Review: ML Movers Moving And Delivery Services

Posted in the Redwood City Forum

Susan R

Santa Clara, CA

#1 Mar 22, 2012
Palo Alto, CA 3/22/2012
ML Movers was a pleasure to do business with, from beginning to end. I've used them three times and communication with the office was clear about the work to be done and the cost. The movers knew how to pack my stuff so that nothing was damaged, and nothing was. There were no surprises. I'd recommend them without any hesitation.
Farooq J

Santa Clara, CA

#2 Mar 22, 2012
San Francisco, CA 1/30/2012
This is how a business should be run.

We've used ML Movers twice now, and I wholeheartedly recommend them. Not just the high quality of their service, but the fact that it was high quality in similar ways for all of our interactions with them makes me think there is a very high quality process operating behind the scenes.

The good: The movers were on time. It was a reasonable flat rate charge so you don't have to worry about getting gamed on time spent, materials, stairs, etc. The people on the phone are very professional, intelligent, and thorough. They sent three movers for a two bedroom apartment. The movers packed everything incredibly well and efficiently. We were the bottleneck in the process--not them. The head guy on each of the moves was very professional and well-spoken. And here's the kicker: they broke a lamp. We talked about it. They discussed it, took a picture, and had me write it down on the paperwork. Monday morning I get a call that they're sending me a check for what I think is a fair amount. Incredible.

The bad: Can't think of anything. Honestly.

In short, the fact that these guys seem to have a great organization that leads to high quality service is why I'll use them again and recommend that others do so as well.
Chris K

Santa Clara, CA

#3 Mar 22, 2012
San Jose, CA 3/12/2012
They did a good job protecting all my valuables. Everything arrived in one piece and without any chips/nicks. I own some expensive furniture and am a pretty particular person, so this was an important attribute that I looked for when I researched moving companies. It's also the reason I chose ML Movers over GoPro. GoPro was more professional with their documentation, communication, and in general seems to have their act together. However it seems based on other Yelp reviews that they don't wrap everything unless you ask them to and they didn't seem as eager for my business as ML did.

I deducted one star because I felt that the movers moved pretty slow. It seems like they weren't really motivated to get the job done quickly. Perhaps that was because I was being billed on an hourly rate. Unfortunately the move ran 1.5 hours over budget. My suggestion to future customers would be to go with the flat rate option.

I should also mention that the communication with Elias, the Office Manager was very good.
Daniel R

Santa Clara, CA

#4 Mar 22, 2012
San Jose, CA 3/14/2012
Showed up at my house. They were highly professional and moved very fast. They wrapped up my furniture in plastic and blankets. I had 2 rooms full of furniture and it took less then 4 hours. Their insurance is $.60/ lb so I was worried about my TV. But nothing bad happened. I had three movers. Two of them were completely on the ball. The third guy was a trainee.

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