McDonalds in Rockwood
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Blake

United States

#1 Nov 3, 2012
Ok I understand high school kids need jobs, but they're should be at least one person there that knows what they're doing. I have yet to leave there with one correct order. Seriously it makes the company look very bad.
for real

United States

#2 Nov 3, 2012
Amen
Blake

United States

#3 Nov 3, 2012
And I've been there atleast 10x maybe more. Same with you?
danielle

United States

#4 Nov 28, 2012
okay so this makes the third time I've ordered a double cheeseburger and gotten a regular cheeseburger. I wouldnt care if it wasn't twice the price... I agree with Blake they need to get some people in there who know what they're doing
Pointing fingers

Knoxville, TN

#5 Nov 28, 2012
If you're not satisfied with your service, simply don't go there.
for real

United States

#6 Nov 28, 2012
I've been there many times too and always seems to be an issue with the order I place... I'm trying to be patient and allow them to learn new processes, but at the same time I'm like, how long is it gonna take?
SmackDaddy

Charlotte, NC

#7 Nov 28, 2012
I go there alot. Sure they have messed my order up when I go thru the drive thru. But the employees are more than happy to fix any mistakes they make once I check my order. So dont be lazy, check ur order before u leave the window. Doing that takes less time than getting on here and whining about it. Everyone needs to pull their big kid pants up.
True American

Harriman, TN

#8 Nov 29, 2012
They need to do something about the exit. People are entering the business using the exit. I almost got crashed there.I went around the building and this guy just drove through the exit and didnt even look. There is going to be a problem.
jody

Harriman, TN

#9 Nov 29, 2012
True American wrote:
They need to do something about the exit. People are entering the business using the exit. I almost got crashed there.I went around the building and this guy just drove through the exit and didnt even look. There is going to be a problem.
That exit is messed up anyway!Why did they do it like that?You have to go to the back and circle all the way around the building to go through the drive-thru.
Jared

United States

#10 Nov 29, 2012
McDonalds, regardless of where it located, makes you fat. Go to Subway - Jared and RGIII can't be wrong.
complainer

United States

#11 Nov 29, 2012
I sincerly hate to complain about the new Mickey D's, as I am a busy mother who utilizes fastfood for feeding my family. Darn this new McDonalds is so disappointing, nothing is what I expected from this business. The Parking is stupid, the order is never correct, the seating is ridiculous and what McDonald's runs out of condiments? No Hot Mustard, no salt in the lobby and the ketchup dispencer half operates! Come on McDonald's get it together! You are supposed to serve the families on the run, remember fastfood?
rte

Rockwood, TN

#12 Dec 11, 2012
I don't like to ask to change my incorrect orders, because customer service at this place sucks. There is one time in particular. When I got to the second window the girl never says a word hands the food out and closes the window... Not a single word said. Poor, poor, customer service. Someone needs to reevaluate their employees. If you want to work, do the job correctly and make people feel like they can come back. It's not right that a single employee can do things like this and get away with it. Things like that may be small, but I've seen small things destroy big business.
Solution

Knoxville, TN

#13 Dec 13, 2012
New concept, what if people hired did their job correctly the first time? Would that solve a lot of the problems at the new McDonalds? If they can't then a few people will be waiting to take their place.
RoaneCoMoFo

Harriman, TN

#14 Dec 13, 2012
Gotta agree, alot of the tweens working local drive thrus JUST DONT CARE. This is especially frustrating if you make it clear you have a food allergy (onions) and end up having to return or throw away every other meal. McD's isnt the only one, but they are the most frequent offender.
Zantanna

Knoxville, TN

#15 Dec 13, 2012
It's a damn Mcdonalds. it's all the same sh!t no matter what you order. The ones working there aren't any dumber than those who buy and eat the crap.
for real

United States

#16 Dec 13, 2012
Zantanna wrote:
It's a damn Mcdonalds. it's all the same sh!t no matter what you order. The ones working there aren't any dumber than those who buy and eat the crap.
Wow! You must be an employee.. Get back to work, someone is waiting on you to take their order... By the way, get it right ok honey?
Zantanna

Knoxville, TN

#17 Dec 13, 2012
That's the best you got?
That's pretty much a Mcdonalds employee mentality level type of reply.
yankabilly

Rockwood, TN

#18 Jan 15, 2013
Mistakes okay.Let's see how many should they be allowed to make.I have tried and tried.I have gotten home with out stuff.I have had to reorder things because they don't get it all the first time.I gave it time to correct this because it was new and they have to learn.But i have called the owners and they talked to the new manager.Not the one they opened with.He made up an order of what ever i wanted.Yet since then the same old problems are still there.It is a FAST food.Not wait on an milk shake to the point that the food is cold.I now drive to Harriman or i do with out.Just so everyone knows Even the ones in Oak Ridge have heard how bad things are at the one in Rockwood.Com e on people fix the problems.Don't blame the kids the adults are supppose to be supervising.
screw smackdaddy

Statesville, NC

#19 Jan 19, 2013
Seems to me u have nothing to do but talk shit. Get a job. Hell nevermind u live off welfare. Sorry piece of shit.
HWP guy

Church Hill, VA

#20 Jan 20, 2013
danielle wrote:
okay so this makes the third time I've ordered a double cheeseburger and gotten a regular cheeseburger. I wouldnt care if it wasn't twice the price... I agree with Blake they need to get some people in there who know what they're doing
Maybe they are just trying to help out the local populace. How many Rockwood folks actually need a double chesseburger? Unless you are in the half that is Methed out, you can do well without one.

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