Business Owners Raise More Complaints...

Business Owners Raise More Complaints About Yelp

There are 93 comments on the CBS 5 story from Sep 19, 2008, titled Business Owners Raise More Complaints About Yelp. In it, CBS 5 reports that:

Business owners are raising more complaints about the popular consumer review site Yelp.

Join the discussion below, or Read more at CBS 5.

Phil Fisk

Salinas, CA

#49 Sep 20, 2011
Would you mind posting your opinions about Yelp at www.saveusfromyelp.com ? thank you for your support
MntnMan62

Rahway, NJ

#50 Sep 20, 2011
I posted a review of my favorite restaurant. It was a positive review and they filtered it. The restaurant had a 2 star rating. I gave it 5 stars as I go there every Friday with my wife and son. I'm a real person with exactly zero interests in the restaurant business. I'm just a legitimate person who is offering a legitimate opinion. When I realized my review was filtered, I noticed that there were 8 other reviews that had been filtered, all with 4 or 5 star ratings. I complained to Yelp and they of course did nothing. I finally told them to close out my account. Yelp is a joke.
C Robert Diacnik

Cathedral City, CA

#51 Sep 24, 2011
Yelp is completely biased, a closed system that hides honest and accurate reviews. Yelp is completely corrupt. As a business owner who maintains a flawless rating from the BBB, yelp only posts negative reviews about our company - and HIDES all of the many positive reviews about our company. Glad that google dropped yelp from its places page and that it decided NOT to buy Yelp. Smart move Google. Yelp is tired, and a hopeless business model.
Phil Fisk

Salinas, CA

#52 Sep 24, 2011
My story is the same as thousands of others. I intend to help get the word out to business owners and consumers on how we can take action. Visit www.saveusfromyelp.com to voice your complaint then visit https://www.ftccomplaintassistant.gov/ to file a complaint with the ftc. If you are wondering about laws governing consumer testimonials visit http://www.ftc.gov/opa/2009/10/endortest.shtm
John

San Mateo, CA

#54 Sep 30, 2011
Yelp.

.Y Yes We'd like to see Yelp die.
.E Erase Yelp til can't see.
.L Lie is yelp's born.
.P People say Yelp is suck.

scott

Seattle, WA

#55 Nov 14, 2011
Yelp is a joke! My adviser told me to ask my customers to write reviews when they are blown away by the service I provided. I had some great reviews started on the yelp site. They are gone now. I will not call my customers to ask to re-write a review. It is a shame that yelp does this to hard working self employed people.They should be ashamed of themselves. I am proud to work with dirty hands and a clean soul. It is nice not having to look over your shoulder when walking down the street. Yelp is a sound a dog makes when it is hurt. Yelp is like a wounded dog that should be put to sleep.
Yelp is absolute BS

Pflugerville, TX

#56 Mar 9, 2012
I recently opened a business and noticed most good reviews are being filtered. Then I started looking at businesses I frequent as I have first hand experience at them and found they had mostly bad feedback. Of course, the good comments had been filtered. Makes you wonder if yelp isn't deliberately filtering for negative comments to feed the drama America craves. After all, look at all the reality shows. They are full of negative drama. Yelp has some smart marketing people to jump on that craze but in the process are hurting some good businesses out there in order to line their own pockets. Greedy bastards.
Mel

Upper Marlboro, MD

#57 Mar 10, 2012
Try www.AmericanEateries.com

Here's a video about the AmericanEateries.com :
&fe ature=player_embedded

They give away $25 restaurant coupon every week and give away free t-shirts.

They don't charge users or restaurants for anything.
Maureen

Washington, DC

#58 Mar 13, 2012
Yelps bs wrote:
I have had yelp remove several positive comments by real people who posted them. When asked about it they gave some BS about only leaving the posts on for a certin amount of time....
I wish this were true. I've had a blatantly false negative review sitting on my listing for far too long and they won't remove it or close out my listing.
Maureen

Washington, DC

#59 Mar 13, 2012
Phil Fisk wrote:
SaveUsFromYelp.com is another outlet for people frustrated with Yelp. Feel free to vent your frustrations there. This company has way too much power and shows way too little responsibility. There needs to be more information about this business available to consumers and business owners. Share this new reviews site with your friends.
This is just a Yelp sign-up page.
AMark

Evanston, IL

#60 Apr 24, 2012
It is an interesting point that Yelp filteres out some reviews; however, their filtering process is not foolproof in that both good and bad reviews get filtered, so:

1). Legitimate good reviews are removed or hidden. There are businesses with 100's of good reviews you can not see right way because they end up in the filtered section.
2). Legitimate bad reviews are removed and anger Yelpers. If you had a real complaint, and the day after it was placed, it was gone, you would feel betrayed by Yelp like the women who's "legitimate" review was removed from your profile.
3). False bad reviews sometimes remain and Yelp will do nothing.
4). Yelp offers paid advertisers the ability to hide competitors and manage reviews for a price (currently $3,000 to $12,000 a year) on
a contract with a $1,000 cancellation fee and automatic renewals.

Look up Morning Glory Bakery in Chicago who sued Yelp (and Yelp profile shows them CLOSED even though they are still in business).
Google Yelp scam, complaint, ripoff and there are thousands of postings about people who were wronged by Yelp.

In twenty years running a business, I have had real compliments removed, I have had reviews placed on my profile from people who never visited me or went to a competitor and then mistakenly placed the review on my profile. In the latter two cases, Yelp refused to assist.

Yelp review system is not perfect. It is easy for someone to place negative reviews about your business either as a means to get free things or simply that there are people who can never be pleased.

A complaint should be a cry for help from a consumer to fix a problem. Placing an anonymous review does not help the consumer and does not allow the business to make good on an error. A larger business has hundreds of people they will never know by name and it is easy to accumulate many bad reviews for minor infractions. This only serves to create friction between businesses and consumers.

In the Yelp system:
Good reviewers are unhappy.
Bad reviewers are unhappy.
Businesses who's good reviews are hidden and bad reviews are not are unhappy.

In the end, Yelp wants business to pay outrages sums to support them.
See "yelp advertising a ripoff for small businesses". It is a wonder that Yelp has not turned a profit and it's stock is down by 30%.

Yelp has potential to do good. It just hasn't arrived there yet.
Chef Jason

United States

#62 May 9, 2012
Yelp will control what reviews make it to the site depending if you pay them. Ask a business owner. Yelp is bias and untrustworthy
Danny Antwi

Toronto, Canada

#63 Jun 14, 2012
I'm really sorry about these complaints you all have because review sites like this are necessary for both consumer and businesses to gauge client satisfaction which is a mutually desirable end.

What have you done about it since learning about this, it can be frustrating but throw your support behind and honest and thought out start-up or even an existing service like it of your choosing. I'm sorry google hasn't developed that and faacebook is not a solution either.

This might appear self-serving but note this, I decided to start RaveOrBash because of my deep concerns for consumer issues being one.

This fall, we will change the face of consumer reviews, we'll tackle fraud and cliquey memberships among others.

i'll keep you posted but follow us on twitter for more updates and throw your support behind us now on facebook.com/raveorbash by liking us and sharing with your network.

A balanced consumer review site for all is on it's way to being your destination on the web for all consumer reviews.

Raveorbash.com
raveorbash.ca
raveorbash.co.uk

This Fall

Since: Aug 08

Location hidden

#64 Jun 28, 2012
Interesting complaint regarding review scams...found yelpscam.com and yelplosangeles.com to be helpful. Very similar to how the mafia works...when I saw the number of $300 plus per month and the use of intimidation I figured it will be heading to the supreme court soon to get everyone to pay for affordable review insurance.

Since: Aug 08

Location hidden

#65 Jun 28, 2012
metoo wrote:
Yelp is anti-business enterprise, but consumers are smarter than Yelp wants them to be. They know Yelp is a joke.
Extortion is not a joke.
Scott

Raleigh, NC

#66 Jun 29, 2012
I work at a nice restaurant that opened 2 months ago. The ONLY reviews that show up on Yelp are average/bad submissions, yet I know that several guests have tried to leave positive comments. Interestingly, I've witnessed -- more than once -- my manager taking a call from someone at Yelp saying they can "help him get rid" of some of the negative comments if he would buy a membership. Yelp is a joke. The reviews are filtered. Any time that happens, credibility is lost. By the way, the Better Business Bureau operates the same way.
Jennifer P

Lincolnwood, IL

#67 Jul 2, 2012
Same story here. Most of my reviews are all negative, go to the filtered page, and voila!!! 5-star reviews galore. Yes, some are from new Yelp users, but there are plenty that are from people with anywhere from 2-10 prior reviews.

Yelp contacted me for months in regards to advertising, I always declined. In a few last ditch efforts, the "We may be able to help with reviews" line came out.

Anyway, I became so sick of Yelp's extortion like fraudulent practices, I started contacting other people who were having the same problems. Hence the reason I am here. Alone we don't stand a chance, together we have some credibility and power. Please visit my page, http://www.facebook.com/yelpisafraud . Feel free to post anything you like. I have also posted some creative ways to get around Yelp's review filter.
Jennifer P

Lincolnwood, IL

#68 Jul 2, 2012
Scott wrote:
I work at a nice restaurant that opened 2 months ago. The ONLY reviews that show up on Yelp are average/bad submissions, yet I know that several guests have tried to leave positive comments. Interestingly, I've witnessed -- more than once -- my manager taking a call from someone at Yelp saying they can "help him get rid" of some of the negative comments if he would buy a membership. Yelp is a joke. The reviews are filtered. Any time that happens, credibility is lost. By the way, the Better Business Bureau operates the same way.
Scott, see my post below. My page might be helpful to you. I have some ideas on how to get around the yelp review filter, places to share you story, and fellow businesses experiencing the same thing as you.

http://www.facebook.com/yelpisafraud
Jennifer P

Lincolnwood, IL

#69 Jul 2, 2012
Phil Fisk wrote:
SaveUsFromYelp.com is another outlet for people frustrated with Yelp. Feel free to vent your frustrations there. This company has way too much power and shows way too little responsibility. There needs to be more information about this business available to consumers and business owners. Share this new reviews site with your friends.
I just liked your page. I have a similar page with tips about how to get around yelp's review filters, and members have also been posting great content.

http://www.facebook.com/yelpisafraud
Lance

United States

#70 Jul 2, 2012
Yelps bs wrote:
I have had yelp remove several positive comments by real people who posted them. When asked about it they gave some BS about only leaving the posts on for a certin amount of time....
IF YOU WANT TO HELP YOURSELF:

1. Stop doing hyperlinks to yelp from any website.
2. Do a hyperlink to another competitor of yelp. citysearch google+ facebook superpages or any other directory (one you think looks nice and lets you manage better. or just seems more professional and fare:)

3.on a search engine either yahoo google bing etc. do a search of your business profile on that competitor directory. If it does not have it on the first five page results forget it.

forget all that lawyer and suing crap. you can sue them by taking their traffic =$$$ or your traffic they want bad!

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