RG&E complaints

RG&E complaints

There are 169 comments on the WHEC-TV Rochester, NY story from Feb 25, 2008, titled RG&E complaints. In it, WHEC-TV Rochester, NY reports that:

Losing power in a storm is one thing, but residents in the Park Avenue area were surprised when they received a letter from RG&E saying electricity would be turned off late Monday night to replace an ...

Join the discussion below, or Read more at WHEC-TV Rochester, NY.

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Lie Detector

Siler City, NC

#166 May 3, 2014
My bill here this month ---Drum roll ----------120.00 which i think is still hi for m usage .

RGE bill would have been over 250.00 easy ....

Go solar ....Stop depending on these pricks .


Since: Sep 14

Fairport, NY

#167 Sep 30, 2014
ashburger wrote:
Well it is finally happening. the government is finally going to start to investigate the high prices in our area for power.
What a wonderful thing the government might be working for the people finally in this matter. i cant believe it is finally happening. RG&E has been charging there customers so much money over what the rest of the country pays for the same and better service. oh yes they are starting to investigate price fixing. its about time that a record breaking profit company give top ceo's and administrators millions above what they are worth are going to get investigated
Rge is really bad, service suck,over price. They are nothing good about them. Managements,customers service are terrible, theirs policy don't give the f--- about you,when you have ploblems with them, they just want to f--- you and no help, theirs stone wall f------ policy that all you will get.i hope the government shelves them in their a-- ho--.they don't want and know how to be nice to theirs over 20 years customer , it's really sad that everybody have to live with this sh--.!!!!!
Truth hurts liberals

Lakewood, OH

#168 Oct 1, 2014
Try Energy Stream.........cost way lower

Beware of liberals posing as Americans

Frostburg, MD

#169 May 4, 2015
did anyone ever look at the delivery charge on your bill? mine is always more than my usage, RG&E will always rape you, they are scum!!!

Buffalo, NY

#170 Jul 13, 2015
You know, I was supposably in collections for a bill that was $106. The same bill in which i tried to pay at rg&e but they said it was late? When it was due the next day. Then when I tried calling the collection agency, maaaaaaaannnnn. I said I have the $$ I can pay it now! She said no, it slaready in our system to be taken out your bank, we get into 3xs to take it out, if it's not in there than you can give us a call back. I asked well when is the next withdrawn, she said we don't actually know, just keep $105 In your account all the time 😑

Rochester, NY

#171 Aug 20, 2015
Do Not make it easy for RGE to make your life Hell. Complain and take advantage of the services that our taxes pay for to regulate these bastards.

NY State Public Service Commission

They can help with disputes, and advocate for RGE to work with you within reason. They can also buy you time and lets face it when they want both your arm and your friggin leg ...you just need a little more time. You can fill an online form, call or write. But don't make it easy for them to screw with you.

Start here and I really hope it helps and that you will pass it along.
Joan Fox

Rochester, NY

#172 Nov 16, 2015
I am getting ripped off by RG&E I have put in new windows and some doors. I am at adequately insulated. one person over 60 years old work during the day I have no air conditioning hot water baseboard heat newer appliances newer hot water tank I was billed over $300 a month 3 months in a row in the summer I'm mostly do microwave cooking is I am alone. at night I sit with one light and one TV on. I requested a put their meters on the outside of the house then for me that would cost me 3000 hours I said their your meters. I got nowhere.they're asking me to read the meters I said that your job I got FLAC...I deliberately had a third person read my meter call it in. We've been having mild weather I got a $284 bill I paid it under protest and asked for a refund if they were over billing me. I had another person read the meter and send it in via computer. I just received a bill in today's mail when it is in the 50's for $787.38 I am massively getting ripped off there is no way this kind of usage is going on here. I want to know what can be done what agency I can turn them into it I am getting ripped off I even asked if the meter was bad last year they came out and are claiming their meter is fine they're also telling me that had no meter read for 38 months they send out an outline his bed and read twice in the last 4 months not to mention last year when they came out to the house help anybody have a way of doing something about this61 year old single female

Rochester, NY

#173 Apr 27, 2016
How Rude wrote:
I am another RGE customer that thinks there customer service is rotten. I've never been late on a payment but when I selected another company for my Gas/Electric through the Voice Your Choice Program their attitude really changed. Mean, rotten, disrespectful, very unhelpful. Both times I had to call it’s because RGE messed up the bill (their part of the bill)! Each time they gave me the run around until each time I had to talk to a supervisor to work the problem out and have THEM correct it. My point being you do not have to be late on a payment to get RGE’s disrespectful customer service.
RGE does not make any money off the supply of gas or electrcity in the first place. The only profit is in the service AKA delivery. They didn't lose a nickl when you choose another supplier so they have no reason to treat you differently.

Rochester, NY

#174 Apr 27, 2016
meeee wrote:
did anyone ever look at the delivery charge on your bill? mine is always more than my usage, RG&E will always rape you, they are scum!!!
Rgls the gas nd elecic at cost. There is no profit in the supply portion of the bill. Yes, by comparison the supply is cheaper than the delivery. This is for a couple of reasons. First, RGE has gotten one raise in delivery since 1994. The costs of fuel, copper, equipment, and manpower have increased dramatically. The cost of the electric and gas has fallen by a great deal. That same kilowatt of electric you would have paid 10.4 cents for back on the fixed rate in 2007 is now hovering around 3.5 cents. The gas as well. In 2007 or 2006 you may have paid as much as $1.45/therm and now it is about 35 cents. The delivery rates have only slightly increased the supply is cheaper than it has been in years.

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