EKU

Tucker, GA

#1 Feb 27, 2013
What has happened to AT&T connections today?
Hmmm

Richmond, KY

#2 Feb 28, 2013
There was a service outage that resulted in spotty signal and slow-to-no data from about 9am thru 4-4:30pm. Uncertain if it was weather related, technical maintenance, or what.

I had hoped they were finally turning on LTE data for our area, but when it came back on, no dice. Maybe next time...

Then again, as long as it took us just to get 3G, I suppose I shouldn't get overly impatient.
richmond

Richmond, KY

#3 Mar 1, 2013
A fiber optical cable had been cut around a construction site.
i am disabled

Richmond, KY

#4 Mar 4, 2013
i was out of phone service for five days and i called to see if i was going to be chrged for their f**k up and i was told yes. i get so pissed at them anyway coz they charge just to call ed them about anything. just like cell phone companies they charge you right on even though you have no service with them, until the contract ends. which i think is wrong. how can you pay for something that you can't use? that you couldn't pay at the time of service stopped. money hungry america !!!!
Sadly

United States

#5 Mar 5, 2013
Sad to to say, but providers being able to keep charging you, regardless of whether you're outside the service area, or merely having difficulties with your handset, are situations that are both covered in most wireless plan contracts and/or the Terms of Service agreements users agree to.

It's our responsibility as customers to know what we're agreeing to, to learn or ask how to operate our phones (and to replace them when they're messed up), and to check out areas where we want or need service to ensure signal coverage is sufficient before the end of the trial period (usually 7 days from contract signing/phone purchase, you can get your money back minus usage, and minus a handset restock fee if you got a phone out of the deal).

I have had no such prolonged outages with my AT&T wireless in the Richmond area, and have lived here for a decade. So i must assume your problem was either coverage at your particular location, or a dorked up phone.

There are pre-paid non-contract options available, and customer service people to explain things to you. Plus you have your own eyes with which to read the things you agree to before agreeing to them.

Yes, they are all about the money. Wireless providers are trying to make a buck, after all. So were landline providers before them, postal and delivery services, and every other service that costs money to operate. What exactly did you expect?
i am disabled wrote:
i was out of phone service for five days and i called to see if i was going to be chrged for their f**k up and i was told yes. i get so pissed at them anyway coz they charge just to call ed them about anything. just like cell phone companies they charge you right on even though you have no service with them, until the contract ends. which i think is wrong. how can you pay for something that you can't use? that you couldn't pay at the time of service stopped. money hungry america !!!!
Sadly

United States

#6 Mar 5, 2013
Of course, if your problem was billing related, that's between you, them, and your money handling skills.
tiredofATT

United States

#7 Mar 14, 2013
These poorly trained ppl gave me an temporarily inactive account phone number, and put my Social Security number on those folks account. Then gave me a new internet account which was never accessible.Later told me I couldn't get internet again til someone moved on my road..."no accessible ports".
Carson

United States

#8 Mar 14, 2013
tiredofATT wrote:
These poorly trained ppl gave me an temporarily inactive account phone number, and put my Social Security number on those folks account. Then gave me a new internet account which was never accessible.Later told me I couldn't get internet again til someone moved on my road..."no accessible ports".
No ports where I live either, so I have to rely on my cell phone, which is grandfathered in to an unlimited data plan, but to keep it I can't upgrade phone, AND I get my data capped after the first 15 day of the month. You'd think they could not cap my data since its not like I could be using their service on a computer since they can't be bothered to make it available...
It Is What It Is

Tucker, GA

#9 Mar 16, 2013
My dad had the same problem with the availability of service where he lives. Price he pays for electing to settle/remain in a podunk little corner of nowhere. Peace & quiet, yes. Broadband & other largely urban amenities, no.

If they *did* run high-speed lines down my dad's road, it would be available for maybe 5 new customers besides him. Even if all 5 neighbors signed right up, it would take many years for the profits from those few customers to pay for the labor and installation of all that hardware - and it's unlikely that all of them would even want or need the service. It's just not worth the risk and expense.

As for mobile data, the days of truly unlimited wireless on the major carriers are pretty much done, and as much as I miss it, I do understand it: People are connecting in more ways more frequently, with higher-speed devices, and to a web itself that requires WAY more data than back when those unlimited plans were first introduced... and more and more people are using high-speed wireless than ever before. The increased traffic, and infrastructure for future growth, have to be paid for somehow.

Smaller providers, like Sprint or T-mobile, can still offer unlimited data only because they have less throughput from their smaller customer base. But their coverage areas are a joke.

It is what it is. If you want wired broadband, you can't live in the middle of nowhere. If you want unlimited wireless, you better live in a place where one of the few remaining carriers that offer unlimited can reach... and then you better hope they don't become more popular, or that they don't get absorbed by a bigger carrier.

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