VIVINT home security systems!!! Scame...
Unhappy

Regina, Canada

#382 Jul 11, 2013
I have had apx/vivint for a few years. Out of the blue, a guy in an orange t-shirt shows up at my door offering the "deal you can't refuse". He promised me the upgrade, took my cheque and disappeared. The company has no record of the guy, had no idea any of their reps were even in my area. I decided to cancel my account in light of their shady practises. It has taken me months to finally get confirmation that my account is closed. All the while they are charging me the monthly fee. They always had some excuse to prolong the charges. My recommendation is to go somewhere else for your security system. They sound professional but their service is not.
Ticked

United States

#383 Jul 11, 2013
Vivint salesmen can to our home and came inside and looked around. That was yesterday. Tonight our whole family has become frightened due to suspicious flashlights being shone through windows. Do NOT let these people into your home. In fact my advise is to inform them at the door that you are the proud owner of a state of the art home security system already.
Fed up

Canada

#384 Jul 16, 2013
If Adt is the best why did they hire you as I'm sure their sales are over and above everyone els!of course your nit going to bad mouth your Company that's if you still want a job there? Lol
adt dealer wrote:
<quoted text>
Haha the uneducated. Don't you know that ADT will detect a line cut? Furthermore did you know that ADT uses cell links and system known as a fort knox? Yea do a little more research before you make accusations. ADT is the best out there. That's why I chose to work for them. I only chose the best.
almira

Haverhill, MA

#385 Jul 17, 2013
OMG. SCAMMERS??? ARE YOU SERIOUS??? I LOVE MY Vivint system. As someone else said before this post that they used to be Apex. But changed their name. We have NEVER had a problem.. and ADT takes 7 mins or longer to alert the police.. by that time the people have your stuff and have driven at least 10 mins away from your house.. or worse.. I have been with Vivint multiple yrs and love them.. no other company compares. As the whole they made noise on the porch and sold the next day.. paranoid much???
vivintblowsdudes

West Union, OH

#386 Jul 17, 2013
almira wrote:
OMG. SCAMMERS??? ARE YOU SERIOUS??? I LOVE MY Vivint system. paranoid much???
so, because people don't like vivint or their tactics, you try to discredit them as "paranoid" ?

is that the fking favorite buzzword today for anyone you don't agree with?

"groceries cost a lot"

oh you must be paranoid.

"my butt itches"

oh you must be paranoid.

"i use calgon"

oh you must be paranoid.

nothing about the vivint complaints here have anything to do with paranoia - the company sucks in multiple ways and people report it.

dumb shill, as if your posts are even remotely believable.
Nate

Tallahassee, FL

#387 Jul 19, 2013
The Vivint reps are definitely a well oiled machine. Had one come by, talked a decent game about energy savings, cell phone control, wireless, insurance reductions, etc.

I was interested in seeing a quote so I had him write something up. Pretty soon hes asking me to sign for my new system, and not to worry, if I don't like it I could cancel in 30 days. As I'm sitting there trying to read the paper and figure out the actual cost hes asking me if it's ok for the guy to come by right now, and that he wants to get moving to the next house, etc. etc. So I'm just kinda scanning it, planning to read it later in the week and decide if everything lines up. He then does the phone survey about the rep explaining everything to me and it's kinda weird, like they want to collect some evidence on you to use later in case something comes up.

I got back from an extended weekend trip and went to read some reviews on the internet. Lots of frustrated customers. The insane contract length, the pushy salesman, charging 2 to 3 times many competitors. The "free equipment for special homes in the area." It was becoming clear to me that they were pretty sketchy.

So I got out the sheet and went through it, what do you know I have to cancel within 3 days, by telegram? Who uses telegrams? I emailed them immediately about the discrepancy between what the sales rep said and the paper. The person I emailed claimed I couldn't cancel by email and that I had already passed my window for cancellation and the only way to cancel was to pay the $4,000 total upfront. Hah. There was some more back and forth. I told him that the terms of the contract were not reasonable and any court would see it that way. His salesman had lied and contacting him on the 4th or 5th day by email was entirely sufficient enough for him to come pick up the system. More deflection about how awesome the system is and how I would love it just give it time. I told him one last time that I was cancelling the system, and that his receipt of my email was acknowledgement. Of course he sent me another email saying that wasn't how it worked and he looked forward to having me as a customer.

It doesn't stop there. My credit card company request you wait 21 days before disputing a cancelled service. So I did the waiting game, then disputed it. I specifically asked them to block any future charges and to consider them fraudulent. 10 days later, there it is on my account,$6x something dollars, nevermind the rep telling me it was around $45. Immediately disputed the charge, and demanded my credit card company return the funds and cancel the card number.

That has been it so far. They have my phone number and email address. If they would like the system back it's here. I'll probably get some collections letter in the mail, and you know what, they can suck it. Sue me, you are a bunch of sleazy fucks that think you can get away with lying and swindling anyone into signing for your system. I can't imagine how it is for older people, with some young kid telling them how things are so dangerous these days, and he's there to protect them.

They will likely get sued a few times, fail, and ultimately reform under some other name. The glowing reviews on here are hilarious, I would love for one of these people that Loooovvvvee their Vivint system to post their actual address or phone number.
yup

United States

#388 Jul 19, 2013
Nate wrote:
The Vivint reps are definitely a well oiled machine. Had one come by, talked a decent game about energy savings, cell phone control, wireless, insurance reductions, etc.

I was interested in seeing a quote so I had him write something up. Pretty soon hes asking me to sign for my new system, and not to worry, if I don't like it I could cancel in 30 days. As I'm sitting there trying to read the paper and figure out the actual cost hes asking me if it's ok for the guy to come by right now, and that he wants to get moving to the next house, etc. etc. So I'm just kinda scanning it, planning to read it later in the week and decide if everything lines up. He then does the phone survey about the rep explaining everything to me and it's kinda weird, like they want to collect some evidence on you to use later in case something comes up.

I got back from an extended weekend trip and went to read some reviews on the internet. Lots of frustrated customers. The insane contract length, the pushy salesman, charging 2 to 3 times many competitors. The "free equipment for special homes in the area." It was becoming clear to me that they were pretty sketchy.

So I got out the sheet and went through it, what do you know I have to cancel within 3 days, by telegram? Who uses telegrams? I emailed them immediately about the discrepancy between what the sales rep said and the paper. The person I emailed claimed I couldn't cancel by email and that I had already passed my window for cancellation and the only way to cancel was to pay the $4,000 total upfront. Hah. There was some more back and forth. I told him that the terms of the contract were not reasonable and any court would see it that way. His salesman had lied and contacting him on the 4th or 5th day by email was entirely sufficient enough for him to come pick up the system. More deflection about how awesome the system is and how I would love it just give it time. I told him one last time that I was cancelling the system, and that his receipt of my email was acknowledgement. Of course he sent me another email saying that wasn't how it worked and he looked forward to having me as a customer.

It doesn't stop there. My credit card company request you wait 21 days before disputing a cancelled service. So I did the waiting game, then disputed it. I specifically asked them to block any future charges and to consider them fraudulent. 10 days later, there it is on my account,$6x something dollars, nevermind the rep telling me it was around $45. Immediately disputed the charge, and demanded my credit card company return the funds and cancel the card number.

That has been it so far. They have my phone number and email address. If they would like the system back it's here. I'll probably get some collections letter in the mail, and you know what, they can suck it. Sue me, you are a bunch of sleazy fucks that think you can get away with lying and swindling anyone into signing for your system. I can't imagine how it is for older people, with some young kid telling them how things are so dangerous these days, and he's there to protect them.

They will likely get sued a few times, fail, and ultimately reform under some other name. The glowing reviews on here are hilarious, I would love for one of these people that Loooovvvvee their Vivint system to post their actual address or phone number.
They are being sued by 5 different states for their sales tactics & the cancelation fees & deceptive practices. I've had to have them come back twice for defective gsm modules they were suppose but they still continue to put them Hoping that do not fail.
Canadian vivint rep

Toronto, Canada

#389 Jul 19, 2013
I ve been working with vivint for 5 yrs. I am a hard seller, but I respect all my customers. They all have my cell# and I follow up after every install.
I ve trained countless reps. Are sales process comes from a well known sales book, from one of the best sales professionals. We have saved a lot of homes and lives. Carbon monoxide leaks, fires, medical emergencies...etc.. Before any customer ever can be installed, they have to complete a recorded survey by phone!! They are asked if they understand that they are responsible to pay the monthly service fee for the initial term of the agreement, and if the are aware of the contract length? They have signed a legal document, they have given payment info! Now wich grown adult can complain, if they are held responsible to pay for the duration of the contract? Unfortunately, do to the rapid growth of our company, we have made billing errors, mischeduled service appointments ..etc. every single company in the world has. We sell and install the same day, because it s cost efficient. No schedule, appointments, trying to make convient times for our customer..etc. we have come to many places in Canada were local alarm companies had been monopolizing on the alarm industry, selling and installing outdated equipment for thousands of dollars. We are hated by all alarm companies. We knock over and over in the same cities year after year. How could we of grown so large, if we sucked?? The posts on here are absurd!! I am truly sorry to all real vivint customers that have had a bad expierience. All the adults who blame sales people or anything for their decision are mentally challenges individuals. All competitor post propaganda in hopes of trying to save some sales, you are a con man. The only scam. Vivint is getting better and better, and more popular every year. I ve sold mers, lawyers dentist doctors, police , soldiers, fire fighters, moms,etc... All educated, happy customers. Every day I follow up with our old sales when I'm working in a new area, we resolve any past concerns. If you get your door knocked, and your curious? Go look down your street and talk to old vivint customers who have signs. If ever you think someone suspicious is coming around protect your self and your community, ask for a business Licence wich we all have to carry or have on file at vivint before we can even sell an account. And call the police. The word scam by definition means getting taken or fooled. If some one offers you a service take it or leave it?? Our monitoring center is amazing!! And our average response times on the 2 way voice is 12 seconds. We avoid 87% percent false alarms, weekly. Get some facts on here.
fact

United States

#390 Jul 19, 2013
Canadian vivint rep wrote:
I ve been working with vivint for 5 yrs. I am a hard seller, but I respect all my customers. They all have my cell# and I follow up after every install.
I ve trained countless reps. Are sales process comes from a well known sales book, from one of the best sales professionals. We have saved a lot of homes and lives. Carbon monoxide leaks, fires, medical emergencies...etc.. Before any customer ever can be installed, they have to complete a recorded survey by phone!! They are asked if they understand that they are responsible to pay the monthly service fee for the initial term of the agreement, and if the are aware of the contract length? They have signed a legal document, they have given payment info! Now wich grown adult can complain, if they are held responsible to pay for the duration of the contract? Unfortunately, do to the rapid growth of our company, we have made billing errors, mischeduled service appointments ..etc. every single company in the world has. We sell and install the same day, because it s cost efficient. No schedule, appointments, trying to make convient times for our customer..etc. we have come to many places in Canada were local alarm companies had been monopolizing on the alarm industry, selling and installing outdated equipment for thousands of dollars. We are hated by all alarm companies. We knock over and over in the same cities year after year. How could we of grown so large, if we sucked?? The posts on here are absurd!! I am truly sorry to all real vivint customers that have had a bad expierience. All the adults who blame sales people or anything for their decision are mentally challenges individuals. All competitor post propaganda in hopes of trying to save some sales, you are a con man. The only scam. Vivint is getting better and better, and more popular every year. I ve sold mers, lawyers dentist doctors, police , soldiers, fire fighters, moms,etc... All educated, happy customers. Every day I follow up with our old sales when I'm working in a new area, we resolve any past concerns. If you get your door knocked, and your curious? Go look down your street and talk to old vivint customers who have signs. If ever you think someone suspicious is coming around protect your self and your community, ask for a business Licence wich we all have to carry or have on file at vivint before we can even sell an account. And call the police. The word scam by definition means getting taken or fooled. If some one offers you a service take it or leave it?? Our monitoring center is amazing!! And our average response times on the 2 way voice is 12 seconds. We avoid 87% percent false alarms, weekly. Get some facts on here.
It took me over a month to have someone come out not once, but 3 times in less than a year to fix problems that were not my fault. Fact the sales person lied on several different things. Fact I has no monitoring of my alarm during the times it was down. Fact I was told there was nothing they could do. Fact it took me over 2 weeks to he reimbursed for the times it was down. Facts I have a alarm company that cares I do not. Reality they suck.
ROGER

Sherwood, AR

#391 Jul 19, 2013
Too the Canadian Vivant Rep, My problem is when one of Vivant sales people preyed upon my elderly father , got on the phone and posed as me to cancel ADT . He HAD one the finest systems they had to offer and STILL HAD A CONTRACT WITH THEM , SO NOW DAD HAD TWO CONTRACTS ?? They committed fraud posing as me to provide passwords. that my elderly (87) yr old father surely provided them with . We even made it on the local news , called "seven on ur side " to expose this hard sell dishonest company, They would not leave my Dad alone , even came by the next day with 3-4 others surrounding him in the front yard . They.... after multiple attempts and written notice of cancellation finally came out at 9pm to uninstall the system. We still got charged , finally 3 months later got our money back and was left with 2 big holes in the wall, was promised they would pay to have ADT REINSTALLED , Then I get a phone call from A VIVANT LAWYER ... < yeah right . Saying I threatened his employee. and that they would press charges . I FINALLY just told them to go away and leave ME AND MY DAD ALONE . ADT came out and re-installed system for $100 about 6 months later .That is how long it took to solve this matter, so NO VIVANT DOES NOT PROTECT , THEY LEAVE PEOPLE VULNERABLE TO BREAK INS WITH FALSE PROMISES . END OF STORY
Brett

Houston, TX

#392 Jul 19, 2013
In response to Canadian vivint rep.
First, I had my salemans cell# too. After I found out that I only had 3 door monitored and no windows, contrary to what my contract said, I called his cell. He promised to come by and take a look. I never hear from him again no matter how many messages I left. Oh, if you call the salespersons cell Vivint has no record of the call or any complaints. So that is a useless endeavor.
Next, I can assure you that I never had any sort of phone interview to verify my understanding of the contract or anything else. In fact, I didn't have any problems with the length of the contract or my monthly payment. My problem was that the system was not what was described in the contract and stopped working completely after 2 years. They wanted to charge me $70/hr to have someone come out and complete the install. The reason you have someone come out immediately to install the "system" is so that the customer doesn't have time to read the contract.
My contract finally ended and I made it a point to send in my non renewal notice in every form I could (fax, e-mail, and post). They tried to offer me everything in the book to stay: free months, equipment upgrades, lower rates. You know, when you've been screwed by a company for 5 years, no matter what they offer isn't any incentive to stay. What would have been better for them was to uphold the contract and make it right from the beginning. Not offer a few backhanded offerings to try and woo me back. Vivint sucks and many, many people are realizing it. That's why they changed their name from APX. So they could keep screwing people as a different company.
Amanda

Broken Arrow, OK

#393 Jul 20, 2013
We have had our system for a week now. I love it! The sales person was not at all pushy. He sat outside with me. He came back after dinner just like I asked to talk with my husband. The system was installed that night. No upfront cost and low monthly payments. Just because you don't like the company or the person that tried to sell it to you, doesn't mean it's a scam.
Mall cop

Cancún, Mexico

#394 Jul 23, 2013
Yea
Not a rip off

Vicksburg, MS

#395 Jul 25, 2013
I have a Vivint system installed and have no problems with any of my sensors. I paid 99 install fee and first months fee of 70 bucks. App works great, tested locks and created various rules. Thermostat rules work like a champ. I have no complaints and install fees were small compared to ADT. Live video stream works great, one exception, I installed my camera pointing towards front door and drive way. Mounted inside and glare from IR at night makes night vision impossible. Thats my only complaint and its my fault for not mounting in the correct location.
fktheshills

West Union, OH

#396 Jul 25, 2013
give it up asinine shills, everyone can see through your idiotic lies on here.

vivint's tactics are immoral and that's why their reputation is sht - well deserved.
Sketchy

Des Moines, IA

#397 Jul 26, 2013
Saturday 7/20 I arrived home from work to find my boyfriend talking to a Vivint rep. I guess this was the 2nd time they had came to house trying to sell their home security/emergency system. He proceeds to make small talk, and then asks if I was the home owner and do i make the decisions in the household. I told the rep that we were not interested and that I didn't have time to talk at the moment. I then asked him (just to be nice) if he had a business card or pamphlet so i could take a look at what his company has to offer, and he said no. That's when a red flag went up. He said that he does everything for you AND sets it up. This rep only had a notebook in his hand, so i really became suspicious. He then wanted to come in and sit down and talk about. I told him once again I had no time as I had to be somewhere in 30 mins. He then asked where, and how long do i think i'd be gone, cause he could come back in a couple of hours. I told him dont bother coming back and shut the door in his face. He didn't go to the next house, he walked up the street and was gone. No crew, no truck...nothing.
Now today 7/26, we received a flyer from a neighbor 4 blocks over with pictures of a man that was in his backyard looking through windows. The neighbor was not home but caught this on his surveillance camera. I don't know if this a coincidence or if this is Vivint using a scare tactic to try and sell their equipment. Either way it's really ironic that all this is happening days after they were in the neighborhood.
Concerned citizen

Airdrie, Canada

#398 Jul 26, 2013
I am going to repost something I posted on another blog.

I want to tell you guys something fishy about this company. My house was broken into last week and they took lots of stuff and cut security cables (was not hooked up). Then about a week later “today”, I get a rep from Vivint at my house trying to sell me their security system. I’ve lived here for years and never see them around. But the thing that is messed up is that he said something that was a little too coincidental with respect to my personal life. He made mention if I was away from my house in Japan, The thing is, my wife is from Japan and their is no way he would of known that otherwise. Somethings just not right here.
Eddie

United States

#399 Jul 29, 2013
Vivit is no scam. I've did business with them the past 6 years. No problems, Good service for me. They are a legit security business.Being careful or suspicious is one thing, but folks, enough of the paranoia. My alarm went off once and the police came. What more do you want or expect.
Watch out

Bluffton, SC

#400 Jul 30, 2013
they are charging the elderly who signed no contract and refuse to disconnect the system. claim to have a verbal contract and refuse to let the owner hear it. it sounds like two differnet companies.
really offeneded

Bridgeport, CT

#401 Jul 31, 2013
some vivint salesperson was just trying to get my mother to buy their services and she wasnt interested he tried telling her our current system is outdated like he even knows what type of security we have, then he told us that there was a a bunch of break ins down the street a few weeks ago(which is false) after about 15 minutes of this crap my mom went back inside and he was walking around my neighborhood aimlessly not going to anyone elses door a few minutes later he came back saying he is new to the area and asked if i knew where he could score some pot

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