please be aware before choosing good ...
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tinkertoy

Kent, WA

#21 Dec 14, 2009
Well, I took my son there when he overdosed on pills(stupid teens). Anyway, the help there was just okay at best and the doctor that helped us was an idiot. For one she was laughing at my son, this is not a laughing matter. Then we are told that one of the drugs that he is suspected of taking(ecstasy) really isn't that bad of a drug and not to worry about it. Are you kidding me? I won't go there again. I go out to the Enumclaw Hospital. I have had two surgeries there and have taken all of my kids there if needed. It is a small hospital, but I haven't had any problems.
Anna

Gig Harbor, WA

#22 May 27, 2010
My husband went to the ER and the intake nurse was very nice and asked alot of questions, my husand (we thought) had pneumonia, and he was having some heart pains, I told the nurse he needs nitroglycerin for his heart, she said the doctor can write a prescription. He got an x-ray and a cardigram and we were transferred to another part of the ER (west) the nurse informed my husband that he had high blood pressure and she told the doctor, the doctor told her that it was because my husband was waiting in the ER for a long time. The doctor came into see my husband and asked what was going on, my husband told him and added that he was having chest pains. The doctor asked if he had insurance and my husband said no and the doctor than said "so you cant pay for this," my husband said no. The doctor said he will give him the number to Sea-Mar because they dont care if you have insurance. He listened to his chest and said he had bronchitis and the pains were because he was coughing too much. The nurse reminded him of the high blood pressure and he didnt say anything. He then asked my husband if he did any cocaine, marijuana or heroin, my husand told him no then the doctor walked out. IS THERE A LAW THAT THE DOCTORS LIVE BY "FIRST DO NO HARM" WHAT DOES THIS REALLY MEAN... SHOULDNT EVERYONE BE TREATED WITH RESPECT,WITH KINDNESS AND COMPASSION EVEN WHEN THEY DONT HAVE INSURANCE.... THIS WAS HUMILIATING TO MY HUSBAND. HE DIDNT EVEN GET HIS PILLS FOR HIS HEART.. IF ANYTHING HAPPENS TO MY HUSBAND........
GS Employee

Seattle, WA

#23 Jul 20, 2011
It is so sad you all have had such bad experience at Good Sam. In my experience, all hospitals have physicians who miss things that unfortuately lead to horrible circumstances such as those mentioned previously.

It is unacceptable to treat patients without respect though. I hope you guys will come back and give us a try- lots of great changes recently.

ER nurses unfortunately (and unexcusably) get numb to humans in pain and distress. They see so many people coming in faking symptoms to get attention, and or pain medication. They see people using the ER facilities as a family doctor which clogs the system. It is difficult to treat people for conditions that are not emergencies when the hospital will not be reimbursed.

Many people are going to lose their jobs soon because people without insurance do not pay their bills and come to the ER frequently for non-emergency conditions. It is in the best interest of the patient and the hospital for people to go to the low cost/free clinics for things that are not emergencies.

Since: Jun 11

Puyallup, WA

#24 Jul 20, 2011
Stories like this could be told about any ER. I have found GSH ER to be quite competent and except for wait times overall excellent.
Mel

Spokane, WA

#25 Oct 16, 2011
Cheri, very sorry for your loss and I agree about this hospital. I have been to this ER more than once. The last time is the LAST TIME. I waited forever- I first walked in the receptionist was rude, impersonal and I was ashamed for the hospital. I was told to go to the ER that day because my nurse was concerned re: symptoms of a stroke. I waited so long in the waiting then the ER room that I fell asleep. I got woke up by a very rude Dr. who impatientlwhat he could do for me, I told him my symptoms and the nurse had said to come in. He said that they have to tell you to come in, I am fine (not one test was given), but he said is something wrong because you are acting drugged. I was appalled. I had just woke up! I was not on drugs,don't smoke or drink. He said that perhaps I have sleep apnea-I fall asleep during the day. He said to go get a sleep study done! I was dressing the nurse opened the curtain, I yelled not dressed, she shut it then I heard the nurse say to the Dr.'she is still dressing', the Dr. said,'no, she just wants more sleep. RUDE! But worse, I still have these numb symptoms, I can't wait for my DR. to open tomorrow so I can ask and tell them they should NEVER suggest that ER to anyone. I am a mom of 5, no drugs, no alcohol, nothing, I deserved to be treated with respect and dignity. Incidentally, my husband took off work twice to take me and then pick me up, I am thankful I didn't do as the nurse said and have an ambulance take me.
Mel

Spokane, WA

#26 Oct 16, 2011
GS Employee wrote:
Many people are going to lose their jobs soon because people without insurance do not pay their bills and come to the ER frequently for non-emergency conditions. It is in the best interest of the patient and the hospital for people to go to the low cost/free clinics for things that are not emergencies.
There are no 'free' clinics, which is precisely what IS needed in order to treat someone coming in on a non-emergency situation. I just wonder how much a non-profit hospital might save money by having two units- a triage/no-cost unit for those 'non emergencies' and those life-threatening/truly ill unit ER for the rest. As far as insurance goes, a non-profit hospital's staff should not be treating patients based on their ability to pay- so their 'sour grapes' should be shared outside the listening ears of the patient, regardless of their illness, reason for being their, payment method, lack thereof OR when one is dying. Treat each patient as they should be treated- with dignity and respect. Not every patient knows whether something is an emergency or not, in my case, I was told to go (and I HAVE insurance) based on my nurse's worry about a stroke. I was treated rudely by EVERYONE and not ONE test was done. I have been around healthcare all of my life, there is no excuse for that. If the employees feel so strongly that their patients aren't good enough for their hospital, then they probably should find other employment outside healthcare- because healthcare is entirely about service to the people- it is not a nurse or Dr.'s place to consider the money's bottom line in treating someone. It's up to boards and those that are given that responsibility to worry and then troubleshoot how to fix that. Perhaps not charging $10 for a bandage that I can get at the store for 50 cents would be a good start. If I paid your employees based on how you treated me, you would owe me money. Find a new line of work.

Since: Mar 12

Location hidden

#28 Mar 27, 2012
I am so sorry about your daughters death. If you haven't already you need to contact an attorney that specializes
In wrongful Death cases. Any ER Physicans should no the signs of viral menigatis which is likely to strike a person in their 20's for various reasons.

Since: Mar 12

Location hidden

#29 Mar 27, 2012
concerned provider wrote:
Cheri-I am so sorry for your preventable loss. My prayers are with you and your family. I am a local medical provider practicing in the Bonney Lake/Puyallup area. I have heard countless similar horror stories from my patients regarding care at Good Sam. Most of these stories are regarding missed diagnosis and poor/inadequate treatment of potentially life-threatening illness. I have recently taken the stance of recommending my patients NOT seek GSH ER if I feel they need emergent care. I can only hope the hospital will undergo some radical revamping of their care standards now that Multi-care has taken over management.
Dr have you gone to the board and
Let them know what your patients
have told you? It's not just limited to
The ER. I too was misdiagnoised in 2002 and am still paying a heavy price.
In fact on we'd this week I am having
Major surgery which is invasive at Swedish Hospital in Seattle Which is
directly related to Good SAMs mis diagnosis. First do no harm second if you know people that have been damaged or had unneeded pain or suffering by the staff at Good Sam please speak up.
Suing GS

Seattle, WA

#30 Mar 25, 2014
@GS EMPLOYEE:

What you call numb I call negligence. I was taken to GS involuntarily after a work emergency required me to work for 72 hours straight with no sleep, few breaks, no food, little hydration and what ended up being excruciating injuries to my back and feet after standing on concrete warehouse floors lifting and bending all weekend.
All I wanted to do was go home, submit my expenses and sleep. Long story short, my father called paramedics when he saw the condition I was in, and being severely dehydrated I had lost my voice. I tried to explain the situation, and the EMTs promptly ignored everything I managed to say, assuming no one could stay awake and work so long without being some kind of druggie. The ER nurses made the same assumption (lousy diagnostic technique), and were hence the most abusive, condescending, sadistic, unprofessional, negligent bunch of succubae I have ever had the misfortune of encountering. They refused to call my husband, forced me to give a urine sample while one of them stood six inches from me and stared straight at my genitals, they refused to give me any water even though I was severely dehydrated, hoarse, and sobbing, while they rolled their eyes and said, "You'll have a saline IV, you don't NEED water...", like I was just such a pest, despite the fact that, aside from the goddamned water, wanted only to be allowed to go home before it was too late to enter my expenses and would lose all the money I worked so hard for, which did happen, thanks for that.
Here's why I'm suing you pricks: I specifically told the worst of the "nurses" I did not have time and did not wish to be made to sleep, and she put a benzodiazepine into my IV ANYWAY, which is contraindicated for the medication I take, which she knew I took, and moments later when I couldn't breathe, got dizzy and sat up on the end of the bed and began to hyperventilate, terrified, the nurse barely looked up, and said to me, "Well, you're coughing, so you can breathe just fine," like you would say to a child stalling bedtime by asking for a drink of water. I really thought I was going to die right there and no one would do anything about it because of an ignorant, prejudiced assumption! When my panic made it worse I started gasping & crying. She looked at me with disgust, like she was sure I was faking it, that jaded know-it-all, judgmental, have-better-things-to-do-peopl e-with-real-medical-emergencie s attitude from your quote. My mom is a nurse, I get it, but this is an example of letting that exhausted, overworked, underpaid, unappreciated feeling endanger your patients. She then yelled at me, "Get back in bed!" It gets worse, but I'll save it for the dissertation.
I saw that another poster claimed to have been given an unnecessary CT Scan. I woke up with my head in the machine, & was later sent a bill for $10,000. Maybe they ordered it because they were baffled when my urine came back NEGATIVE for drugs, but it sounds more like fraud. I submit they're excessively treating patients on Medicaid or great private coverage like I have & who are incapacitated, won't question or possibly even remember what procedures were performed (I don't!), & besides, who looks at the bill when it's paid 100% by someone else, especially a druggie, right? I cannot stand this attitude to patients who do struggle with addiction, so pervasive that you profile everyone who comes in before you even begin your diagnoses, which in my case was never performed once they all made up their minds anyway, and it's funny, once that drug screen came back clear I didn't see anyone for several hours, in fact none of the abusive jerks who "treated" me had the nerve to show their faces in my room again; I was awakened by the mental health professional, who promptly violated at least two HIPAA laws before finally granting my release from what is the single worst excuse for an ER in existence. I only ever plan to set foot in (step in) it again to pick up my large check.
Suing GS

Seattle, WA

#31 Mar 25, 2014
Mel wrote:
<quoted text>
There are no 'free' clinics, which is precisely what IS needed in order to treat someone coming in on a non-emergency situation. I just wonder how much a non-profit hospital might save money by having two units- a triage/no-cost unit for those 'non emergencies' and those life-threatening/truly ill unit ER for the rest. As far as insurance goes, a non-profit hospital's staff should not be treating patients based on their ability to pay- so their 'sour grapes' should be shared outside the listening ears of the patient, regardless of their illness, reason for being their, payment method, lack thereof OR when one is dying. Treat each patient as they should be treated- with dignity and respect. Not every patient knows whether something is an emergency or not, in my case, I was told to go (and I HAVE insurance) based on my nurse's worry about a stroke. I was treated rudely by EVERYONE and not ONE test was done. I have been around healthcare all of my life, there is no excuse for that. If the employees feel so strongly that their patients aren't good enough for their hospital, then they probably should find other employment outside healthcare- because healthcare is entirely about service to the people- it is not a nurse or Dr.'s place to consider the money's bottom line in treating someone. It's up to boards and those that are given that responsibility to worry and then troubleshoot how to fix that. Perhaps not charging $10 for a bandage that I can get at the store for 50 cents would be a good start. If I paid your employees based on how you treated me, you would owe me money. Find a new line of work.
Well said, Mel! This is such a dangerous attitude for clinicians to have, and it's baffling to me. In what other industry would the consumer ever be forced to agree to pay for something a) sight unseen, b) without the benefit of pricing information, and c) be completely at the mercy of the service provider to use sound judgment and integrity when the whole system has incentivized overbilling, keeping people sick, overbooking and getting kickbacks for prescribing the hell out of certain medications when another, or NONE would be the most therapeutic? Oh, and as an added bonus get treated like a waste of time, well where do I sign up?

It's PREPOSTEROUS. I have sleep apnea, told my RN this & she insisted on a sleep study just to satisfy herself that I wasn't making it up. I tried for weeks to obtain any pricing info so I could figure the cost based on my coverage level, & from the clinic director to the guy gluing the electrodes to my head, none could (would) provide even a ballpark estimate, & naturally in the end the price was exorbitant, yet I'm just supposed to grin and pay it like an idiot. Imagine buying a car on the same premise. I disputed the charge to no avail - surprise, surprise, the HOSPITAL"investigated " & found that the charge was valid because, after all, I'm the patient, and in this bass ackwards system it's the consumer who carries all responsibility for the quality, legitimacy and pricing detective work of the services they're provided, but hey, the customer is king - they drive the market so if they aren't satisfied, they can just...choose not to receive services that may or may not improve their health, save their lives,...huh. I thought that was coercion, if not extortion. Oh,btw, doctor shopping is illegal, so make sure you hire a psychic or be a real lucky person or wish or pray that you are satisfied with the service provider before you choose him / her. You know, the same informed, careful ways we make all buying decisions in a free society. The medical industry as we know it is a wart on the ass of the free market economy, & like we all know it's there, but we all collectively agreed at some point to ignore it instead of burning it off! WHY?!

Well, it's all a matter of incentives. We need to start caring how much our insurance is billed even when they cover 100%.

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