Posted in the Rising Sun Forum
#1 Jun 30, 2012
My husband and I went to Buck's restaurant tonight after getting a lot of recommendations from family and friends. We called ahead and made reservations and also to find out if children were welcome and of course they were.(So we thought) We waited over an hour for our food and when my steak came out it was burnt and tough. I told our waitress who didn't say a word. A few seconds later, a man approached me.(At this point I sort of assumed it was the manager coming to apologize for my steak.) Boy was I wrong. He came over to tell me that he had a complaint about my screaming child. My 10 month old baby was squealing a few times throughout dinner when he was excited to eat his food or if he wanted more. He was never screaming uncontrollably or crying. I was completely dumbfounded that I didn't even know what to say. I was so humiliated and disgusted that we quickly paid our bill and left. We spent 115 dollars in the restaurant, which we shouldn't have because we didn't even eat half of our entrees and we also drove 45 minutes to get there for a complete waste of time. I have been in the restaurant business for over 10 years and I know for a fact that my boss/owner of the restaurant would NEVER approach a family about their child. In fact, I really don't know any owner who would do that especially when you have high chairs, and a kids menu which means you are supposedly a kid friendly restaurant. If it were my restaurant I would have kindly went to the "compainer" and apologize, but help them to understand that everyone is welcome in my restaurant. I could understand someone complaining if my child was screaming the entire time or screaming and crying, but a laughing and squealing baby is nothing to be ashamed of. I will definitely pass on to my family and friends that this establishment is very unwelcoming and I recommend they never go back. We will for sure not ever be back!
#4 Aug 26, 2012
Bucks has really slid. It is a shame since they are slow close to my home. The service is slow and the food has really gone down hill.
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