NCO call center to add 500 workers

Aug 10, 2007 | Posted by: roboblogger | Full story: Rockford Register-Star

“It was a chance we could not let go of”

ROCKFORD - One of the largest employers on the northeast side of town plans to get even bigger by the end of the year. via Rockford Register-Star

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1 - 20 of 96 Comments Last updated Sep 19, 2012
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Crystal Riley

Louisville, KY

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#1
Sep 11, 2007
 

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It is a really great place to work. Whatever you hear about it...if it is bad dont listen...it is actually a great place to work...
pgop

Iran

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#2
Sep 21, 2007
 
current nco employee

Horsham, PA

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#3
Jun 22, 2008
 

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Donn't Worry Guys U Will Find it How Great It is!!!!!!!!!!
NCOSUX

United States

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#4
Jun 22, 2008
 

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LOL!!!
Jim Finks

Belvidere, IL

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#5
Jun 22, 2008
 

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It is a good job if you are in high school.
ola

Pickering, Canada

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#6
Aug 20, 2008
 
Its a great place to work in, i myself wana work go back to work with them...
NCO hires criminals

Littleton, CO

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#7
Sep 6, 2008
 

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They do not screen their employees. Great re-entry program for those released from prison. I sat next to a lady who stabbed a cop in CA, a convicted felon who served time in a maximum security prison in IL with John Casey Jr (murdered over 30 young males), pill pushers, management that sexually assaults you, people that steal your accounts while you are trying to make an honest living. I would not give those collectors the time of day. I quit when I found out. I do not want to be associated with that group. Here's one for you, a guy who was strung out on cocaine was sitting at his desk when his tooth fell out. He super glued it in! These people are nasty. Restrooms need OSHA attention. Throw in a lance from FL and you have a nightcap, as long as he wears his fairy slippers or his ballerina outfit with combat boots. "It's a great day!"
You Would Like 2 Know

Horsham, PA

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#8
Sep 16, 2008
 

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They underpay you VERY much, you have to go through alot before anybody even knows your there like you dont even work here plus you will be denyed employment verification even if you have worked here 3 years. The supervisors should be getting paid atleast 40 000 a year and from what i hear you can make more stocking food at Wal-Mart. The managers there are cool but it is the people above management that have the real issues. Its a fair job if you cant find one ANYWHERE else
NCO best employee

Bushnell, FL

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#9
Oct 13, 2008
 

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I would never go back to work for NCO.....all managers are DUMB.....all supervisors think they are all that...and most employees smoke weed.....the food sucks...their policies are CRAP.....your car will get scratched in the parking lot......they fired their best security guard.....and Marshall Barkley is the biggest JERK in the world.....I know he wanted me...GROSS!!!!!!!
haha

Trenton, NJ

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#10
Oct 22, 2008
 

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this is hilarious...

how about the fact they don't pay their employees for hours worked? or bened over backwards to rip your 'shift bonus'.

they will leave your check 150 dollars short and then beg you for ot the next day.

they're the scum that lies underneath scum.

one of the most money hungry and corrupt companies you could work for.
NCO -- Dont apply

Springfield, IL

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#11
Oct 27, 2008
 

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First off, not all sup's thing they are the shi*! We go through a lot more than you little complaining ass pieces of shit reps could even imagine. All you do is put up with rude customers (okay really rude customers, and a lot of shitty policies and quality guidlines)!!!!! We put up with U, all these little teenagae acting, problem starting, drug dealing, idoits.
As if that wasnt bad enough upper mangmt is up our assess all day yelling about numbers never being good enough, you are right about one thing, all upper mngmt here is DUMB, they have no idea how to even take a call!!!! I cant wait till they change to a diff project or close so i can get a serverance package THIS JOB BLOWS the BIG ONE!!!!
Pay SUCKS at agent and Sup level!!!!!
Hours expected to work is CRAZY (I work 60 hours a week, no OT because im on salary)!!!!
Reporting is extensive and unnessasary and takes all week to find the right numbers!!!!!
Quality is a flipping Joke!!!!!!!!!
Expect NOT to have a life out of WORK!!!!!!
Worst of all NO APPRICIATION for hard work from upper mngmnt!!!!! EVER!!!!!
One time Idiot

United States

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#12
Oct 28, 2008
 

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I worked for NCO for 3 years transitioning from MCI to NCO it was ok for about a minute . I stuck with them only to get shit on. they treated us like little children .. I had a wonderful supervisor left to go for surgery came back to a total bitch of a sup .. Who damn near had me fired in a week .. Very unprofessional racist shit .. Marshall is a real jerk and then some .. Ive been off now for damn near a year because of the bitch Sabrina who they put me with .. they have a bunch of druggy losers now .. Tried to go back after I quit a year later no hire .. I was a f ing good emplyee but a bitch for a supervisor oh well they can keep their trashy people .. No one is still there out of 600 people that worked for MCI a much better company but traded off for some stupid foreigners.... what the hell is it ??
One time Idiot

United States

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#13
Oct 28, 2008
 
I have the same issue employment verification ?? What tooo busy to give one ?? I worked there 3 freaking years and cant even get that .. Wish I would have done a shitty job .. Then Im sure theyd have something to say .. Should have sued them for carpal tunnel had surgery and didnt go for workmans comp .. Stupid me .........
You Would Like 2 Know wrote:
They underpay you VERY much, you have to go through alot before anybody even knows your there like you dont even work here plus you will be denyed employment verification even if you have worked here 3 years. The supervisors should be getting paid atleast 40 000 a year and from what i hear you can make more stocking food at Wal-Mart. The managers there are cool but it is the people above management that have the real issues. Its a fair job if you cant find one ANYWHERE else
Former Employee

Pittsford, NY

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#14
Dec 3, 2008
 
Whomever says working there is enjoyable doesn't work on the call floor and is probably works in HR and is typing it to improve the hiring stats b/c of the ridiculous turnover rate.
Its sucks working there. You've probably hear allot but let me remind you. I was hired in March of 2007 and was lied to the entire step of the way. I was told I would be paid $12.00/hr then after my 90 day training was up, told it was $9hr with a "shift differential" that would equal $12/hr. It was then changed to a "shift bonus" and qualifications were changed on a weekly basis w/o notice until a week after the change so most would never receive the bonus such as if your 30 seconds late from break you loose $120.00 from your paycheck. Our computers were so slow that they REQUIRED us to arrive 20 min before the start of our shift WITHOUT PAY in order to have our systems up and ready EXACTLY at the start of our shift. Taking the time wile signed in would be a write up and a loss of the "shift bonus"
Heath care costs were $250.00 PER CHECK for me and my spouse. They violated federal law by not sending me my Health car information after 90 days of employment nor offering to print even a single document of it within there building. They were over a month late in sending me this information but were fine with taking $400.00 from a single paycheck and never returning it.
Human resources were completely rude when you would approach with ANY question and would even YELL at you just for coming to see them and then tell you how stupid my supervisor or manager was for sending you over.
Health care violations were widely apparent from aspestus in the bathrooms, to unclean workstations, and non-insulated wires resulting in multiple employee electric shocks from faulty headsets.
The turnover rate is ridiculous at this place and SUPERVISOR turnover is worse since there is no increase in pay (supervisors are informed they will get a bonus but never do).
We were constantly told that if not for NCO we could only get a job at burger king and were disrespected constantly. This kind of disrespect and insulting remarks come from the top and trickles down through the managers, to supervisors, with the call reps and supervisors getting the worst of it. They withheld our checks on two separate occasions (not the site manager's, HR, or Payroll staffs though) in order to increase a payroll statistic.
Call ops would grad us incorrectly and mark off even though we would follow the manual to the letter. For example. The manual states clearly "transfer to blackberry tech for such and such issue". We would be marked off even thought the manual was not updated during the call or even when reviewing the call a week later!
As for them stating none of us can do better than NCO, I quit in April of 2007 to back to New York, got my Job back at the bank I worked previously, and am making $30,000.00 a year as an Anti-Money Laundering Compliance specialist two weeks after getting hired back and my Health care cost is now $20.00 a month instead of $500.00. So for those of you still working at that Joke of a call center, you DO HAVE A RIGHT to something better and CAN DO BETTER.
batmom

New York, NY

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#15
Dec 5, 2008
 
The Name Is John Wayne Gacy, if your going to talk about it spell it right.
NCO hires criminals wrote:
They do not screen their employees. Great re-entry program for those released from prison. I sat next to a lady who stabbed a cop in CA, a convicted felon who served time in a maximum security prison in IL with John Casey Jr (murdered over 30 young males), pill pushers, management that sexually assaults you, people that steal your accounts while you are trying to make an honest living. I would not give those collectors the time of day. I quit when I found out. I do not want to be associated with that group. Here's one for you, a guy who was strung out on cocaine was sitting at his desk when his tooth fell out. He super glued it in! These people are nasty. Restrooms need OSHA attention. Throw in a lance from FL and you have a nightcap, as long as he wears his fairy slippers or his ballerina outfit with combat boots. "It's a great day!"
former employee

United States

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#16
Jan 20, 2009
 

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They do not give a shit about you or your family. and they will lie to you thru the scum on their teeth and they change their policies faster than you can keep up with them. me and a bunch of ppl in my bay got written up for wearing tennis shoes the same shoes we had all worn for 6 mos. and they decided they were not allowed anymore but they did not tell us just wrote us up. and i had some issues with my score card. i asked my supervisor if my score card was ok one week and he told me we were getting free points from quality cuz they were in training. well that friday half way thru shift w/out explanation i was walked out. i found out that when i filed for unemployment it was for my score card. so they will lie to you and dont give a shit about how you feel or how hard you try
Get Even

Tulsa, OK

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#17
Jan 25, 2009
 

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If any of you are interested in receiving back pay for the time it took to boot up your computers as well as log off (after you have clocked out) drop me a line at leaditure AT inbox DOT com. NCO is in violation of the Fair Labor and Standards Act and you are due 2.5 times your hourly wage for all the hours you were AT work but were not paid for that time. 20 minutes a day equals about $2,000 to $3,000 with penalties.
Present Employee

Willow Grove, PA

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#18
Feb 27, 2009
 

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I have been working for NCO in Rockford since November '08, and yes, a lot of the things previous people have mentioned are true. I don't even know where to start...
First of all, you are LIED to from the moment you sign the papers in your second interview on...Don't believe a word anyone tells you unless you actually see it for your self.
People come in and out during your training class and say that they were only working there for X amount of time (x being a small number, like 2 weeks in production), and then they became Red Hats, or Training Assistants, or Trainers, or Supervisors. Yeah......right!
IF that were true, that would explain the shoddy way they train and handle their employees.
I was promised on my second interview that C (the guy from HR who hired me) would try as much as he could to get me a day shift w/ weekends off. Even ONE weekend day would've been fine! Two people in the class that started training a WEEK after me got that shift! Not ME!!
When you're in training, it's like they vomit all of this information on you at once, turn you loose on the phones and expect you to navigate through systems, keep conversation with the customer, trouble shoot their phone problems, remember the policy, remember if they changed the policy (and they do change them often), keep all of your drivers up, your scores high, your talk time low...blah, blah, blah.
They have very unreal expectations of their employees, and wonder why they have a huge turn-over rate, and why their scores are low.
When they tell you to do something, they might come in three days later and tell you to do something completely contradictory to what they had originally told you to do.
After 13 weeks of training, I STILL didn't know who my Supervisor was b/c "they were still working it out".
When I complained to BOB about it, he started out by saying, "I can really understand how difficult that is for you....." if you've worked there, you KNOW that's the SAME BULL that we are instructed to feed the customers for EMATHETIC points.
Then, they wanted me to come in on the ONE night I requested off b/c of some shift differential thing, I didn't mind doing the extra day, but I asked for a certain day off b/c of school. So, I went in on my other day off, and was instructed by the Supervisor that was supposed to be "babysitting" me to sit off to the side so he could see me if I needed help,(which I often do b/c I am fresh out of training and I want to do a good job and double and triple check everything so I don't get OCR or low scores). Every time I raised my hand for him to come and help me, he ignored me! WTH?
I had to go to a different bay to get help from that Supervisor.
That on top of having the systems running slowly (yes, and have to wait 15 mins for your systems to come up, but not clocked in yet), or not having the systems that you NEED running period for some "system error" it's a bunch of crap.
It's NOT worth the hassle of not seeing your family all week. Or not having a life EVER b/c you're tied to that dead-end job.
I would not want to be a a Supervisor, Trainer, Red Hat, anything there! I wouldn't even want the job the cleaning lady has!! I am so quitting as soon as I can get out of there.
I just hate doing it unless I have somewhere else to go to.
present

Miami, FL

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#19
Mar 8, 2009
 

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personally i understand they ask for alot>> but honestly if ur not multi-task...and u dnt believe you can do it!!! then dnt waste ur time to go to wrk o to even write a dumb comment >>.bcus to me real it all sounds like ya bunch of cry-babies!!!!
hate nco

Canada

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#20
Apr 16, 2009
 
present wrote:
personally i understand they ask for alot>> but honestly if ur not multi-task...and u dnt believe you can do it!!! then dnt waste ur time to go to wrk o to even write a dumb comment >>.bcus to me real it all sounds like ya bunch of cry-babies!!!!
Well I worked there for 6 months and pi hated every minute of it, but I suck it up and did my job cuz I hated the complainers too. Well one weekend my 5th month in I called in sick the whole weekend. I was bad. Well when I got back Monday night I was told by my sup that I may have to go to the big bosses and beg for my job. I was like um why? And he said that over the weekend they made the rule that if you worked a shift where you worked EVERY weekend and you called in you could be fired if you didn't have a good enough excuse. So for 3 weeks every single day it was like 'oh you might get fired tomorrow.' Well I'm sorry that is WAY too much verbal and emotional/psychological abuse so I was like fine I quit. Then they really fucked themselves by asking if I could go part time! So every time someone asks if its a good place to work I laugh and tell them that story. That's is ncos bread and butter.

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