Jul 23, 2009
the photographer was cool. But God-forbid the pics come out the right color! All pics of purple turned out dark blue!! Purple vests and flowers were blue! And then to receive attitude for not paying on time when all of our families pics that they purchased were the wrong color. My mother-in-laws throw-away camera had the right color! Whatever!!!!!!!!!! I understand stuff happens, but give me a break, wrong color wrong price
Anna and Scott

Lake Zurich, IL

#24 Jul 28, 2009
Did a great video under terrible weather conditions.

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