Review: Bethesda Family Practice Assoc - Sing Ye R Chang MD
Posted in the Powder Springs Forum
#1 Sep 8, 2010
My husband has been going to this office for 8-10 years. When we married in 2007 my son and I started going to this office. We all have the same insurance and my husband and I have never had a problem with ours. Apparently, since we started going there they have had my sons insurance information wrong and we were not told this until 2010. Every year we fill out a new form for address and insurance and while they updated my husbands and my information they failed to update his, because of this every time they filed a claim it never went through. Since they never updated his address we never received anything in the mail until 2010 when they file collections under my name which had the correct address of course. When I tried to get this information on print out they at first refused and were belligerent towards me. After about 3 months of dealing with them, insurance and the collections agency, insurance finally decided to refile the claims to make it easier on us. They didn't have to refile and the doctors office would have been out of the money because it was their mess up. Today my son sliced his finger open pretty bad at school. When we went to the doctors office they refused to see him even though he had blood running down his hand. Apparently there was an old bill in 2007 that was under a different insurance that we didn't know we had. So after 3 months and insurance paying $500 they rufused my son service over $165 from 2007. This is supposed to be a CHRISTIAN ORGANIZATION and they turned away a 6 YEAR OLD because of $165 from 2007. Would you trust them with your family?
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