New Cell Phone

Irvine, KY

#1 Feb 2, 2011
Boost Mobile is advertiseing on their cell phone packages that they have Nation Wide coverage and can be bought at your local Walmart store along with whats called a re-boost card to add minutes.Upon bringing my new cell phone home I started to loose service the closer I got to Irvine till I eventaully lost full service later finding out through Boost Mobiles website that Irvine is not covered thus revealing the ugly lie Boost mobile claims to have wich is Nation Wide coverage.I returned the cell phone to Richmond's Walmart where I purchased it and the Customer Service Returns Department gladly took the Cell phone back with full refund but, could not take back the Re-Boost Mobile Card that fills minutes and explained to me that Mobile Boost is soley responsible for my money back on the re-boost card due to the card being tied into Boost Mobile's account. Upon calling Boost Mobile I discovered some really bad reviews given about Boost Mobile and 1 being that they will not return a refund as well as very poor Customer service towards the customers..I was hung up on,given the run around,spoke to 6 diffrent people mostly foreign, this so called valued customer service they claim to hold is nothing but more lies and it was very discourageing for anyone to further pursue their refund just from the very 1st call. Nextel is the soul owner of Boost Mobile wich explains the lack of Customer care and a Company that is too big that it branches off to smaller ones that can give 2 shiiits about their customers. Just my experiance to share..

“Fighting Cancer”

Since: Aug 10

Location hidden

#2 Feb 2, 2011
Most cell phones have very little, or no service at all, from Waco to Irvine. That's why I have a home phone as well as a pre-paid Net10 cell phone.
Old one

Irvine, KY

#3 Feb 3, 2011
julie40385 wrote:
Most cell phones have very little, or no service at all, from Waco to Irvine. That's why I have a home phone as well as a pre-paid Net10 cell phone.
Net 10 is what most people have and I am sure the qaulity of customer value is alot higher as well
Unhappy customer

Cape Coral, FL

#4 Apr 6, 2011
They suck!!! Phones dont work and they dont refund you for mins even if not one is used and within 24 hrs. Reception really sucks!!!!!!!!!!
JimNorton

United States

#5 Apr 7, 2011
Honestly its as much your fault as it is boost 's. If you would have bothered to read the reboost card it says it is non refundable, and you bought the phone without checking the coverage area. Take some personal responsibility.

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