Review: Coast Capital Property Mgmt
Posted in the Renton Forum
#1 Jan 8, 2009
Coast Capital is one of the most unprofessional property management companies in the greater Seattle area. Their main focus is solely accepting rent checks and not on taking care of their tenants. If you are considering renting from them, I would advise you to look elsewhere, as they will treat you poorly, and treat you like they are doing you a favor by paying them rent. Please do your research, find a Property management company that is there for you and not just the monthly check.
#2 Jan 20, 2009
We apologize for your negative experience and would like to hear from you. We want you to know that we strive to provide the best service possible and greatly appreciate any criticisms from any resident. If you are a resident, our phone number is posted in your building, please feel free to call us any time with any complaints or advice on how we can better serve you. We hope you can appreciate that the property management business is highly unpredictable and that we do our best to deal with any eventuality to the best of our ability. Thank you for your concern and we look forward to hearing from you.
#3 Apr 9, 2009
I lived in a building that Coast Capital took over as property managers halfway through my lease. The old company was caring, thoughtful, and even treated their tenants like REAL HUMAN BEINGS! I heard that they let people pay their rent a little late if they were going through a hard time and explained the issue to them, etc. The experience, therefore, when management changed was VERY shocking, to say the least. Constant, annoying, and time-consuming letters and changes all slipped under the doors in the form of really unprofessional notices. New live-in management that treated the tenants like we were lucky to live there and almost as though we were suspect criminals. They most certainly are NOT of the mindset that "the customer is always right." Acutally, they don't treat tenants as customers, at all. They treat them like an annoyance.
One of my neighbors told me that they informed her that they couldn't find her rent check for May 5 months after the fact. She had paid her rent and was really mad that they were making her "prove it," even though it was their poor organization etc. that lost her check. They went so far as to evict her 6 months afterwards even though she had paid the rent. She said she was out of town for 2 weeks and they used that time to clandestinely work with a corrupt judge to evict her without even notifying her about it. They THREW HER STUFF OUT ON THE STREET for bums to take. EVERYTHING. Can you believe that?!? She is suing them but can't believe that these people even threw away pictures of her dead mother, tax information, checks, I mean everything. And she had NO IDEA that they were going through with trying to evict her for THEIR mistake in misplacing a check.
These people are crooks and you should NOT rent a property that they manage. They will make your renting life annoying and irritating, if they don't go so far as to ruin your life. Rent from a credible place where they are nice to you when you call...and treat you like a customer, not a criminal.
#4 Apr 22, 2009
We apologize for all of the troubles you have been through over the last couple of months, and we would like to respond too many of the comments you have made in this criticism. Regarding the issue of the check for May, the reason why we took five months to take action for a missing check was because we gave you that time to find a receipt for your money order and to clear up the issue. Since we never received the money order and you failed to communicate with us in any way proof of that money order or to pay your rent in another manner, we had no choice but to begin the eviction process. You were notified of the eviction because our resident manager saw you tear the notice off of your door, and since uncontested evictions take at least 45 days to process, corrupt judge or not, you had plenty of time either before or after your two week absence to respond to us or to contest the eviction. When we processed the eviction we did it according to the letter of the law with a sheriff present. Also following the law we kept you personal items and have them sitting in our office waiting for you to pick up. We understand that you may have been in a difficult position but since you had told everyone that you were on vacation at that time and that you hadnt had any problems paying rent for five months we find it difficult to believe that you were struggling. We also attempted to contact you multiple times before and after your eviction in order to discuss the issue, but you refused to return our calls. If you would like to come in and pick up your personal items fell free to give us a call and schedule a time. We apologize that you see our giving you five months to resolve a missing check issue and our multitude of attempts to communicate with you, which you ignored, as criminal.
Coast Capital Property Management
#5 Feb 17, 2011
When I moved into Davis Place in Seattle, it was in decent shape, the apartments were in good repair, and the rent was reasonable. We tenants cooperated to keep the outside tidied up. A year later the owners hired a property-management company, and things quickly went downhill.
Soon after they took over, I had to plug in a battery charger in the laundry room -- it has the closest street access -- to revive my car. Their new manager, Brenton Holland, told me that I was (verbatim!) "stealing [his] electricity"! He didn't even own the management company yet, but already he was thinking like a predator, willing to get in my face over maybe a nickel's worth of juice. Naturally, the rent soon went up -- by 20%; a year later they went up another 20%, to where I was paying 150% of my original rent -- for crappier maintenance and a derelict-looking outside.
Coast Capital, that management company's successor, is carrying on the tradition by deferring maintenance as long as possible while charging as much as possible.
When rents came down after the recession hit, no one bothered to inform me that neighboring apartments had been going for lower rent for over a year, so I kept paying the higher rate. I moved out a month after I found out about that rip-off. Here in WA State, what Mr. Holland did is unfortunately not illegal, but it certainly is unethical and shows you the Coast Capital mindset.
Now that I finally moved out, Mr. Holland is now jerking me around for my security deposit, not returning messages and trying to play me off against the owner, who according to him is withholding the money. Yeah, right. If that were, true, he would return phone calls, but apparently he lacks the social graces to do that. Passive aggression and delay seems to be a staple of (slumlord) property managers. I'm left with option but to go after him in Small Claims court, which in WA State is a royal PITA and leads to not much unless you're willing to proceed further to Superior Court -- more filing fees and delays, natch -- to enforce payment.
Do NOT do business with either Coast Capital Prop. Mgt. or Brenton Holland. Find a reputable outfit with which to do business.
#6 Oct 25, 2011
I agree, never do business with Brenton Holland,
Coast Capital Property Management and Cascade Corporate Housing. He is getting a bad reputation in the Sacramento area for not paying his rent in apartments. He rents out for people who need their homes remodeled due to flooding or fires. He gets paid from the insurance companies and doesn't pay his rent at the apartments or hotels. FRAUD
#7 Jun 26, 2012
Is Coast Capital Property Management one in the same as Coast Property Management in Everett, Washington? Please answer this. Thank you.
#8 Jun 26, 2012
Is anyone here familiar with Coast Property Management of Everett, Washington and knows of any complaints about them? Thank you.
#9 Jul 20, 2012
Yes it is the same company.
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