I am very disappointed with my interaction with Elite Transportation. This company left 17 ladies waiting for the bus for a wine tour for over 2 1/2 hours before finally saying that no one was coming. Elite never took responsibility for double booking said bus and never apologized. In fact, one employee, Dan, had the nerve to yell at me and accuse me of being at fault when I have saved ALL of the correspondence between the owner and I. I was told that I would receive a call from him and never did. He CONFIRMED my reservation two days before the event. There is NO excuse for this and Elite has done nothing to even try to correct an uncorrectable situation. One of my guests works at a hotel in Kalamazoo that has worked with this company in the past, but WILL NEVER refer Elite's "services" again. Seventeen of us will be working to put the word out that Elite Transportation is poorly run, incompetant and unapologetic. I plan to report Elite Transportation to the Better Business Bureau and I hope this business suffers accordingly. You lost your company over $600.00 in business and, hopefully, a lot more future dollars that would have come in from a positive referral. Thank you for making a mess of our weekend and our plans. You and your company are clearly unprofessional and inept.