Pet Zone

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lovemypom

Grand Rapids, MI

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#1
Mar 1, 2013
 

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I had taken my Pom named Grizzley in for a bath and a hair cut a few months back. When I picked him up, he looked great. So as a satisfied customer, I took Grizzley back to Pet Zone for another bath and hair cut. Only this time when I picked him up, he looked horrible. I had told the workers I wanted the same exact hair cut as last time but only a little longer around the face. But they made a mistake and completely shaved my dog bald. You can literally see his skin. Then they left his face extremely long without even trying to blend it in. His nails are not even either. If you have ever seen a Pom, skin does not show at all. They are supposed to be fluffy. So when I called and spoke with the manager, she was extremely rude and proceeded to tell me it was my mistake and didn't even bother to apologize. She did however offer half off the price or my next visit. But with the service I received and her being rude to me, there is no way I would take my dog back there for anything. This business is very unprofessional and rude. I DO NOT recommend this to anyone who loves their pet. My dog is now not wanting to go outside to use the restroom because he has no fur and it is still freezing outside and snowing.
doggie lover

Bluefield, WV

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#2
Mar 1, 2013
 
i know that they are not good about listening to you when they groom your dog. is there any other place to go? i think i will try the one beside Grants at the Athens/Princeton red light.
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pppppp

Lewisburg, WV

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#4
Mar 1, 2013
 
doggie lover wrote:
i know that they are not good about listening to you when they groom your dog. is there any other place to go? i think i will try the one beside Grants at the Athens/Princeton red light.
there are 20 groomers in the area make a choice
3 posts removed
govern

Lewisburg, WV

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#8
Mar 2, 2013
 

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you go ahead and if you want a lawsuit wow , poeple are nuts, I see , threatening, liable, the owner of that business can sue you, for that and more. be careful all f this can be printed and used againist you, more than one business in princeton has used this place to coop money from postings.
agreed

Anderson, IN

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#9
Mar 2, 2013
 

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hahaha wrote:
your a biotch, sounds like you got a loins hair cut on your dog, and changed your mind, or did you really take it in or did you send it with someone else and and they mixed up the directions,,,
its what happens if you tell a groomer to take it short they do, lol
I made that mistake once, I do know that they also didnt shave it as short as you said
I go to this shop and I would never go elsewhere.
It's obvious that with you knowing so much about the situation, you are an employee or manager. I also have brought my dog in and got the same results. I asked for a trim and got wayyyyy too much taken off. Not to mention, any business that calls their customer a "biotch", will most certainly not get any business of mine!
lovemypom

United States

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#10
Mar 2, 2013
 

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This is a public site and I can post anything I please. If you don't like what I post, then maybe you should have done a better job cutting my dogs hair. Every business takes complaints and you can't sue for having a complaint and a customer service feedback. I've been in management for several years and its just not possible. And if I want to take pictures of my dogs horrible hair cut and inform others who did the horrible job, I can. Do you go into a salon and ask for a trim and get your head shaved and the stylist say "you asked for a little taken off and that's what you got"? No, you don't. Or you would be outraged and inform others not to go to that salon.
Hope

Lewisburg, WV

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#11
Mar 2, 2013
 

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How long had it been? Maybe ur pet was in bad shape. But instead of acting like a adult you get on a trash site and run you mouth. I think you should really look at that instead of acting like you are a 16 old kid I am a hair dresser and telling some one after months do the same hair cut as last time when you have only been there twice is hard. Maybe you should be the grown up and seen it was a mistake. I tell u to get a life if you talked to me like that or bashed my business. Cause lord knows you never made a mistake your highness
lady

Princeton, WV

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#12
Mar 2, 2013
 

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well you are misinformed, ask rameys they sue whom ever has posted on this site. slander is slander dumb a** and threatening terrorist actions, well enjoy jail time..
Dog washer

Lewisburg, WV

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#13
Mar 2, 2013
 

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Lovemypom your an idiot you always take your pet in by yourself and tell them what you want yourself. I was there and the girl who brought your dog in told me exactly what she wanted and she got it just like she said. Maybe you need to get smarter friends who can follow instructions better. DON'T BE BLAMiNG pet zone for stupid friends. I have taken all my dogs there for many years and WILL NOT trust anyone else but them with my animals. So shut up you ignorant woman
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Megan

United States

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#15
Mar 2, 2013
 

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I agree with lovemypom. A business who calls their customers out of name will not get my business either. I have brought my 2 poodles in for a long time. I will be searching for another groomer. I've always wondered why my poodles never want to go in that building and now I know why.
legal

United States

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#16
Mar 2, 2013
 

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Freedom of speech is the political right to communicate one's opinions and ideas, which Ms. Lovemypom is doing correctly. However, the business is using slander against her by calling her out of character.

Just some legal information for the business.
lovemypom

United States

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#17
Mar 2, 2013
 
Awww look, the employees and manager deleted their posts. Too bad I already printed them :) in case they want to "try" something
Hope

Saylorsburg, PA

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#18
Mar 2, 2013
 
You don't even know if it was the business or not this is a crap site no proff either way grow up
lovemypom

United States

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#19
Mar 2, 2013
 
Oh I kno it was. They were even talking about themselves trying to defend what they did. I'm sorry they don't kno how to talk in 3rd person lmao.
pets

United States

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#20
Mar 2, 2013
 
This place will not get a dime of my money!
poms

United States

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#21
Mar 3, 2013
 
I take my poms there all the time. They have always listened to what I wanted. How are they supposed to remember how they cut your dog last time when they do like 20 a day?
i know u

Bluefield, VA

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#22
Mar 3, 2013
 
Hope wrote:
How long had it been? Maybe ur pet was in bad shape. But instead of acting like a adult you get on a trash site and run you mouth. I think you should really look at that instead of acting like you are a 16 old kid I am a hair dresser and telling some one after months do the same hair cut as last time when you have only been there twice is hard. Maybe you should be the grown up and seen it was a mistake. I tell u to get a life if you talked to me like that or bashed my business. Cause lord knows you never made a mistake your highness
nice post samantha, for everyone on here this is the owners daughter lol look at her and what a fat hot mess she is, now u can see that they cant groom themselves much less an animal
White Labrador

King George, VA

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#23
Mar 3, 2013
 
doggie lover wrote:
i know that they are not good about listening to you when they groom your dog. is there any other place to go? i think i will try the one beside Grants at the Athens/Princeton red light.
Dont try there unless you own a gold mine!
lovemypom

United States

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#24
Mar 3, 2013
 

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poms wrote:
I take my poms there all the time. They have always listened to what I wanted. How are they supposed to remember how they cut your dog last time when they do like 20 a day?
If you would pay attention, they have a file for each dog and write down the size of clippers they use each time.
Someone

Lewisburg, WV

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#25
Mar 3, 2013
 
I will never take my pet to petzone just based on the fact that the employees of that place are obviously getting on here and bashing a customer who had a legitimate complaint. If they didn't want someone to go online and complain then maybe they should have tried to make it right the first time the lady complained to them about it. Offering half off on the next visit is not making it right, at the very least she should have gotten the next visit free.

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