Any other problems at Kango?

Any other problems at Kango?

Posted in the Rochester Forum

“Lovin' you is fuuu-uuun...”

Since: Apr 09

drop the puck, Ref...

#1 Jun 10, 2013
They stiffed us the other night; was wondering if this is their standard way of handling things? we walked in at 7pm, their website says 9pm close, the counter worker tells us they're closing at 8pm.
after I questioned him, he verified it with the "snack bar manager" and we walked.
I still had to explain poor business communication practices to a 4 yr old and an 11 yr old, nice.
the 4 yr old wants the place shut down. the 11 yr old is convinced, as I am that she can do a better job,

someone else's experience...

KANGO Play Center located at 1565 Jefferson Rd. in Henrietta, N.Y. IS NOT SAFE!
By Davy V.

On Sunday April 29, 2012 I attended Kango Play Center located at 1565 Jefferson Rd. in the town of Henrietta, N.Y. with my three children ages 3, 8 and 10 years old, and my 11 year old niece.

My 3 year old daughter was physically assaulted by another child who placed her hands around my daughters neck and was choking her. Thankfully I was able to see my daughter was in distress and was having trouble breathing, and I yelled "Stop!" to get the child to stop choking my daughter, whose face was turning red. The child then pushed my daughter down face first.

After taking my scared daughter in my arms and making sure she was ok, I asked a young Kango staff member to please locate the child's parents and inform them of what the child had just done to my little girl. The staff member who at first seemed reluctant to assist me, then proceeded to locate the child's parents.

After locating the child's guardian, and as I was attempting to explain to them that my daughter had been assaulted, a family member of the child, by the name of "Steve" who was under the influence of drugs, came up to me and threatened my life, telling me "You are dead. Watch your back" as he used his index and middle finger and motioned to his eyes then pointed to me, indicating that he would be watching me.

I immediately called 911 and explained to the operator that my life had just been threatened. I alerted a young Kango Play Center Manager that this man "Steve" had just threatened me. I pointed the suspect out to the Kango staff member and I informed the staff member that I had just called the police and that they were on their way.

Despite me having identified this suspect who had threatened my life as I was holding my little girl in my arms, Kango staff allowed the suspect to leave the premises to evade the authorities.

In fact, Kango staff assisted this individual by removing the wristbands which are given to everyone who pays to get into Kango.

As a member of Kango Play Center, and a father, I could not believe that Kango staff would actually help someone who just threatened my life to leave the establishment.

I later called to speak to the owner of Kango Play Center, Mr. Andrew Curwin. A woman who identified herself as "Lisa", the owner's wife, and herself, co-owner of Kango Play Center, informed me that I would have to speak to her husband, as he runs the Play Center part of the business, and she runs the Pre School part.(Apparently, Kango Play Center also runs a Pre School at the 1565 Jefferson Rd. location).

After being switched to different extensions and prompted to leave a message for Mr. Curwin, I called back and asked to speak to Lisa again. A man who identified himself as "Paul" who stated that he was a Manager asked me what it was regarding. I explained to him that I needed to speak to the owner regarding an incident in which my 3 year old daughter was assaulted and my life was threatened. Paul then put me on hold, and after about a 10 minute wait, he came back on the phone and stated to me "Mr. Curwin is not in right now but he asked me to have you leave your name and number". I then asked Paul, what he meant that Mr. Curwin was not in yet he asked him to take my name and number? Paul then stuttered, and said to me "Sir, he is in but he doesn't want to speak to you".

for more:


“Reality is settling in...”

Since: Nov 08

Stop sweating the small stuff.

#2 Jun 10, 2013
Just more evidence ^^^^^^^ of Monroe County INCOMPETENCE!!!!

“Lovin' you is fuuu-uuun...”

Since: Apr 09

drop the puck, Ref...

#3 Jun 11, 2013
Kango just made it right.
Thank you for your customer service Heather!
More companies should pay attention to your quick and prompt conflict resolution.

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