Review: Rice Pot Express

Posted in the Prosper Forum

anonomous

Irving, TX

#1 Jun 21, 2009
do you deliver?
Terry and Sue Pitts

Denton, TX

#2 Aug 23, 2009
Tyhe Rice Pot Express on 380 and Crossroads #104 is an excellent place to eat. The food was plentiful and good. The employees was very friendly and courteous. The facility was clean and we will go back. Good place to eat.

Since: Aug 09

United States

#3 Aug 24, 2009
It's fast Chinese food, not a full blown restaurant. Staff has decent customer service, good portions though a bit pricey and they do deliver.
Jax

Arlington, TX

#4 Oct 3, 2010
Yesterday our family of four (including teens) ordered three dishes from Rice Pot Express for a total cost of $25.00 (plus tip).
After waiting almost an hour for food to be delivered, we opened the brown bag only to discover that one of the dishes was missing, the food was cold and the portions were smaller than what we are used to seeing at other Chinese restaurants.
What surprised us the most was the rude customer service we received from the manager when we called to explain this.
The cashier was nice and trying to be accommodating but she explained that the manager did not have time to send the driver our way with the missing dish or deal with food the arrived cold with small portions.
I then suggested that i would go pick up the missing dish and was met with hostility on the part of the manager (i could hear her in the background telling the cashier what to tell us).
The manager refused to give us the missing dish or reimburse us for the cost of the dish.
All the cashier could say is that she is new (cashier) and that the manager does this a lot to other customers.
She doesn't like dealing with customer complaints so she just brushes the customers off.
In my 30 years of eating Asian food, i have never encountered such rudeness, poor quality service and poor Chinese food such as the one i have at this restaurant.,
I would definitely not recommend Rice Pot Express to anyone.
There are much better quality Asian food at other restaurants that are in close proximity to Rice Pot.
anonymous

Dallas, TX

#5 Mar 20, 2011
I am sorry for the horrible service I hope you don't have to deal with that again it is usually not like that and the food is really good.
Jax wrote:
Yesterday our family of four (including teens) ordered three dishes from Rice Pot Express for a total cost of $25.00 (plus tip).
After waiting almost an hour for food to be delivered, we opened the brown bag only to discover that one of the dishes was missing, the food was cold and the portions were smaller than what we are used to seeing at other Chinese restaurants.
What surprised us the most was the rude customer service we received from the manager when we called to explain this.
The cashier was nice and trying to be accommodating but she explained that the manager did not have time to send the driver our way with the missing dish or deal with food the arrived cold with small portions.
I then suggested that i would go pick up the missing dish and was met with hostility on the part of the manager (i could hear her in the background telling the cashier what to tell us).
The manager refused to give us the missing dish or reimburse us for the cost of the dish.
All the cashier could say is that she is new (cashier) and that the manager does this a lot to other customers.
She doesn't like dealing with customer complaints so she just brushes the customers off.
In my 30 years of eating Asian food, i have never encountered such rudeness, poor quality service and poor Chinese food such as the one i have at this restaurant.,
I would definitely not recommend Rice Pot Express to anyone.
There are much better quality Asian food at other restaurants that are in close proximity to Rice Pot.

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