Pals Sudden Service
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People person

Dresden, TN

#1 Nov 12, 2008
I was just wondering what everyone thought of pals and its employees.
well_well

Dillon, SC

#2 Nov 12, 2008
Do we honestly have to do this to every business in town?They have always had GREAT service there and I see no need for this.

Buffy I got this one

Psst...Psst...Psst

lol!!!!

“You got a problem with that?”

Since: Mar 07

Location hidden

#3 Nov 12, 2008
Best and most efficient fast food restaurant in town. Friendly employees. NEVER a mistake.

“LIVE,LAUGH,LOVE”

Since: Nov 08

Rogersville

#4 Nov 12, 2008
Mark DeWitte wrote:
Best and most efficient fast food restaurant in town. Friendly employees. NEVER a mistake.
I will 2nd that one!!!!

“Opinionated & Outspoken”

Since: Dec 06

Rogersville TN

#5 Nov 12, 2008
My kids love their cheesy tots

Since: Jun 08

Location hidden

#6 Nov 12, 2008
Mark DeWitte wrote:
Best and most efficient fast food restaurant in town. Friendly employees. NEVER a mistake.
I'll make a motion to pass that Pals is the most efficient fast food restaurant in town. They really are great. They seem really busy but are always very friendly. I have to agree, I have never had them make a mistake. And I even ordered a ham biscuit with the ham on the side one time and they did that for me!!!:)

Two thumbs up and a snap for PALS!!!:)

GREAT FOOD ((AND SERVICE)) IN A FLASH!!!:)

“Here I am, entertain me!”

Since: May 08

rogersville

#7 Nov 12, 2008
check out their #'s on the health inspections! They never score below 95 I have been told, think this information is posted on line somewhere? but if you stop by in a non busy time they will gladly show all the inspections from the past, or call during buisness hours and just ask about their grades!

CLEANEST place to eat in Rogersville, by far!
coalminersdaught er

Lebanon, TN

#8 Nov 12, 2008
True Story.

Last year I ordered a sauce burger and a small diet drink. I waited til I got home to eat. When I bit into the sauce burger there was a candy wrapper...yes, that's right...a candy wrapper (like the ones a butterscotch disk comes in) in the sauce.

Well I immediately phoned Pals and the mgr on duty was extremely apologetic and we were both puzzled as to how this could happen and she assured me that employees were not allowed to chew gum or have anything in their mouth while preparing food.

It was a bizarre event indeed! But in spite of meticulous quality control these things can and do happen.

She then gave me THREE meals (of my choice), even though I insisted that I wasn't expecting anything, just wanted them to know what had happened.

This is what I call customer service. I applaud Pals for their service. Not only for this particular incident but for the fast, friendly service and the fact that it is my FAVORITE fast food restaurant.:o))))!!!
thankful citizen

Morristown, TN

#9 Nov 12, 2008
I did a report in college on The Malcome Balgredge (SP) award and Pals is the only resturant to ever win this award. It is for excelence in management. This was a management class and the teacher was the culinary arts teacher who was impressed with Pal's also. This says a lot for a culinary arts teacher to be impressed with a fast food resturant!

“You know they all....pretend”

Since: Nov 08

Flush 'em out, TN

#10 Nov 12, 2008
Even though the frenchie fries and chili pups are about all I like from them (folks actually eat the sauceburger? for REAL? wow!), I do give them kudos for their excellent service and well-mannered employees.
These things can still be done in this day and age. Just takes good managers hiring the right people.

"CLEANEST place to eat in Rogersville, by far!"
I suppose you mean to get food from, as opposed to eating there....since you can't, short of parking in their lot.=-)

“What shall we do today Pinkey?”

Since: Jun 08

Back Woods USA!!

#11 Nov 12, 2008
Pals gets a good portion of my money I love the tea I go at least once at day sometimes more..Shh!! dont tell any one. I have never had a problem with my order no mix up or strange things in my food. I think it is one of the best place to eat in Rogersville guess that is why I go so meuch.. Hats off to Pals their service and their staff...

“i agree to disagree ”

Since: Oct 08

somewhere over the rainbow

#12 Nov 12, 2008
Even the pickiest of orderers (that would be me) has never gotten a wrong meal there. I go to wendy's, how hard is to get a chicken sandwich plain? I would think its the easiest thing in the world, but every single time, its wrong. My dogs get a free sandwich anyways...lol
Agreed

Lewisburg, TN

#13 Nov 12, 2008
I just love Pal's!!! The absolute worst place that gets orders wrong EVERY time is Taco Bell (especially the one near Allandale).
you are too funny wrote:
Even the pickiest of orderers (that would be me) has never gotten a wrong meal there. I go to wendy's, how hard is to get a chicken sandwich plain? I would think its the easiest thing in the world, but every single time, its wrong. My dogs get a free sandwich anyways...lol

Since: Sep 08

Miami, FL

#14 Nov 12, 2008
Not many people know, that when you order a burger at Pal's, you can ask for "no heat." Its still good and hot. Its a whole lot better! Try it. I always say, "No heat."

“life is good ”

Since: Oct 08

Rogersville

#15 Nov 12, 2008
I have got to say that Pals is by far my favorite fast food restaurant. I stop by there ever day to get tea, one for the morning and one for the afternoon. All their employees greet you with a smile and most of the time always know my "usual". Every time I go on a vacation, the thing I miss the most other than my bed and pillows is Pals!!!! Keep up the good work as you guys are GREAT!!!!!!!

“My opinion is just that..mine!”

Since: Jun 08

Rogersville

#16 Nov 12, 2008
I have to agree Pal's is great....Once time I went there, like everyone else, they get a lot of my money.I was using the card at the window, their machine went down or something, they gave me my order.....I told them I would pay them back but they said no it was their machine......Always are friendly and neat......LOVE these guys!!!! 5 stars from my family

“Some people crack me up!”

Since: May 08

Rogersville

#17 Nov 12, 2008
Cleanest,best,friendliest fast food restaurant in town by far! Even though I have to say I have gotten the wrong order twice, both times asked for no onions on a chili cheesburger and when I got home there was onions. But nobody is perfect, wrong order twice out of 100's is great! Keep up the good work Pals!
kjs

Morristown, TN

#18 Nov 13, 2008
People person wrote:
I was just wondering what everyone thought of pals and its employees.
I am addicted to the Pals Big Chicken. Chili burgers are good. Shakes are great. I am hungry now.

“My opinion is just that..mine!”

Since: Jun 08

Rogersville

#19 Nov 13, 2008
See.........unlike McDonalds, Taco Bell, Sonic and heaven forbid Arby's, you just cant go wrong with something from Pals!!! They really are great......
Outskirts of Town

Columbia, TN

#20 Nov 13, 2008
well_well wrote:
Do we honestly have to do this to every business in town?They have always had GREAT service there and I see no need for this.
Buffy I got this one
Psst...Psst...Psst
lol!!!!
See here is a good example of how a lot think just because someone starts a post about a business its bashing and stick their psst psst crap in there. 17 post following all have been positive and now mine making it 18. See we should have posts about our local business's and how they do and peoples past experience to pass on to other people potentially needing or considering their service. It helps with the economy being so tough and spending our hard earned money without having to go thru maybe some un-nessessary BS or sorry service or product. Its a shame anymore when i go to McDonalds "everytime now" I have to with what little we do get there, sit at the window and check every item to be sure it right before I pull away due to their incompententcy many times past for us and many other customers. Thats just 1 example. So would you all get of the psst psst crap already and let people post what they think, feel and have experienced without always assuming its something else. Everyone is not gonna be happy and agree all the time thats why we post.

Pals is great. Never had a problem and we eat there often. Always get it right, even special orders, its clean and the people working there seem always nice. The best for fast food and service around in our opinion.

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