On Your Side - Ken Amaro Answers Your Mail

Talk Back: Post a comment on this article By Ken Amaro First Coast News JACKSONVILLE, FL -- Our first letter is from Blair who lives in Jacksonville and is not happy with his pest control company. Full Story
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Christina

United States

#1 Mar 11, 2008
Dear Ken,
I was recently interested in purchasing a used vehicle from Hyundai of North Jacksonville, you know the one they call "The Slasher". Anyway, I walked in the dealership on Sunday 3/09/08, and was told that due to credit situations, i would need a Co-signer. Well, My grandmother who lives in West Palm Beach, has agreed to view the contract, and possibly sign for me to help me get the car. That same night, they had me sign some documents, and told me that nothing can be finalized until my grandmother signs the contract as my co-signer. They let me leave the lot with the new vehicle, they did not request income verification, or proof of residency from me at all. They kept my trade, which was paid off, and stated that they would call me in the morning. Well, Monday morning came around, and i heard nothing. My grandmother called and stated that she heard of a better deal that she would rather sign for, and that i needed to return the vehicle today(Monday 3/10/08). I walked in the dealership at 5:30pm, and told them that my grandmother changed her mind, and will be unable to sign for me. The sales manager told me that the deal was already finalized, and that she can not change her mind. I mentioned that she has not signed anything, nor recieved any information regarding the purchase of this vehicle and asked, how is something finalized without the main signature. He stated that the banks already approved the loan, and it was too late, if i decided not to keep this vehicle, i will forfiet any monies, and any trades that was placed toward the new purchase. I was shocked and confused. I asked how is it possible that you had any bank approve any loan on a Sunday night, during closing. He showed me some approval letter, and would not give me a copy of it, and stated that its all here stating that everything is finalized, and if i don't believe it, i would walk out of this dealership empty handed, try him. At that point, i didn't know what to do, I told them they didn't even have me sign the title over on my trade, so how was anything finalized, he said it didn't matter, once we had your grandmother on the phone agreeing to look at the documents, it was a done deal. This makes no sense. I have no paperwork on the new vehicle, and i am driving around with dealer tags on a vehicle that is supposed to be in my grndmothers name. I asked him the name of the financial company, he stated it was Drivefinanacial. I asked him for the contact information, he wouldn't give it to me. I had to look up the information on the internet and give them a call. Once i talked to someone in customer service, they stated that they have no accounts in niether my name nor my grandmothers name, and they have nothing pending. My question to you is, if my grandmother does not sign that contract, can they legally hold me or her responsible for that vehicle? and if not, is it possible for me to cancel this whole deal with a refund, and my trade, if i am still in possesion of the title? Please help me out Ken.
Cynical

Jacksonville, FL

#2 Mar 11, 2008
You usually have 3 days to cancel any contract. If you have not signed anything and the financial company does not have a loan, you should be eligible to cancel the deal. I recommend consulting with an attorney. I would tell the dealership that you spoke with the financial company and of what they said. Threaten to sue them if they do not return you money and vehicle.

“Shed so many tears”

Since: Jan 08

Location hidden

#3 Mar 11, 2008
Christina wrote:
Dear Ken,
I was recently interested in purchasing a used vehicle from Hyundai of North Jacksonville, you know the one they call "The Slasher". Anyway, I walked in the dealership on Sunday 3/09/08, and was told that due to credit situations, i would need a Co-signer. Well, My grandmother who lives in West Palm Beach, has agreed to view the contract, and possibly sign for me to help me get the car. That same night, they had me sign some documents, and told me that nothing can be finalized until my grandmother signs the contract as my co-signer. They let me leave the lot with the new vehicle, they did not request income verification, or proof of residency from me at all. They kept my trade, which was paid off, and stated that they would call me in the morning. Well, Monday morning came around, and i heard nothing. My grandmother called and stated that she heard of a better deal that she would rather sign for, and that i needed to return the vehicle today(Monday 3/10/08). I walked in the dealership at 5:30pm, and told them that my grandmother changed her mind, and will be unable to sign for me. The sales manager told me that the deal was already finalized, and that she can not change her mind. I mentioned that she has not signed anything, nor recieved any information regarding the purchase of this vehicle and asked, how is something finalized without the main signature. He stated that the banks already approved the loan, and it was too late, if i decided not to keep this vehicle, i will forfiet any monies, and any trades that was placed toward the new purchase. I was shocked and confused. I asked how is it possible that you had any bank approve any loan on a Sunday night, during closing. He showed me some approval letter, and would not give me a copy of it, and stated that its all here stating that everything is finalized, and if i don't believe it, i would walk out of this dealership empty handed, try him. At that point, i didn't know what to do, I told them they didn't even have me sign the title over on my trade, so how was anything finalized, he said it didn't matter, once we had your grandmother on the phone agreeing to look at the documents, it was a done deal. This makes no sense. I have no paperwork on the new vehicle, and i am driving around with dealer tags on a vehicle that is supposed to be in my grndmothers name. I asked him the name of the financial company, he stated it was Drivefinanacial. I asked him for the contact information, he wouldn't give it to me. I had to look up the information on the internet and give them a call. Once i talked to someone in customer service, they stated that they have no accounts in niether my name nor my grandmothers name, and they have nothing pending. My question to you is, if my grandmother does not sign that contract, can they legally hold me or her responsible for that vehicle? and if not, is it possible for me to cancel this whole deal with a refund, and my trade, if i am still in possesion of the title? Please help me out Ken.
Sorry this has happened to you. Although I doubt ken will ever read this because it's not his actual web sight for correspondant's but please get legal advise as fast as you can. I bought a car from them in 2005, Although I had to have all kinds of proof of income, light bill, insurance info, former job info, and contact info. They still were able to finance a car for me w/o a co-signer.I hope nothing they did is legal. Don't let any time mount on this thing, stay on it. I pray this thing ends up in your favor.
William

Taylorsville, NC

#4 Mar 12, 2008
Christina wrote:
Dear Ken,
I was recently interested in purchasing a used vehicle from Hyundai of North Jacksonville, you know the one they call "The Slasher". Anyway, I walked in the dealership on Sunday 3/09/08, and was told that due to credit situations, i would need a Co-signer. Well, My grandmother who lives in West Palm Beach, has agreed to view the contract, and possibly sign for me to help me get the car. That same night, they had me sign some documents, and told me that nothing can be finalized until my grandmother signs the contract as my co-signer. They let me leave the lot with the new vehicle, they did not request income verification, or proof of residency from me at all. They kept my trade, which was paid off, and stated that they would call me in the morning. Well, Monday morning came around, and i heard nothing. My grandmother called and stated that she heard of a better deal that she would rather sign for, and that i needed to return the vehicle today(Monday 3/10/08). I walked in the dealership at 5:30pm, and told them that my grandmother changed her mind, and will be unable to sign for me. The sales manager told me that the deal was already finalized, and that she can not change her mind. I mentioned that she has not signed anything, nor recieved any information regarding the purchase of this vehicle and asked, how is something finalized without the main signature. He stated that the banks already approved the loan, and it was too late, if i decided not to keep this vehicle, i will forfiet any monies, and any trades that was placed toward the new purchase. I was shocked and confused. I asked how is it possible that you had any bank approve any loan on a Sunday night, during closing. He showed me some approval letter, and would not give me a copy of it, and stated that its all here stating that everything is finalized, and if i don't believe it, i would walk out of this dealership empty handed, try him. At that point, i didn't know what to do, I told them they didn't even have me sign the title over on my trade, so how was anything finalized, he said it didn't matter, once we had your grandmother on the phone agreeing to look at the documents, it was a done deal. This makes no sense. I have no paperwork on the new vehicle, and i am driving around with dealer tags on a vehicle that is supposed to be in my grndmothers name. I asked him the name of the financial company, he stated it was Drivefinanacial. I asked him for the contact information, he wouldn't give it to me. I had to look up the information on the internet and give them a call. Once i talked to someone in customer service, they stated that they have no accounts in niether my name nor my grandmothers name, and they have nothing pending. My question to you is, if my grandmother does not sign that contract, can they legally hold me or her responsible for that vehicle? and if not, is it possible for me to cancel this whole deal with a refund, and my trade, if i am still in possesion of the title? Please help me out Ken.
First of all, your wasting your time with Ken.
If these people advertise with FCN, that should be a conflict...he has never address a problem that I know of with a major dealership in Jacksonville.
Call the lending company or better yet, go IN PERSON, right now and tell them you DO NOT want this car.
There ARE ways to get out of this contract, that I can't discuss because they are equal to what this dealer is doing to you but a good finance person can advise you.
This dealership sounds like they are crooks..tiem is of the essence...act quickly.
Get an attorney...if you have spa
William

Taylorsville, NC

#5 Mar 12, 2008
Dear Christina,
Many auto dealerships do this type of selling all the time...you have got to go after them now!
Letting you drive the car home is an angle they often use..they then tell you your trade is sold, they lost the keys...you name it.
You have got to go after them. IF and that is a big IF ( they are usually in bed with the financial company) they sent you to a creditable finance (I doubt they did)company, the finance company should want to help you in most cases.
They DO NOT want to lend money to a p-issed off customer from the get go.
If they asked you to lie about income, job status ect...that is an angle. There is an excellent chance they changed your credit app...and I mean excellent. Look in to EVERY angle.
If you have to keep it, re-finance immediatly if you can because they are also hosing you on the terms. I mean "finance charges" as terms. They could also added health and accident insurance and lots of things that you have not seen.
RE-finance and you will immediatley stop that "commission" part of the deal to these scumbs.
Hope this helps...act today!!!!
Joe Lunchbucket

O Fallon, MO

#6 Mar 12, 2008
I agree. I would certainly do it now and don't wait. The longer you wait, the worse it becomes. I would walk in there and demand the issue be resolved right then and there. If this is what happened, go to his boss and on up if there is no resolution. Everyone has a boss. As far as Ken goes, don't rely on him. I am not even sure why he is on FCN's payroll. As little as he has to do is all you will get out of him.
William wrote:
<quoted text>
First of all, your wasting your time with Ken.
If these people advertise with FCN, that should be a conflict...he has never address a problem that I know of with a major dealership in Jacksonville.
Call the lending company or better yet, go IN PERSON, right now and tell them you DO NOT want this car.
There ARE ways to get out of this contract, that I can't discuss because they are equal to what this dealer is doing to you but a good finance person can advise you.
This dealership sounds like they are crooks..tiem is of the essence...act quickly.
Get an attorney...if you have spa
john maioli

Jacksonville, FL

#7 Mar 14, 2008
Ken, is there a class action suit against Cisco Travel Plaza in Kingsland? How can I get involved in the suit, I used Cisco twice a week to fill my business truck and was being over-charged like everyone else.
johnny twenties

United States

#8 Mar 17, 2008
Ken is an idiot. Never solved a problem yet. Can't read without making a mistake on air after all these years..a real dope.
BEWARE GM GOODWRENCH

Jacksonville, FL

#9 Mar 26, 2008
THE TRANSMISSION WARRANTY IS NOTHING BUT SNAKE OIL. The mission is to get you into the "SYSTEM" and then take you on a ride to frustration and dissapointment. Went to five major transmission shops and two GM/ CHEVY dealers and was told the same thing, my tranny had a bad planetary gear. Noone even had to think about it, it was unanamous! So i paid the $3200 to get rid of the noise only when i picked up my truck it still had the same noise, like dragging a bag of metal parts under the truck. A NEW, GUARANTEED FOR 100,000 MILE CERTIFIED TRANSMISSION FROM GM GOODWRENCH and it was junk!! Now the story changes. Service writer says thats the way all the 2500 series trucks sound...WHAT? So alot of B.S. came out of his mouth and I left. Went back to the same transmission shops including Coggin at the Avenues and they all said the same thing, BAD PLANETARY GEAR!!! The tranny tech at coggin even went so far as to say that it was TEN TIMES NOISIER than any other he heaerd but there was also a whine that wasnt normal. Then I told them it was a SRTA Goodwrench ond day old tranny!!! Should have seen the look on his face. Service writer says he cant do anything but take my van for an undisclosed amount of time to take apart my tranny and find the problem!! THE PROBLEM IS THAT THE TRANNY THAT I THOUGHT WAS GOOD AS NEW BETTER THAN NEW WITH ALL THE UPDATED PARTS AND NEW TACNOLOGY IS REALLY A PIECE OF CRAP FROM SOMEONE ELSES TRUCK. Its how they get your money and then hook you into endless repairs. Its ashmed that JERRY HAM WONT stand up for his long time customers and call GM Goodwrench and have them send a REAL TRANSMISSION and be done, I could have had the planetary replaced any where in town for under 1000 bucks, but i got fooled into the system. Will now have to sue them product fraud. BUYER BEWARE!!!!!!!!
stevenson

Jacksonville, FL

#10 Mar 26, 2008
Jerry Ham sold me a SRTA Goodwrench guaranteed transmission after 5 shops including Ham said my planatary gear was bad and it was better to get SRTA than mess with trying to repair mine. Got new tranny and it has the same noise!! Service mgr now says its normal!! Went back to the same 5 shops including coggin at the avenues and all said samething,planatary gear! Tech said my tranny was ten times louder than any others he has heard and that it had other issues also. Then i told him it was a SRTA Goodwrench tranny just put in by JERRY HAM, his look was worth the $3200.00 i spent on the piece of junk they put in my truck. It would be nice business if Mr Ham would step up and offer me another transmission instead of tellig me they need my truck for an undertermined amount of time to take it apart to find the problem!!! Isnt that what I just paid $3200.00 for? To keep from having my truck out of commision i bought into this guaranteed, certified, better than new bunch of crap. 5 other tranny shops could have put a new planetary gear for under $1000. I was told this was the thing to do that taking a tranny apart would compromise its integrity and it would be a constant in and out of repair shops forever. I GOT SNAKE OIL. The tranny that was supposed to be updated with new parts, state of the art technology, quality controll second to none and better than new is WORSE THAN THE TRANSMMISION THEY TOOK OUT!! The only thing wrong with my previous tranny was the noise!! It worked fine. But I was convinced it would come apart and strand me somewhere USA. Im an old customer of Jerry Hams and would like to see him do the right thing by calling these con artists at Goodwrench SRTA and telling them to send a RREAL TRANSMISSION WITH REAL PARTS AND TECHNOLOGY AND ALL THAT OTHER STUFF I PAID FOR. I most likely will have to sue for product fraud or misrepresentation or something. Calling BBB to inform them of this scam but im sure its been done many times before. Thanks for reading my complaint.
unknown for safety reason

Palatka, FL

#11 Apr 3, 2008
i live at eagle rock 2 apartments in jacksonville fl.why is it that u can live at a residence and the manager act is if he dont care about whats goes on around here.you have a lot of kids that lives on the property and drugs are being sold here everyday and he knows this and theirs nothing being done about it.why is that tell me how come jso isnt watching over here.its so much noise out here at night. i guess when they offer someone child is offered drugs or someone is badly hurt then they would probably care if they would just come out they will catch a lot o drug sellers.
William

Taylorsville, NC

#12 Apr 4, 2008
unknown for safety reason wrote:
i live at eagle rock 2 apartments in jacksonville fl.why is it that u can live at a residence and the manager act is if he dont care about whats goes on around here.you have a lot of kids that lives on the property and drugs are being sold here everyday and he knows this and theirs nothing being done about it.why is that tell me how come jso isnt watching over here.its so much noise out here at night. i guess when they offer someone child is offered drugs or someone is badly hurt then they would probably care if they would just come out they will catch a lot o drug sellers.
Just a thought...write your apartment manager a "certified letter" outlining your immediate concerns. Also send a copy to the "owners" of the property. MUST be "certified" with return receipt. Save a copy, the letter may come in real handy at a future date...the property owners will certainly know your intent.
That "should" make a difference...apartment management/owners can sometimes be held responsible or partly responsible if they "are aware" or "should have been aware" of a dangerous situation and took no action.
Suzanne Dieudonne

Daytona Beach, FL

#13 Apr 16, 2008
I purchased a home from DR Horton builder in Eagle's Hammock subdivision in North Jacksonville. My husband and I relocated here from VA with the military and purchased the home long distance. When we got to the home in August 07, the backyard area had been dug out. we were told that the area was "protected wetlands", but did not argue about the area that was dug out because we figured we would just re plant in the area and it wouldn't be a problem. Right after we moved in, we had alot of rain. The area has not been dry since we moved in. Every time it rains we have that much more water in our backyard. There is nowhere for the water to go. There is no exit drainage. Our fence is rotting. Our next door neighbor has the same issues. We are now living on a "waterfront" property, which is not what we opted for. We have ducks swimming in our backyard!!
I have contacted the builders repeatedly since january. Each time i have been given the run around. I'm always told that "someone else will call you back." The last person i Spoke to was Jamie, VP of land development for DR Horton who says that they will not be helping me because the area "is protected." That explanation is not adequate!! The area was protected before they dug the area out!!! Why/How is it my responsibility to repair their mistake? I have a warranty that states drainage and grading is covered. Please HELP! My husband will be shipping out this month and I will be forced to deal with this on my own. I am new in this town and don't know where else to turn.

Since: Jul 07

Jacksonville, FL

#14 Apr 16, 2008
Suzanne Dieudonne wrote:
I purchased a home from DR Horton builder in Eagle's Hammock subdivision in North Jacksonville. My husband and I relocated here from VA with the military and purchased the home long distance. When we got to the home in August 07, the backyard area had been dug out. we were told that the area was "protected wetlands", but did not argue about the area that was dug out because we figured we would just re plant in the area and it wouldn't be a problem. Right after we moved in, we had alot of rain. The area has not been dry since we moved in. Every time it rains we have that much more water in our backyard. There is nowhere for the water to go. There is no exit drainage. Our fence is rotting. Our next door neighbor has the same issues. We are now living on a "waterfront" property, which is not what we opted for. We have ducks swimming in our backyard!!
I have contacted the builders repeatedly since january. Each time i have been given the run around. I'm always told that "someone else will call you back." The last person i Spoke to was Jamie, VP of land development for DR Horton who says that they will not be helping me because the area "is protected." That explanation is not adequate!! The area was protected before they dug the area out!!! Why/How is it my responsibility to repair their mistake? I have a warranty that states drainage and grading is covered. Please HELP! My husband will be shipping out this month and I will be forced to deal with this on my own. I am new in this town and don't know where else to turn.
Your home was build on protected WETlands. See that, WETlands. That was your stupidity. Get over it or move. No sympathy here.
William

Taylorsville, NC

#15 Apr 16, 2008
Suzanne Dieudonne wrote:
I purchased a home from DR Horton builder in Eagle's Hammock subdivision in North Jacksonville. My husband and I relocated here from VA with the military and purchased the home long distance. When we got to the home in August 07, the backyard area had been dug out. we were told that the area was "protected wetlands", but did not argue about the area that was dug out because we figured we would just re plant in the area and it wouldn't be a problem. Right after we moved in, we had alot of rain. The area has not been dry since we moved in. Every time it rains we have that much more water in our backyard. There is nowhere for the water to go. There is no exit drainage. Our fence is rotting. Our next door neighbor has the same issues. We are now living on a "waterfront" property, which is not what we opted for. We have ducks swimming in our backyard!!
I have contacted the builders repeatedly since january. Each time i have been given the run around. I'm always told that "someone else will call you back." The last person i Spoke to was Jamie, VP of land development for DR Horton who says that they will not be helping me because the area "is protected." That explanation is not adequate!! The area was protected before they dug the area out!!! Why/How is it my responsibility to repair their mistake? I have a warranty that states drainage and grading is covered. Please HELP! My husband will be shipping out this month and I will be forced to deal with this on my own. I am new in this town and don't know where else to turn.
You need an attorney, however I am aware of another family who purchased a home in Mandarin, probably 10 or so years ago with basically the same problem.
I think the home developed mold as well and they sued the builder. Can't remember the outcome of the suit or their name. If you want to pursue, go to the Florida Times-Union or the Jacksonville Business Journal and have them look in their archives. It was a well publicized story and my be helpful.
(there could be construction nearby that you are not aware of, that's causing the drainage problem.)
Many homes are or were sold with a warranty know as HOW or Home Owners Warranty company. You can contact the Northeast Florida Builders Association here in Jacksonville and they maybe can direct you to a "yes" man. But please remember, it's a "Builder's" association, not a "buyers" association but worth a call anyway.
You also need to contact the city and state government that oversees wetlands and find out the bottom line from them.
Your homeowners insurance company and mortgage company would also know about the wetlands before you purchased insurance.
If you are near wetlands, some mortgage companies force you to have an additional rider on your policy.
Again, you need a no-nonsense attorney. And I would recommend finding those people you had the problem with their home. They can save you a lot of time.

“I love GAIL WEATHERS!”

Since: Nov 07

Jacksonville, FL

#16 Apr 16, 2008
Joe_ wrote:
<quoted text>
Your home was build on protected WETlands. See that, WETlands. That was your stupidity. Get over it or move. No sympathy here.
Yeah, if you move onto wetlands, well you move onto wetlands. You take responsibility for the lot you chose. I agree 100% with you on this one Joe.
Suzanne Dieudonne

United States

#17 Apr 16, 2008
Thanks for the good advice from William. As for the other comments:
When we bought our property, we did not purchase it with the intention that the wetlands be in our home. if you don't have anything sensible to offer, then don't comment. Noone expects to have a "lake" forming in their backyards. That isn't what living on wetlands really means. Save the nasty comments. They don't help at all. i will be pursuing this and I will not get over it. If that is what you would do in the same situation then "great" for you.
Again, thanks William for the advice.

“I love GAIL WEATHERS!”

Since: Nov 07

Jacksonville, FL

#18 Apr 16, 2008
Suzanne Dieudonne wrote:
Thanks for the good advice from William. As for the other comments:
When we bought our property, we did not purchase it with the intention that the wetlands be in our home. if you don't have anything sensible to offer, then don't comment. Noone expects to have a "lake" forming in their backyards. That isn't what living on wetlands really means. Save the nasty comments. They don't help at all. i will be pursuing this and I will not get over it. If that is what you would do in the same situation then "great" for you.
Again, thanks William for the advice.
I would assume wetlands meant that you would be living on some sort of body of water that with heavy rains would be affected.
Jon

Norridgewock, ME

#19 Apr 16, 2008
Ken Amaro is a tool bag
Islandgirl

United States

#23 Apr 17, 2008
This reminds me of the people who build multi-million dollar homes at the beach and then complain about loosing some of their backyard to a northeastern.

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