#24 Mar 8, 2013
Sounds like an angry crew on both sides. I think I'll stay away from this.
#26 May 8, 2013
Four months ago I ordered a wine kit to be shipped in April - I emailed in April to verify it was on schedule and was promised it was --- skip to present(after several ignored emails and rude phone responses from "Bob" -- on my last call(still not shipped) "Bob" told me to "Just be patient" -- I've owned a small retail operation for over 40 years and consider his responses and attitude not representative of the "Great customer service" they claim --- I've filed a chargeback claim with VISA in an attempt to get my money back - if I don't get it back - I'll just write this off as a 140 dollar ad for a place to avoid -- If I overheard ANY of my employees giving the answers or attitude I experienced - THEY WOULD BE TERMINATED ON THE SPOT.
#29 Apr 13, 2014
I have had pretty good luck with Southern. The service has been great and prices are very good. The refuse to carry Winexpert labels, but c'est la vie. I have been told Bob is no longer with the company so that should make a lot of reviewers happy. I thought he was very accommodating.
The prices there are considerably better than most. One VR kit was $43.00 less than a local store, Even with shipping, Southern is considerably cheaper
#30 Feb 13, 2015
I ordered a wine kit from Southern Home Brew off their website. It arrived promptly - was the correct item I ordered - everything was great, including the overall price. I just ordered another kit - an Wine Expert Strawberry Watermelon for the summer. I expect the same as the last time - no problems and a great price. If that is the case I will totally order from them again if the price is right. I know some people who have reviewed them are passionate both ways and all I can say (from a business owner standpoint who hasn't always gotten the best reviews) everyone can have a bad day and in the best of situations things can be misinterpreted. I have not had any problems and say give it a try!
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