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pjs
#1 Nov 8, 2012
buyer beware
Fact

Ardsley, NY

#2 Nov 8, 2012
Me too. I'll never buy there. They all seem to screw people. But I witnessed my reaming from Ramey.
Jeepster

Rocky Gap, VA

#3 Nov 8, 2012
I don't have anything but positive things to say about my car buying experience from Ramey. I bought a new Jeep Wrangler there and I shopped around. They beat Sheet's and Shelor by a good margin and the sales person I dealt with was much nicer and more willing to deal than any others. I guess every experience is different. Look they are not going to give you that car, you have to do your homework before you go in. Do your homework, know what the vehicle's value is, and I guarantee you'll be pleased.
andy clark

Northfork, WV

#4 Nov 8, 2012
Jeepster wrote:
I don't have anything but positive things to say about my car buying experience from Ramey. I bought a new Jeep Wrangler there and I shopped around. They beat Sheet's and Shelor by a good margin and the sales person I dealt with was much nicer and more willing to deal than any others. I guess every experience is different. Look they are not going to give you that car, you have to do your homework before you go in. Do your homework, know what the vehicle's value is, and I guarantee you'll be pleased.
I will never buy from Ramey again. They sold me a warranty that was fake and I had to take them to court to get my money back.
casey

Ardsley, NY

#5 Nov 8, 2012
Jeepster wrote:
I don't have anything but positive things to say about my car buying experience from Ramey. I bought a new Jeep Wrangler there and I shopped around. They beat Sheet's and Shelor by a good margin and the sales person I dealt with was much nicer and more willing to deal than any others. I guess every experience is different. Look they are not going to give you that car, you have to do your homework before you go in. Do your homework, know what the vehicle's value is, and I guarantee you'll be pleased.
Well how stupid do you think people are?
You can so your homework & they still WILL NOT give you a good deal around here. That includes Coles also. I know of multiple people that go to nc & get a year newer cheaper than here.
casey

Ardsley, NY

#6 Nov 8, 2012
Oh & btw you are either a salesman or related to them too say that.
Fact

Ardsley, NY

#7 Nov 8, 2012
Well, surely some are satisfied. Otherwise they wouldn't be in business. But they honestly stuck me three times. The first two, I was young and dumb. I'll take the heat on those. But the third, and definitely last time, they absolutely ripped me off. Nothing short of stealing. It was only $60. But the principle remains the same no matter the amount. I hope that $60 was worth taking in the future when I do business elsewhere. I've purchased one since then & in process to buy another. I assure everyone that if I find out a dealer is so much as friends with that greedy SOB, I'll move along to another. Just my opinion....
yep

Fincastle, VA

#8 Nov 8, 2012
You have to let them know what you want and at what price. Trust me they tried their best to sell me a yota for more than i was willing to pay for. I wouldnt back down for what I wanted it for. I got the price down and took it of the lot. You have to know that some of those sales ppl will jack that price higher cause they make the money from it. But if you play your cards right you can get a good deal.
pjs
#9 Nov 9, 2012
my problem was not buying but repairing their service dept sucks after buying truck i found out you could not control it in 4 wheel drive had to wait till snow took back was told could not find anything wrong same problem again took back told big tires was problem they sold it to me that way next started making noise in front end took back bad bearing told them still cannot control in 4wd the mech replaced bearing big deal my grandson could do that other problem same thing big tires lifted truck they sold it to me that way never said they had no one to work on it just parts changers asked who do i need to talk to about this my answer from them dont know is there not one person in charge there they sell these they have one in front of the store now so look out when it snows ramey trucks will be all over the road
also

Rupert, WV

#10 Nov 9, 2012
Like pjs,my problem was not buying the truck, I got a pretty decent deal - of course you always want better. My problem was that after I bought the truck, I had to take it in for repairs a couple of months later. The repairs were under warranty and they fixed the problem, but, as soon as I got in the truck, I noticed a long scratch on the hood near the windshield. I know it was not there when I dropped it off. I did not even start the truck, I immediately went to the service manager and explained the problem. I pointed out that due to the location of the scratch it was very unlikely anybody walking by the truck would have caused it and was probably caused by the mechanic holding a screwdriver or other tool in his hand and bending over the engine. I have seen a lot of mechanics do this. The service manager agreed it probably was not not caused by someone walking by or opening a door, but he said the mechanic that had worked on the truck was one of his best mechanics and the manager did not believe the mechanic could have caused the damage. Another plausible reason is someone else stopped by or helped on the truck while the mechanic was working and maybe that person accidentally did it. Whatever happened, it happened during the couple of hours they worked on it but the service manager refused to take responsibility for it. Since the truck was only a few months old, I asked that they repair the scratch. The service manager refused, he said the paint and body shop could try to buff it out. It is a clearcoat paint job, not a 1970s paint job, and of course the body and paint shop guy told me there was no way to buff it out. That was the last truck/car I bought at Ramey and the only reason I never bought another truck at Ramey was because they refused to fix a scratch that they caused. I could have understood their doubt about causing the scratch if I had left there and not notice it or come back several days later, but I noticed it within two minutes after picking it up. I have bought three new Silverados since that truck and I would have bought them at Ramey if only they had spent a couple of hundred dollars fixing what they broke. Instead, they lost out on thousands of dollars they could have made with me in purchasing the new trucks. Oh well. Maybe someday they will learn good customer service means repeat business which means more profit.
hood

United States

#11 Nov 9, 2012
also wrote:
Like pjs,my problem was not buying the truck, I got a pretty decent deal - of course you always want better. My problem was that after I bought the truck, I had to take it in for repairs a couple of months later. The repairs were under warranty and they fixed the problem, but, as soon as I got in the truck, I noticed a long scratch on the hood near the windshield. I know it was not there when I dropped it off. I did not even start the truck, I immediately went to the service manager and explained the problem. I pointed out that due to the location of the scratch it was very unlikely anybody walking by the truck would have caused it and was probably caused by the mechanic holding a screwdriver or other tool in his hand and bending over the engine. I have seen a lot of mechanics do this. The service manager agreed it probably was not not caused by someone walking by or opening a door, but he said the mechanic that had worked on the truck was one of his best mechanics and the manager did not believe the mechanic could have caused the damage. Another plausible reason is someone else stopped by or helped on the truck while the mechanic was working and maybe that person accidentally did it. Whatever happened, it happened during the couple of hours they worked on it but the service manager refused to take responsibility for it. Since the truck was only a few months old, I asked that they repair the scratch. The service manager refused, he said the paint and body shop could try to buff it out. It is a clearcoat paint job, not a 1970s paint job, and of course the body and paint shop guy told me there was no way to buff it out. That was the last truck/car I bought at Ramey and the only reason I never bought another truck at Ramey was because they refused to fix a scratch that they caused. I could have understood their doubt about causing the scratch if I had left there and not notice it or come back several days later, but I noticed it within two minutes after picking it up. I have bought three new Silverados since that truck and I would have bought them at Ramey if only they had spent a couple of hundred dollars fixing what they broke. Instead, they lost out on thousands of dollars they could have made with me in purchasing the new trucks. Oh well. Maybe someday they will learn good customer service means repeat business which means more profit.
The Hood would be up if they were working on the engine
pjs
#12 Nov 10, 2012
no one there will take charge and help a customer with a problem that is their fault. Do the deal then bend over.
well

Huntington, IN

#13 Nov 10, 2012
Can i ask each of you who had troubles with service depts when and which building you experienced your troubles?
bubba

Princeton, WV

#14 Nov 10, 2012
when u buy a car from a lot u got burned want to guess where most there cars come from
bubba

Princeton, WV

#15 Nov 10, 2012
just saying if u spend 20000 to 30000 to ride something for 4 to 5 years then its worth 5000 to 6000 u r dumb
also

Rupert, WV

#16 Nov 10, 2012
Yes, the hood would be up when working on the engine, but I have seen folks working on the engine up near the firewall and lean into the engine with their right or left hand and place the opposite hand on the edge of the hood to steady themselves or get leverage. In all fairness I don't know HOW the hood got scratched, I just guessed that this was what happened as the most likely scenario. But why I don't know exactly how the scratch got on there, I do know for certain it was not on the hood before it was taken into the shop and it was there when it came out of the shop. The truck was new and clean and waxed and the scratch was very obvious as soon as I sat in the driver's set and looked out. To answer the other question from someone else, it was a Silverado truck in the Chevy building and it was back in the 1990s, three trucks ago. I am not trying to bash Ramey, like I said, I was pleased with the initial deal, but I was disappointed they didn't do the right thing. I know they have to be careful and probably get some folks trying to pull something over on them, but by me immediately reporting the damage, I felt it should have lead to my credibility and the problem resolved. I did the right thing by reporting it to the service manager. He didn't believe me or didn't want to fix it. So, OK, it was a scratch on a new truck and that bothered me, but I knew that after a few times parking in Krogers or Walmart parking lots I would end up with more scratches and dings(which was the case), so I did not make a federal case out of the first scratch the truck received. But for five years , every time I looked out of the windshield and saw that first scratch on the hood, I remembered how I had asked them to do the right thing and they didn't. That's what bothered me the most and that is why I have gone elsewhere since then.
Fact

Ardsley, NY

#17 Nov 10, 2012
well wrote:
Can i ask each of you who had troubles with service depts when and which building you experienced your troubles?
TOYOTA! Great truck. But I got jobbed by the service dept. they honestly STOLE my money. Nothing short of it. If I hadn't spent over 21k there at the time, it may not have been surprising. I guess they wanted $60 more
well

Huntington, IN

#18 Nov 10, 2012
please dont take me as being critical but your information is outdated. the people who were there then are no longer there. please dont judge the current operations by what happened over 12 years ago. i would like to offer another possibility for how your truck got scratched, it could have happened after your vehicle was parked outside. i for one have fell victim to thoughtless people who prop themselves up against my vehicle in a parking lot and damaged my car. i truly dont know what happened back then but i have been one of their patrons for years. while yes they are a little on the pricey side, i realize i am paying for a skilled trade. they know what they are doing and stand behind their work. they fix what i bring it in for and alert me to maintenance i need to avoid costly repairs later. i just wanted to add some perspective on this. i have referred all my friends to use them. i understand that everyone will have different opinions based on experiences
well

Huntington, IN

#19 Nov 10, 2012
To PJS, i have taken my car in there for what you call an intermittent issue. my car would misfire every now and again with no pattern to when and then just stop. they would scan my car but since the check engine light didnt come on, they couldnt figure out what it was. when the light finally did come on, they were able to figure out what the problem was. mind you i had them drive my car trying to get it to do it, it wouldnt do it when they had were testing it. they could speculate what it could be but didnt want to just throw parts at it and hope it fixed it. maybe your vehicle did not do it or have any codes to determine what was wrong if anything. but as far as the suspension issue, i looked into low rider and jacked, any time you fool with suspension and tires, you mess with how everything works and end up with costly repairs. always stick with factory specifications, even down to the tires. its all about design. but if you like the looks be prepared for the end results. hope that helps give some insight
pjs
#20 Nov 11, 2012
to well my susp is stock . Just a body lift. Ramey sold it to me that way.if they cant repair these dont sell them. By the way fixed the truck myself.big tires and all. Maybe they should hire me. People work there because they cant find a real job.

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