Review: Swim Gem Inc
Loyal Customer

Prague, Czech Republic

#1 Aug 16, 2009
The people at Swim Gem are not only very helpful but extremely knowledgeable. They take the time to explain all options and really care about their customers being satisfied. I would recommend Swim Gem to everyone. Thanks for all your help!!!
Tom Ames

United States

#2 Jul 31, 2011
If you must go to Swim Gem only deal with Cliff. His brother Kirk has the customer service skills of a rock.
I have filed a complaint to the BBB. I was promised parts to repair my motor within 2 days , it took 4 and even than they were the wrong parts. Of course this is the customers fault. I left Swim Gem with my motor missing the capacitor and impeller. I went to TOTAL POOLS and Jason not only listened to my problem . He provided me the parts needed at NO CHARGE!. My pool was up and running the same day
I will never purchase anything from Swim Gem again. In the last 8 years I have spent thousands with them.
They will never see another dime and I intend to go on a campaign to take away as many customers from them as possible. They do not deserve to stay in business
Jenny Moore

Stafford, VA

#3 Aug 1, 2011
I have been a Swim Gem customer for many years and have never received anything but top notch service from all the staff right on up to top management. Anyone that deals with them on a regular basis I'm sure will back me up on that. On one occasion I had forgotten my purse at home and didn't know till I was checking out at the register, Kurt the manager was kind enough to let me take what I wanted to purchase and pay the next time I was in town. It's nice to see people who show trust in others and I will make sure I spread the word just as loud as possible to those that will listen. I too will spend thousands more!
Happy Swim Gem Customer

Leesburg, VA

#4 Aug 5, 2011
Tom Ames wrote:
If you must go to Swim Gem only deal with Cliff. His brother Kirk has the customer service skills of a rock.
I have filed a complaint to the BBB. I was promised parts to repair my motor within 2 days , it took 4 and even than they were the wrong parts. Of course this is the customers fault. I left Swim Gem with my motor missing the capacitor and impeller. I went to TOTAL POOLS and Jason not only listened to my problem . He provided me the parts needed at NO CHARGE!. My pool was up and running the same day
I will never purchase anything from Swim Gem again. In the last 8 years I have spent thousands with them.
They will never see another dime and I intend to go on a campaign to take away as many customers from them as possible. They do not deserve to stay in business
It seems to me that you spent thousands over 8 years and then had a meltdown over a part that took 2 days longer than quoted to get your parts in. Perhaps they will be happy to see you go elsewhere if this is all it takes for you to go on a smear campaign against a small family-owned business. We have used them for 8 years also and LOVE THEM! Let he who is without fault throw the first stone.

Since: Aug 11

Manassas, VA

#5 Aug 8, 2011
I agree with "Happy Swim Gem Customer" in Leesburg, VA. Swim Gem is better off without Mr. Tom Ames if he is going to act in such a negative way. People have choices. If you like another company then so be it -- move on. But don't bad mouth a company like Sim Gem. I became a proud owner of a new inground pool last year and Swim Gem has gone out of there way to help me in all my needs. A multigenerational family business that has been around for many years. As a small business owner myself, I appreciate the outstanding customer service they provide and the way they treat each and every client with respect and importance. I was lucky enough to talk to them before my pool was built. And they were so honest (were others might take advantage) that they recommended I open and closed the pool with the original builder so not to void the warranty given by the builder. They won my trust from then on. Now I only use Swim Gem and ONLY Swim Gem for all my pool needs. Everyone at Swim Gem has been outstanding in my eyes. From the grandmother Janet to the two grandkids -- George and Rachael. I look forward to continuing my business with Swim Gem. I HIGHLY recommend them for all your swimming pool needs.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Purcellville Discussions

Title Updated Last By Comments
Chiro Kent Clark Aug 22 for real 2
News Rubio calls Trump a con artist, mocks a small h... (Feb '16) Aug 8 Happy Virgin 140
Heroin Users and dealers. (Jan '16) Jul '16 George 2
ALMORA(uttrakhand)gay guys Mar '16 jam 1
Are Loudoun County Public Schools Promoting Bad... Mar '16 MTehran 1
Loudoun County High School is Racist. (Aug '09) Mar '16 Mtehran 24
News Ryan: GOP nominee must reject bigotry Mar '16 Sammy 4

Purcellville Jobs

More from around the web

Personal Finance

Purcellville Mortgages