VIVINT home security systems!!! Scame...
Brett

Houston, TX

#320 Apr 10, 2013
Laura wrote:
Vivant is NOT A SCAM. We have them and love them! They are more advanced then the ADT we had and their customer service is wonderful!
Actually Vivint/APX is a horrible company to deal with. My 5 year contract is about to expire and I am so happy. The system that was installed in my home has NEVER worked. My home had an existing alarm system and I just wanted it to be monitored. Every door and window in the house and garage were monitored by the existing system. Vivint came in and disabled everything except for 3 doors in the house. Completely opposite of what was stated in the contract. I discovered this while the installers were preparing to leave. The salesman had already left. The installers refused to do anything about it stating that that was what they were told to do. I tried to call the salesman, but he would not answer his cell. Trying to contact the company was a joke as it was obvious that they didn't care. They offered to have someone come out at a charge of $70/hr to complete the install. Within a month, components began to fail. Now that I have called to notify them not to renew, they are trying to offer me free equipment and service. Horrible, horrible company. I will never do business with them again, and I warn everyone who reads this to avoid them.
rcek

Hazleton, PA

#321 Apr 11, 2013
they were very pushy on the phone when i called to COMPARE prices. i ended up getting a security package. the techs showed up the next day and told me i would get $400 of free equipment so i picked out what i wanted. then when they went to leave they said i owed $600 because they did a walk through and things totaled up. i called customer care who said they would reimburse me..still havent seen the money. i like the system, it seems to work nicely, and it allows me to sleep at ease at night, but im hoping to get my $600 back.
PssdinWI

Neenah, WI

#322 Apr 13, 2013
Basically yeah, they guy we had come into our home lied about a lot of things. Specifically he told us that if we ever moved Vivint would move our system to the new home at no charge. (We had been looking for a new home for a while and planning at that point to move eventually) The time came and I called them to have the system moved and they told me I had to pay a 99$ fee. They said I could wave the fee by signing another contract for 2 more years. Are you kidding me. No way would I ever recommend this company to anyone I know, ever. The monthly fee is also higher than agreed upon as well. If you do decide to go with this system make sure you read the whole contract including small print or you will find yourself pissed off and obligated to something you will regret. In reference to the elderly lady moved to a home earlier..yeah it does not matter what happens..You WILL pay for this system. Totally screwed in my opinion.
vivint tech

Vancouver, WA

#323 Apr 14, 2013
Yes, I was a vivint technician like the name says and no I would totally disagree with all the hate comments because vivint was probably not only the best "job" I will have but one of the most honest and respectable companies I will probably ever work for. Sorry to whoever for that "one" crappie "salesman" but trust me, they are legit. Sincerely, a former employee...
Brett

Houston, TX

#324 Apr 14, 2013
vivint tech wrote:
Yes, I was a vivint technician like the name says and no I would totally disagree with all the hate comments because vivint was probably not only the best "job" I will have but one of the most honest and respectable companies I will probably ever work for. Sorry to whoever for that "one" crappie "salesman" but trust me, they are legit. Sincerely, a former employee...
Vivint Tech, If Vivint is so honest and respectable why wouldn't they honor the contract I had with them or at least try to make things right after 5 years? Why would no one ever come out to my house after numerous calls and e-mails with out me having to pay a $70/hr charge? I even called to find out if I could buy out of my contract. Not have them cancel it, just pay it off and be done with it. The honest and respectable company said no. Now that the contract is about to expire, they want to make things right, only if I go with an upgraded package. And as for being honest and respectable, I don't believe you are a former employee. I think you are a current CSM or some type of management with Vivint. If you really are a former employee, why are you looking at these types of websites and protecting a place you don't even work for anymore?
Roget From Arkansas

Greenwood, IN

#325 Apr 14, 2013
I will say AGAIN .... They are NOT an honest company ... One of their Sales people ... Posed as me and cancelled my 87 ur old father's account with ADT ! He was gonna have to pay Vivint and rest of contract with ADT .
My father and I were on local news at 5 interviewed by ( 7 on ur side ) exposing this fraudulent company ! We were promised they would take their equipment out ... And they did @ 9 pm and pay to have ADT reinstalled ! We were left with 2 big holes in the wall and NO SYSTEM AT ALL ! End of Story
ROGER

Greenwood, IN

#326 Apr 15, 2013
Notsofast wrote:
That's interesting...I used to work for Vivint. The reps were taught by there leaders to do inappropriate things. They even award the reps they know do bad things...which encourages others to do the same. They have the reps sign paperwork to promise not to do those things but than teach them to after. It's smart legally to do that. I know a technician who was let go for informing the managers about illegal activities a rep was doing. It was ok if it was a low producer but once they found out it was one of their top producers they let the tech go.
<quoted text>
BS ......
The BBB is a scam

Las Vegas, NV

#327 Apr 16, 2013
julie40385 wrote:
Doesn't anyone check the BBB site before doing business with companies anymore? They are a wealth of info.
The BBB is a scam. Perform a Google search on: BBB 20/20 investigation.

Watch the 8minute video and you will see..........
Get your facts straight

Las Vegas, NV

#328 Apr 16, 2013
citizen wrote:
There has been a few companies in Kentucky that have resorted to scare tactics. Read the news. They were kicking in doors then showing up the next day and selling the living daylights out of their systems. I am very familiar with this company. Their systems are made by a company who sells similar models of home security devices at Walmart and other stores. Lol you all really got screwed. ADT offers the same set up for 35.99 a month. The equipment is made for ADT, and has a VERY good rep for being extremely reliable. Plus ADT employees and dealers have to be professional and do a grade A job. ADT doesn't take things lightly. Your best bet is an ADT dealer where you pay 35.99 a month and 99 dollars down. Much less cost and better service and equipment. Plus ADT has been around pretty much the longest or them all.
You are correct about 35.99 a month..........for a phone line system. Go ahead and throw your money down the toilet. You get what you pay for, because at that price a pair of scissors cutting your phone line outside of your house will disable your system. Great advice!!!!!
Frozen toes

Saint Louis, MO

#330 Apr 18, 2013
One of their reps came to my door tonight at 9pm saying a "neighbor" refer me was insist on coming in to my house and disregard my no soliciting sign.
Michael Day

Brandon, MS

#331 Apr 25, 2013
Cameron wrote:
<quoted text> Maybe you should get your facts straight before you just start blowing up the internet saying its a scam. People trying to offer to protect families with newer better technology sounds pretty good to me. Come out of your hybernation or rather your ignorant close minded attitude and hear them out. We love our VIVINT system!
Well well. Another Vivint employee planted here to support the people that write his check. Nice try, Dickhead.
Happy

Safford, AZ

#332 Apr 28, 2013
Vivint is awesome.
Roger From Arkansas

Sherwood, AR

#333 Apr 28, 2013
Michael Day wrote:
<quoted text>
Well well. Another Vivint employee planted here to support the people that write his check. Nice try, Dickhead.
agree !:)
layne d

United States

#334 May 6, 2013
Justin wrote:
Sounds like you work for them. They have not won any awards. They were APx before vivint, and come company out of Colorado before that. The reason they have changed their name three times is due to their horrible business practices. Look them up under the BBB. They have a D. Not very good.
<quoted text>
Hmm odd, if I recall vivint has numerous awards from Forbes and other reliable sources. Also I believe they have a a b+ on the BBB. Odd the things someone who knows nothing can spurt out just to have a false since of importance
layne d

United States

#335 May 6, 2013
not happy wrote:
I am dealing vivnt right now as we were broken into recently and I pressed the police button twice. My husband also called with cellophone minutes later. I later found out that my "police" button elicited no response. I found out the next day that it was NEVER enabled. A truly false sense of security is was i am paying monthly for. They are doing little in the way of compensation. I have been a customer for over 2 years and they want to offer me one free month. A slap in the face.
Well did you register your alarm with the city which is required by all police??
Beetle

Greensburg, PA

#336 May 8, 2013
I had a Vivint sales girl come to my door too. She seemed very nice. I told her I had ADT & wasn't interested in changing. She asked if there was somewhere we could sit down & talk, I said no. Then she asked if she could see my ADT I said no, she was trying everything to get into my house but I wouldn't let her see my ADT. I think it is a scam, I am very scepticle of people who want to get into UR house without being invited in. I told her twice I was interested
maylavinia

Benicia, CA

#337 May 8, 2013
Cameron wrote:
<quoted text> Maybe you should get your facts straight before you just start blowing up the internet saying its a scam. People trying to offer to protect families with newer better technology sounds pretty good to me. Come out of your hybernation or rather your ignorant close minded attitude and hear them out. We love our VIVINT system!
Always nice to hear from a Vivent employee.
I just experienced an incomplete installation. Was charged for the complete -$2,700.
Could not get it corrected though I called all day today and despite their 24 hour promise (uh, this is not in the contract. Who can wait 24 hrs for a problem with the security system?)
They are ALL about SALES.
I canceled this first day and reported fraud to credit card.
Let's see how long it takes for them to remove the DRILLED IN - who does that anymore?- crap?
I sent the cancel notice signature required after reading MANY reports of them saying they never received the notices.
This company is a scam. You are never fully aware of all the extra charges and the prices at four times retail until the tech is there and then you realize how much more.
Oh yes. The time from first call to installation was less than 24 hours. The time to fix what they failed to do? still waiting after 28 hours. Breech of Contract
crooks

United States

#338 May 9, 2013
These people are lowlifes. They forced their way in my house and tried to pressure my wife into an alarm system.. They are notorious for harassing residential communities.
Roger From Arkansas

Sherwood, AR

#339 May 10, 2013
maylavinia wrote:
<quoted text>Always nice to hear from a Vivent employee.
I just experienced an incomplete installation. Was charged for the complete -$2,700.
Could not get it corrected though I called all day today and despite their 24 hour promise (uh, this is not in the contract. Who can wait 24 hrs for a problem with the security system?)
They are ALL about SALES.
I canceled this first day and reported fraud to credit card.
Let's see how long it takes for them to remove the DRILLED IN - who does that anymore?- crap?
I sent the cancel notice signature required after reading MANY reports of them saying they never received the notices.
This company is a scam. You are never fully aware of all the extra charges and the prices at four times retail until the tech is there and then you realize how much more.
Oh yes. The time from first call to installation was less than 24 hours. The time to fix what they failed to do? still waiting after 28 hours. Breech of Contract
. We Still have BIG holes in our walls ...... Promise us the paid reinstall of ADT ! Never happened ! Scammed my 87 yr old father ... Made it on seven on ur side - a local tv station here clamping they were a company out of Utah " sales spiking " their alarm systems ! Cost my Dad alot of $$$$
brit

Bayonne, NJ

#340 May 10, 2013
I worked for this company and those of you saying it is a scam you are WRONG. it is one of the largest and best alarm companies in the industry. The equipment is much more superior to the crappy equipment you get from other dealers. They also do home automation and solar panels, does ADT offer this? I think not. They sales rep may be shady but the company is not. Read a contract before you sign it regardless of who it is with. You are an IDIOT if you just sign something without reading it. 42 months is not that long you sign for 24 with a cellphone company and you pay much more for cell phone service that is not always 100%. You also pay for the phone, you do not pay for the alarm equipment which is worth a hell of a lot more then the cell phone you fork out 100-200 dollars for. I think that vivint is worth it, there is in house monitoring which is NOT offered by other companies who outsource their monitoring services. Everything is done here in AMERICA everyone who is employed by vivint corporate works in Utah or Minnesota. I loved Vivint and am working with Vivint Solar now, I have worked for ADT and their equipment is CRAP compared to the quality and technological advances of vivints equipment. say what you want but you people clearly don't know quality and value of products in this industry.

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