Dart still not meeting appts for paratransit service
Posted in the Richardson Forum
#1 Nov 6, 2012
I used to think that DART was a bonus to folks in this area.....and then I was among those folks who could hardly get from one place to another without help. Then the fireworks started between myself and the folks who work in the scheduling office. I would call and make an appt for a pickup and sure as the Moon comes up most nights, they would have different information than I was given.
With the buy out of the paratransit service, things got worse. i just tried my best to get along with them but they don't listen as much as the old office crew did.
Today for instance, I made a reservation to go from my home to WalMart at 8:40 a.m. I wrotedown the times that were scheduled and given to me. I woke up at 5:30 and was ready to go at 8:00 a.m. Which was a full 40 minutes early. NOT ONE SOUL SHOWED UP with a paratransit van, cab, or donkey!
My cell phone was dead so I was unable to share my displeasure with anyone in the DART scheduling office. I am still upset that the service has not improved as was paromised when this money changed hands. Apparently it is whomever has all the marbles calls the shots.
I think I am just disappointed that this did not improve service. I recently was told that the drivers/schedulers were brought in from New York City, California, Florida, Canada and other unknown states.
These folks apparently don't know how to read a MAPSCO! I am not aeven sure that they know what it is......but I have had all I am going to take from DART PARATRANSIT. If I have to fill up my neighbors gas tank, so be it. At least I will not have to wait in the cold for hours and go through all the messiness that comes with tangling with DART.
I WAS RIGHT, YOU REALLY HAVENOT CHANGED ONE BIT EVEN WITH OWNERSHIP so, I was correct in stating that the owners did not train these folks properly in the first place!~CHEERS/CHARLI
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