Rogersville water Department

Rogersville water Department

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customer

Kingsport, TN

#1 Apr 22, 2013
Had to pay bill late because ai was out of work sick, and my payday was short, the late notice was for yesterday which was Sunday so I waited and went as soon as they opened...because a nightbox doesn't spit out a receipt, when I got there they tolld me I had to pay a $50 reconnect fee. I told them it hadn't been disconnected yet and they said " Well it will be sometime today" why should you have to pay that if they've not disconnected it.......that's ridiculous......guess I shoulda said "Well you all will be going to he'll someday to, maybe you should have to pay that price also"
Uhm

Johnson City, TN

#2 Apr 22, 2013
You would have got the late notice at least a week ago. It has the disconnect date on it. You had time and notice. While I will agree that to charge you for a potential disconnect, you had warning.
Sucks to be you today.
customer

Kingsport, TN

#3 Apr 22, 2013
Sucks to be about 30 more people in town too, because that's about how many was there getting the same treatment...........guess the water commission had a big payday today, and at 7:45 this morning they had only been open 15 minutes, so they hadn't shut anybody's water off......so they were charging everyone $50 for something that hadn't been done yet
Uhm

Shelby, NC

#4 Apr 22, 2013
Glad I dropped mine off at 7 am through the slot. I do not agree with charging before they did disconnect. However, the notice did say when they would do it.
People

Johnson City, TN

#5 Apr 22, 2013
The message box on the past due notice says clearly... CUT OF DATE IS 04/22/2013 BILL MUST BE PAID NO LATER THAN 04/21/2013 ON 04/22/2013 CONNECT FEE AND POSSIBLE DEPOSIT WILL APPLY

Quit whinning!!! Pay your bill like the rest of us.
metal man

Johnson City, TN

#6 Apr 22, 2013
i agree with last post ,if you look on your bill where it says date due. its due at the same time every month maybe this was your first bill and just did not think of that
Mother of mary

Kingsport, TN

#7 Apr 22, 2013
People wrote:
The message box on the past due notice says clearly... CUT OF DATE IS 04/22/2013 BILL MUST BE PAID NO LATER THAN 04/21/2013 ON 04/22/2013 CONNECT FEE AND POSSIBLE DEPOSIT WILL APPLY
Quit whinning!!! Pay your bill like the rest of us.
Everybody has a hard time sometimes. I don't know why you are being so rude? Seems like you are one of the employees of the water co. It sounds to me like they did "pay their bill" like everybody else. The policy has changed (once again) at the water dept. And it seems 25$ to drive to someones house and flip a switch was not enough. They needed to make 50$+ to do it now. I just wonder where this money goes to? Padding someones pocket maybe?? At least they are trying to pay their bill and not letting the government foot the bill. Seems like half this town is on government assistance and the other half is old family money. The middle, working class are the ones struggling. 50$ is a lot of money when you are barely getting by as it is. I just don't understand why they needed to raise it from 25$ to 50$? And where exactly does the 50$ go??
People

Johnson City, TN

#8 Apr 22, 2013
I am not being mean. I was staying the facts. Ample time was given that this was going to happen. I have no idea where the money goes. This policy is in effect for a reason. If it wasn't people would overstep their bounds.
Do I agree with it? No. However, I do pay my bill just like everyone else. It had to be paid. Why wait Til the very last minute?

If you want answers then call and ask RWD or a board member. No, I do not work for them or know anyone that does.
really

United States

#9 Apr 22, 2013
The fee is to cover the cost of coffee, candy, and cookies for the employees.
My Experience

Kingsport, TN

#10 Apr 22, 2013
One evening I realized my bill had been due that day. I drove there the next morning and was sitting in my car to pay the bill when the window opened. The lady charged me the late charge saying if I had dropped it in the box before the window opened that morning, there would have been no late charge.
Bull

Kingsport, TN

#11 Apr 22, 2013
the fee is to COVER gas , ins.,tires , oil , man power , going and comming , to disconnect and reconnect something that belongs to someone else that you are renting. if you cant afford the rent , DIG A WELL , get a job , grow up , EXCEPT YOUR RESPONSIBILITIES , deadbeat whinner . the fee is to keep everone elses bill from going up to keep you up!!!
the good oldboy system

Lebanon, TN

#12 Apr 22, 2013
to charge a reconnect fee on something that hasn't been disconnected yet I'm sure falls under fraudulent charges some of you fine folks should contact a lawyer and see if that isn't against Tennessee law. Hawkins county just keeps getting better and better.
striggersville

Kingsport, TN

#13 Apr 22, 2013
once a disconnect order has been made , thats it , even though it may take a service man a couple of hours to get there , its been orderd to shut off...the service dept. has ALOT of deadbeats to cut off.. pay your bill or lose service..we took it away from striggersville water dept. and gave it to rogersville water dept.so it would be run by professionals and not a bunch of goodolboys that played favorites. PAY your bills and stop whinning like its everyones fault but yours..
really

United States

#14 Apr 22, 2013
Bull wrote:
the fee is to COVER gas , ins.,tires , oil , man power , going and comming , to disconnect and reconnect something that belongs to someone else that you are renting. if you cant afford the rent , DIG A WELL , get a job , grow up , EXCEPT YOUR RESPONSIBILITIES , deadbeat whinner . the fee is to keep everone elses bill from going up to keep you up!!!
When did i say i got my water disconnect? I have not thank you. I have seen this with my own eyes. You must be the one buying the candy.
striggersville

Kingsport, TN

#15 Apr 22, 2013
first post from (REALLY)...useing another name?seen it with your own eyes? pay your your bill or your kids bill and you wouldn't have to look at it. i have a job , pay my bills , water has never been cut off and i can buy my own candy because i have my priorities striaght...
adult

Kingsport, TN

#16 Apr 22, 2013
single person..not a big deal...home , wife , children , GROW UP!!! stop pushing hardship on your family...
really

United States

#17 Apr 22, 2013
striggersville wrote:
first post from (REALLY)...useing another name?seen it with your own eyes? pay your your bill or your kids bill and you wouldn't have to look at it. i have a job , pay my bills , water has never been cut off and i can buy my own candy because i have my priorities striaght...
My bill is always paid on time. I work and pay my own bill. I do not like knowing I pay more for water to supply the employees with snacks.
adult

Kingsport, TN

#18 Apr 22, 2013
your lieing about your water or you wouldn't be so childish and PETTY about employees taking sceduled break time. your not even adult enough to tell the truth about YOUR water being turned off because you would not pay your bill and now you want to blame someone else for your incompitence.(PRIORITIES)
striggersville

Kingsport, TN

#19 Apr 22, 2013
my water bill has come down an average of 10.$ a month. keep it up guys and i"ll buy your crackers.
LMAO

Sevierville, TN

#20 Apr 22, 2013
Go to morristown , the mexicans have put jumpers on most of the waterlines,and electric service boxes. Only law abiding citizens follow the rules .

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