Fresh Mex in Rome - New Restaurant Review

Jul 12, 2012 Full story: Lite 98.7 134

Lunch today was from Fresh Mex , newly opened in The Grand building on Dominick Street in Rome.

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United States

#64 Jul 27, 2012
Well I'll be working at Fresh Mex from 11am till four pm and would love to handle these complaints in person. Im SURE you have all ran a resturant before.? Lol

Rome, NY

#65 Jul 27, 2012
high? learn how to spell before you handle money!

Brooklyn, NY

#66 Jul 27, 2012
Hey Highdeff
How do you spell restaurant?
Not only have I run a restaurant, but I know how to spell it too. Fresh Mex is being mismanaged and needs to learn some lessons on customer care. Customers will always complain. Some will even exaggerate their complaints in order to justify them. Any Restaurateur will tell you this is true. However you must deal with each in a quite serious and business like manner. Twice that I have been there I have seen employees arguing with customers who've made what they consider legitimate complaints. Both times the place has emptied out soon afterwards. That is not how a business stays in business and the owners should speak to their employees about how to properly handle customer complaints without yelling or swearing at them. It's very unprofessional!

I do agree with most people here that the food is OK at best but it is also definitely overpriced for the fast food style.

Rome, NY

#67 Jul 27, 2012

Paterson, NJ

#68 Jul 27, 2012
Actually we do own a small restaurant in town but always take our business to others in town... and yes we've been on topix,we've had to overcome diversity and we've had to learn from our mistakes I certainly wouldn't tell you I was serving you fresh pasta if it came to me frozen....if your going to advertise something as fresh it should be fresh end of story
changed my mind

Rome, NY

#69 Jul 28, 2012
ok i have been to fresh mex 3 times, i got the chicken quesadilla all 3 times. the first 2 times, it was great.
now, i went there last week to get a quesadilla and was sooooo disgusted, first of all, the working station is ABSOLUTELY DISGUSTING, they are not washing down the counters as they work, they are waiting until it is all hard a crusty and then some kid was walking around spraying a cleaner next to the food to clean the counters and he was even really washing anything off, just the large pieces, the crustiness was all staying.
let me give you the rules on how this should work FRESH MEX, your containers of food should be filled half way through every shift, a person from the back should come up with fresh containers filled with fresh food/toppings, the stuff on the counter should then be added to the top of the fresh stuff (in order to be used first) and the old containers should be taken in the back to be washed. you should not have containers sitting on the front counter with barely anything left in them as the toppings get all crusty from sitting out in the air likethat. also, you shuld have a bucket of water sitting up front with a rag in it, where the counters should be washed down every few customers. everyone will stop eating there if you do not get this cleaned up.
now, my chicken quesadilla. wtf happened??.. the chicken the first couple times was shredded up and seasoned. this time it was chunks of FATTY with SKIN chicken and NO flavor at all. You also load the rice on it but put barely any cheese so the quesadilla does not even stay together when you try and eat it. you need enough cheese for both sides to stick together.
NOW, it does not take a god damn month to get your air conditioner fixed. obvioulsy your not putting in the money/effort that it needs. pls take your apology sign down because no one gives a fuck.

Rome, NY

#70 Jul 28, 2012
i do not trust restaurants

Brooklyn, NY

#71 Jul 29, 2012
Food was not good I will go to taco bell they will be closing soon
just saying

Brooklyn, NY

#72 Jul 29, 2012
White people will love this place. Food was bland as hell. I was excited to have something different in Rome but it just wasn't very good. I rather drive to Vernon and eat at Pedro's or to oneida and eat at el canelo.

Rome, NY

#73 Jul 29, 2012
Another wana be restaraunt Lacks common sense to actually clean things and not have nasty un hygenic employees. Hey idiots at fresh mex, stop being friggin scmbags, You wont be here next year. loser pieces

Cheshire, CT

#74 Jul 30, 2012
Nice owner, my tacos were really good; more filling than taco bell and it didn't make me nausous like i get from eating taco bell. The salsa and chips were amazing. Will be returning there! Everyone seemed friendly and the atmosphere was nice :-)

Rome, NY

#75 Jul 30, 2012
i wouldn't trust it!

Brimfield, MA

#76 Jul 31, 2012
Garbage. Why would anybody eat there after trying it. Place sucks

Springfield, MA

#77 Jul 31, 2012
If this place is new, they should at least try to keep it that way but haven't. It's dirty and there is food particles everywhere. The service area is nasty. And the food was not good at all. I couldn't even eat more than a few bites before I realized the lettuce was brown and the meat tasted like it had been reheated several times. Very disgusting. McDonald's dining room is cleaner, the food is fresher, and at least the server thanks me for giving them my business unlike this place where they don't even smile.
Smooth Gertrude

Rome, NY

#78 Aug 1, 2012
king could be right

New York, NY

#79 Oct 15, 2012
When is Moe's in New Hartford opening? They are going to put Jonz and Burrito Blues out of biz. I wonder if they'll have any effect on Fresh Mex.
wah woe

New York, NY

#80 Oct 15, 2012
pushy ,over priced and could be rude,I paid less for way better ,All in all I would like to see it work ,but they are working the customer to hard.I maybe back.

Watertown, NY

#81 Oct 15, 2012
Francis wrote:
When is Moe's in New Hartford opening? They are going to put Jonz and Burrito Blues out of biz. I wonder if they'll have any effect on Fresh Mex.
yes less people in the emergency room getting stomach pumped
hot tamale

Rome, NY

#82 Oct 16, 2012
not that good!! People stop using my names!!!

Oneida, NY

#83 Oct 16, 2012
Fresh Mex is very good. I've been there three times so far. I didn't know Moe's was coming to New Hartford. Where in NH? I'm not sure how many people from Rome will drive there for a burrito. I'll definitely stop in and eat there if I'm already in NH. I doubt it will effect Fresh Mex much...

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