Review: Hornbeck's Auto Repair

Posted in the Puyallup Forum

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Forever Honest

Puyallup, WA

#7 Aug 22, 2008
Funny how ALL these complaints are from SEATTLE - when the business is in PUYALLUP - about an hour's drive away --- AND are all in about a week's timeframe! Also - the way the comments are worded are VERY SIMILAR! Hmm... looks like someone IS trying to pull a scam here - and it ISN'T Hornbeck's! Reader beware!
bob gearhard

Seattle, WA

#8 Aug 29, 2008
this place is the most honest place i have ever seen.the owner saved me big $in repairs. they only do word of mouth and are very busy.Thanks hornbeck family.

Port Orchard, WA

#9 Dec 17, 2008
I wasn't too pleased with the service....the man in charge didn't know what antifreeze was
Grant Wagner

Port Orchard, WA

#10 Dec 17, 2008
Well I went there a while go, and when I mean a while ago I would say about a year ago. I wouldn't recommend going there, it is mediocre. Since it is local maybe I will give it another chance. I am just worried about the service and getting charged extra in comparison to some of the places in downtown Puyallup.
unsatisfied customer

Puyallup, WA

#11 Jan 1, 2010
Brought my car in too get the bottom end rebuilt. got it back and still has a engine tick. and i havent driven it moree then 30 miles
and they talk shit behind ur back and have bets on when the cars gonna be back. piece of shits
Ticked off

Seattle, WA

#12 Apr 19, 2010
Not satisfied at all with the condition my car came back in. It is unfortunate that I wasted money on being unhappy with the result!
Ticked off

Seattle, WA

#13 Apr 19, 2010
The Hornbeck's also have a history of fradulant service check this out :

Spanaway, WA

#14 Jul 7, 2010
Ticked off wrote:
The Hornbeck's also have a history of fradulant service check this out :
maybe you should read that again or actually read it to begin with. it has nothing to do with their business. i had an awesome experience with them.
Have to admit

United States

#15 Jul 14, 2010
I went there once before and they did a mediocre job. This last week they messed up my vehicle beyond repair. Now I don't have enough money to have someone real fix it.

United States

#16 Nov 21, 2010
The most unfriendly people ever.

Olympia, WA

#17 Nov 22, 2010
bob gearhard wrote:
this place is the most honest place i have ever seen.the owner saved me big $in repairs. they only do word of mouth and are very busy.Thanks hornbeck family.
Are you kidding me? Must be one of them.
Jim B Long time customer

Shelton, WA

#18 Mar 3, 2011
Jenny wrote:
I wasn't too pleased with the service....the man in charge didn't know what antifreeze was
Your comment is just stupid. This shop is highly skilled and honest and friendly and they will save you money on every repair. If you live in Puyallup or Tacoma this is the place to take your car or truck and save big money and have no fears of being ripped off. They will not over bill or suggest work that is not neccessary, just make sure you book an appointment in advance becuase they are ALWAYS beasy.
auto repair austin


#19 May 24, 2011
I recently came across your article and have been reading along. I want to express my admiration of your writing skill and ability to make readers read from the beginning to the end.

Puyallup, WA

#20 Jun 5, 2011
I just recently had a friend go there.... She was not told there would be charged for an Estimate. They tore her whole car apart and held One of her Car parts for Ransome until she paid... First of all as a business bid the car first... tell the customer there will be a charge for the estimate. Dont assume the work is yours.... It is only an ESTIMATE... I'm glad I heard about this... Now I can tell people what a shady place this is....
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#22 Jul 11, 2011
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Puyallup, WA

#23 Jul 11, 2011
Xavier wouldve been proud.

Tacoma, WA

#24 Oct 25, 2011
stole my car, took it in for an estimate and they tricked me into signing for a full vehicle inspection and estimate? No idea why anyone would do that but they anted an extra $107 for it which I didn't have, still haven't gotten it back.
Ken Grimm

Puyallup, WA

#25 Nov 2, 2011
This family owned shop is one you can count on. They will not nickle and dime you. They do honest work and let you know what has to get fixed no adding extras on. They are reliable and their prices are more than reasonable. Any time I had as issue with my car it was always come by and they squared me away. I would recommend this shop to my family,my friends and anyone who is looking for a honest mechanic. They are constantly busy and that should say something for them. Still if you need your car fixed in a short time frame they are the go to shop.
Mike_ Down the Street

Olympia, WA

#26 Dec 9, 2011
I have been going there for years and I find all the negative comments funny and extremely unlikely. They are always upfront and do more for people then they get credit for. The owner who evidently doesn’t know what antifreeze (Jenny’s previous comment) is will always willing to make it right. I have referred numerous friends to them and they have all been happy with their service and prices.

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