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Frustrated

United States

#1 Oct 8, 2012
Madison bank is the most difficult bank I've ever dealt with. Everytime I call I'm transferred to at least 3 different people and 80% of the time end up transferred to a voicemail. Today, I can't rech anyone at all from any of the Richmond of berea Offices. Worst customer service of any bank I've ever been to. I plan on canceling all my accounts as soon as I get back in town. None of their phone numbers are working right now. Absolute frustration!
guess what

Richmond, KY

#2 Oct 8, 2012
Frustrated wrote:
Madison bank is the most difficult bank I've ever dealt with. Everytime I call I'm transferred to at least 3 different people and 80% of the time end up transferred to a voicemail. Today, I can't rech anyone at all from any of the Richmond of berea Offices. Worst customer service of any bank I've ever been to. I plan on canceling all my accounts as soon as I get back in town. None of their phone numbers are working right now. Absolute frustration!
it's columbus day.... they're closed
Frustrated

United States

#3 Oct 8, 2012
Ah, that explains so much. Thanks! Eases the frustration quite a bit.
heh yeah

Richmond, KY

#4 Oct 8, 2012
Correct, BUT they are the worst bank period. I closed all my accounts a few months ago and went to Park Federal. I've never been happier.
Agree

United States

#5 Oct 8, 2012
Madison bank is terrible. It's almost impossible to speak with anyone there. Worst customer service. And the stunt with charging everyone for checking surely lost a lot of business.
help

Garland, TX

#6 Oct 8, 2012
I'm wanthing to leave my bank and heard Peoples is a good bank. If not, who?
correct

United States

#7 Oct 9, 2012
Yes, peoples is a great banking choice.
Citizens fan

Macon, GA

#8 Oct 9, 2012
Citizens Gauranty Bank is the an all local bank. I've always gotten fast answers on anything I need, and they will actually loan money too! I like they have banks and branches in Richmond, Berea and Irvine.
Bank

Flatwoods, KY

#9 Oct 9, 2012
I had Madison bank for YEARS and a couple months ago I had to switch to people's bank. My debit card was compromised and I had recently moved. I had to request and address change not once, not twice, not three times but FOUR! I was a month getting my account straightened out. When I did get everything settled, I switched immediately. I could not believe the incompetence of a simple address change and reissuing a debit card!! My like was on hold because of this bank. Since my switch I have never been happier!!!
lmns

United States

#10 Oct 9, 2012
Bank wrote:
I had Madison bank for YEARS and a couple months ago I had to switch to people's bank. My debit card was compromised and I had recently moved. I had to request and address change not once, not twice, not three times but FOUR! I was a month getting my account straightened out. When I did get everything settled, I switched immediately. I could not believe the incompetence of a simple address change and reissuing a debit card!! My like was on hold because of this bank. Since my switch I have never been happier!!!
Who did you switch to?
heh yeah

Richmond, KY

#11 Oct 9, 2012
I pay all my bills online through the bank and Park Federal is so much faster than Madison Bank. It's out of the account within a day or two where Madison took up to a week. I love Park, had my car loan there first for years anyway.
Call them

Richmond, KY

#12 Nov 10, 2012
You can register a complaint with the department of financial institutions at 1-800-223-2579. They need to know!!!!
sup

Richmond, KY

#13 Nov 10, 2012
Call them wrote:
You can register a complaint with the department of financial institutions at 1-800-223-2579. They need to know!!!!
And you should.
money

Richmond, KY

#14 Nov 11, 2012
In 2010 the federal reserve bank and kentucky dept. of financial institutions filed a regulatory action against the madison bank holding company. You can read the consent order on line.
Anonymous

Richmond, KY

#15 Nov 12, 2012
tell me

Flatwoods, KY

#16 Nov 12, 2012
Guess bill Walters was the reason for the amendment!!! Hahaha! Forcht didn't keep him long either! Hope that the yogurt business works out for the college fund!! Still driving the suburban? Think not!!! Lmfao!
tell me

Flatwoods, KY

#17 Nov 12, 2012
Guaranteed I'm doing better than him:) can run a business better than he ever could:)
Just wondering

Richmond, KY

#18 Nov 12, 2012
What did bill and chuck do
tell me

Flatwoods, KY

#19 Nov 13, 2012
Just wondering wrote:
What did bill and chuck do
Chuck did nothing that I know of. Mr Walters did some shady business and got himself in a bind:)
tell me

Flatwoods, KY

#20 Nov 13, 2012
Just wondering wrote:
What did bill and chuck do
What goes around eventually comes around. You can't be dishonest and expect people to take you seriously.

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