Review: Auto 1 Pay LLC
Jim Ginther

Irvine, CA

#1 May 13, 2010
I recently purchased an automobile from auto1pay and the experience was everything I had hoped for and more. I got a great deal on my car and the process was simple and easy. Thank you auto1pay

Modesto, CA

#2 Jan 2, 2013
I've seen other bad reviews and heres another one! Im thinking Jim might be someone that actually works there LOL bc my experience and a few others were the complete opposite.

These people are a joke. I thought they were there to help us being we couldn't seem to be approved anywhere else. Put $1000 down just to take home a lemon!! Sure they have you sign the "non lemon" papers but trust me you WILL still have issues with your car. We bought a car with a bad axel with the promise of them fixing it. Took them 3 days to fix it with us driving 45 min each way for those 3 days. Not to mention they gave us a vehicle that was 9 months back on registration, had worse axel probs than our car, dents, squeaks and many problems wrong with it. Guess what? After getting our car back IT STILL MADE NOISES FROM THE AXEL!!! When asked why it took them so damn long (they never gave us anything in writing either on what they fixed) they told us that they don't talk to the mechanic....WTF?! Within 2 days of having the car it then began to whistle! The motor on the seat went out to the point I can't even get into the car now and what did they tell us to do? Go to pick and pull in our town (45 min away from Modesto) drive BACK to Modesto, bring the receipt and they would fix it and reimburse for the seat we bought. Needless to say it hasn't been fixed as we have an outrageous monthly payment for this crap car. Did I mention a week after owning the car the car speed sensor broke, and gear 3 & 4 in the transmission slipped causing the engine code to come on 2 hours away from home. When we were there waiting for our car to be fixed for the axle, 3 cars came in from auctions that were messsssssssed up. When we initially bought the car one of the employees had an altercation in front of customers cursing up a storm at some guy that "stole" his car or something of that sort. Since when is it OK and professional to be cussing up a storm and flappin at the mouth in front of elderly people and other customers? We were told our Kia warranty carried over to us and come to find it that was wrong as well, Kia warranty was only good for the first owner. You'd think car dealers would know this? So we call the warranty company that they gave us for the first 3 months/3000 miles and according to them they CANT DO ANYTHING because they never received our payment. Ok so I got my car a month ago and they STILL haven't received our payment that Auto1Pay dealership took from us?! ARE YOU KIDDING ME? So we call the dealership and we tell them whats going on and the guy begins to tell us our warranty doesnt come into affect until after 3 months of owning the car. Are you stupid?! He then puts us on hold and talks to his boss or someone comes back and tells us they fed exed the payment over night which was 12/27. We wait until after new yrs called this morning and guess what.......THEY STILL HAVEN'T RECEIVED PAYMENT!!!! So much for me not having to still ride my bike 7 miles in the rain huh guys? Now we can't even afford to get our car fixed because we are paying outrageously high payments with high insurance on a piece of shit car you guys sold us. Thanks a lot! I will be going to the BBB with your shady business practices and if this isn't resolved soon I will see you in court and I WILL find and talk with other people that have bought your cars to see how many other people you guys have screwed over. You people don't deserve to be in business and should be ashamed of screwing people out of hard earned money.

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