Dairy Queen Sylvia Drive

Posted in the Richmond Forum

Very Unhappy Customer

Winchester, KY

#1 Apr 28, 2013
I haven't been to Dairy Queen in almost a year when I decided to give them another chance. I went thru drive thru expecting quick service . To my surprise the service hadn't changed. My ice cream was more like milk. The hot fudge that I requested was no more than chocolate syrup. The girl that waited on me was rude. I could call and complain but that doesn't help. So my advice to everyone is travel across town to the other Dairy Queen where they give good service.
Tree Top Flyer

Paris, KY

#2 Apr 28, 2013
Very Unhappy Customer wrote:
I haven't been to Dairy Queen in almost a year when I decided to give them another chance. I went thru drive thru expecting quick service . To my surprise the service hadn't changed. My ice cream was more like milk. The hot fudge that I requested was no more than chocolate syrup. The girl that waited on me was rude. I could call and complain but that doesn't help. So my advice to everyone is travel across town to the other Dairy Queen where they give good service.
Absoulutely, the Keeneland drive store has a local owner and wants your business.. The By Pass store has always sucked, the owner and so it goes, the employees just don't care.
Couldn't Agree More

Duluth, GA

#3 Apr 28, 2013
We went thru the drive-thru today only for them to get the order wrong and the girl that waited on us was a complete witch! There are 20 employees just standing around talking with nothing to do. Maybe that's why their prices are higher too. Today was my last visit there!
Ming

Duluth, GA

#4 Apr 28, 2013
It look like same person over and over hate DQ. Eat a carrot.
Worker

San Diego, CA

#5 Apr 28, 2013
I used to eat at that DQ a lot, but 4 weeks ago found a roach in my breakfast. The owner was there and was so rude I will never be back.
Hello

Richmond, KY

#6 Apr 28, 2013
This is bull the one on Keeneland is dirty the foods cold and the service is terrible!This must be the owner trying to get some customers because the one on Sylvia drive gets triple the business!
Whatever

Winchester, KY

#7 Apr 29, 2013
I don't have a problem with any of the DQ's. I wish DQ was all I had to worry about. Must be nice.
Love Keeneland DQ

Winchester, KY

#8 Apr 29, 2013
I went to Keeneland DQ this weekend and got the best sundae. It wasn't melted had the right toppings just a great sundae.
Delivery Driver

San Diego, CA

#9 Apr 29, 2013
The problem with that DQ is not the people. They seem to me to try very hard. The problem is the owner/manager. The guy is a complete fool. As I have seen on several occasions he seems to not understand the customer is always right. It matters not what he thinks as he is just the owner. His opinions do not matter, unless you are employed by him I guess. But anyway, that is the problem with that store and DQ corporate is well aware if the issues. I was even called and asked if I had seem him acting crazy any time.

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